Additional Considerations (if any):
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Delicatessen Clerk
Department: Delicatessen
FLSA: Non-Exempt
General Function:
As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. You will run the department registers and receive payments, make change, etc., where applicable. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies:
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Partnerships
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Growth mindset
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Results oriented
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Customer focused
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Professionalism
Reporting Relations:
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Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Delicatessen Department Manager
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Positions that Report to you: None
Primary Duties and Responsibilities:
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Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
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Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
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Makes an effort to learn customers’ names and to address them by name whenever possible.
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Assists customers by: (examples include)
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escorting them to the products they’re looking for.
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securing products that are out of reach.
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loading or unloading heavy items.
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making note of and passing along customer suggestions or requests.
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performing other tasks in every way possible to enhance the shopping experience.
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Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
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Takes customer orders at the delicatessen counter.
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Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
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Reviews orders for the day.
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Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
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Reviews the status and appearance of the food for freshness.
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Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
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Anticipates product needs for the department on a daily basis.
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Prepares, finishes, and replenishes product as necessary.
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Checks in product, puts product away, and may review invoices.
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Runs the department registers and receives payment, makes change, etc., where applicable.
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Removes trash in a timely manner.
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Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
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Adheres to company policies and individual store guidelines.
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Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
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Washes dishes as necessary.
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Orders product and supplies as necessary.
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Delivers orders as needed.
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Prices products for customers as necessary.
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Assists in other areas of store as needed.
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Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
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Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing
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Must be able to solve arithmetic calculations involving fractions, decimals and percentages.
Education and Experience:
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Less than high school or equivalent experience and six months or less of similar or related work experience.
Physical Requirements:
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Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
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Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
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Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis. Has occasional exposure to temperature extremes and cleaning chemicals/solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Telephone, fax, copier, intercom system, computer, calculator, kitchen utensils, hot wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives.
Contacts:
Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
