Top 12 Help desk manager Jobs in Waukesha Wi

Helpdesk Technician
CCA Technology —Waukesha, WI
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Scripting
- In-person
- Paid holidays
- Health insurance
Quick Apply
IT Manager - Corporate
AB Data Ltd —Milwaukee, WI
- $110,000 - $140,000 a year
- Extended hours
- Hybrid work
- Microsoft Excel
- Computer Science
- 5 years
11d
IT Service Operations Supervisor
Milwaukee County —Milwaukee, WI
- $79,268.80 - $90,000.00 a year
- Online Application
- PMP
- Mid-level
- Windows
6d
Information Technology Manager
Association of Equipment Manufacturers —Milwaukee, WI
- $78,500 - $82,100 a year
- Weekends as needed
- Hybrid work
- Research
- Mid-level
- Office
Full Time Information Technology Manager
Behavioral Health Clinic —Milwaukee, WI
- $80,000 - $110,000 a year
- Full-time
- Computer Science
- Customer service
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
IT Systems Administrator
Greater Milwaukee Foundation —Milwaukee, WI
- $74,625 a year
- Computer science
- Computer Science
- Mid-level
- Dental insurance
- Tuition reimbursement
10d
Lead Tech Support Specialist
Fathom Mfg —Hartland, WI
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Oracle
- Computer Science
Quick Apply
MANAGER OF IT ANALYTICS
Milwaukee County Transit System —Milwaukee, WI
- $77,600 - $97,033 a year
- Full-time
- Office
- SQL
- Bachelor's degree
Service Desk Support Manager
Trusted Fraternal Life —Milwaukee, WI
- 7 years
- Experience equivalent to degree accepted
- In-person
Quick Apply
Manager of Clinical Solutions
Sixteenth Street Community Health Centers —Milwaukee, WI
- Full-time
- Customer service
- HIPAA
- Master's degree
Quick Apply
Industrial Technical Support Specialist
PATTYN NORTH AMERICA LLC —Sussex, WI
- Overtime
- Background check
- Spanish
- Microsoft Excel
- AD&D insurance
- Paid holidays
Quick Apply

Related jobs to explore

Based on your search for help desk manager

B2B IT Sales - Base plus Commission
The Office Technology Group —West Allis, WI
Conduct discovery calls and needs assessments to understand prospects' IT challenges and goals. Proficient in CRM systems, video and collaborative platforms,…
$100,000 - $120,000 a year
Quick Apply
CT Tech
TalentBurst, Inc. —Mount Pleasant, WI
Imaging Patient Assistant- transports, turns room around, stocks. Scrub Color: Any solid color, professional; no graphics, logos, designs.
$1,650 - $1,800 a week
Quick Apply
9d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
Information Technology Supervisor 3 (PN 20079216)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least…
$48.93 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for help desk manager in waukesha wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk manager jobs near waukesha wi

Helpdesk Technician

CCA Technology
Waukesha, WI

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Teamwork
Interpersonal skills
Cloud service support
Attention to detail
Remote access software
Desktop administration

Full Job Description

Helpdesk Technician I

Location: Southeastern Wisconsin
Employment Type: Full-Time
Reports To: Service Desk Manager / IT Director

About Us

We’re a customer-first, security-driven Managed Service Provider that supports businesses throughout the Midwest. We pride ourselves on rapid response, strong communication, and delivering an exceptional client experience. Our culture is built on Integrity, Dedication, Accountability, Empowerment, and Attitude.

Position Summary

The Helpdesk Engineer is the first point of contact for our clients, responsible for troubleshooting end-user issues, escalating when necessary, and ensuring every interaction leaves the customer feeling supported and confident. This role is ideal for someone who is motivated, eager to grow, and passionate about helping people with technology.

Key ResponsibilitiesClient Support & Ticket Management

Serve as the first line of support via phone, email, ticketing system, or remote tools.
Respond to and resolve tickets within defined SLAs (including rapid first response expectations).
Accurately document all work performed in the ticketing system.
Escalate issues to Level 2/3 or Engineering teams when appropriate.

Technical Troubleshooting

Provide support for Windows and macOS desktop environments.
Troubleshoot common issues including:
Password resets
Email problems (Microsoft 365 / Outlook)
Printer and network connectivity
VPN access
Basic hardware/software errors
Assist with onboarding/offboarding tasks such as account creation, licensing, and device setup.

Remote Device Management

Use RMM tools to remotely monitor, support, and maintain workstations.
Run scripts, apply patches, and remediate alerts following standard procedures.

Microsoft 365 Support

Basic administration: password resets, MFA assistance, mailbox setup, license adjustments, Teams troubleshooting.

Security & Compliance

Help users with MFA, phishing reports, and basic security awareness.
Follow internal security policies and help enforce best practices.

Customer Service Excellence

Deliver clear, friendly, and professional communication at all times.
Build strong relationships with our clients by providing an exceptional support experience.
Represent MSP values in every interaction.

QualificationsRequired Skills & Experience

1–2 years of helpdesk, IT support, or customer service experience (MSP experience preferred).
Strong understanding of Windows 10/11, basic networking (DNS, DHCP, IP addressing), and remote support tools.
Familiarity with Microsoft 365 administration.
Excellent communication, problem-solving, and organizational skills.
Ability to work both independently and collaboratively in a fast-paced MSP environment.

Preferred Skills

Experience with RMM/PSA tools (Kaseya, Ninja, ConnectWise, Autotask, etc.).
Understanding of cybersecurity fundamentals.
A+, Network+, or similar certifications.

Core Competencies

Customer-centric mindset
Strong attention to detail
Willingness to learn and grow
Accountability and ownership of tasks
Positive attitude under pressure
Effective time management and prioritization
Team-oriented communication

Benefits

Competitive pay based on experience
Opportunities for professional development and certification reimbursement
Flexible work environment
Paid time off and holidays
401(k) with employer matching
Health, Dental and Vision insurance
Exposure to a wide range of technologies and client environments

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk manager jobs in waukesha wi

Helpdesk Technician

IT Manager - Corporate

IT Service Operations Supervisor

Information Technology Manager

Full Time Information Technology Manager

IT Systems Administrator

Lead Tech Support Specialist

MANAGER OF IT ANALYTICS

Service Desk Support Manager

Manager of Clinical Solutions

Industrial Technical Support Specialist

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for help desk manager in waukesha wi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected