JOB TITLE: Loan Processor/Lending Support
REPORTS TO: EVP/Chief Operating Officer (COO)
DIRECT REPORTS: N/A
FSLA STATUS: Nonexempt
POSITION SUMMARY: Primary responsibilities involve recording, creating, and maintaining loan paperwork. Responsible for assisting and supporting lending staff in their day to day operations.
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Customer service
2. Prepare and type loan applications, early disclosures, closing documents, legal documents, letters, forms, government notices, and checks, verifying the accuracy and completeness of each document.
3. Funding and processing of in-house and secondary market loans, consumer and/or commercial loans.
4. Act as a liaison between borrower, Chief Credit Officer, COO and Loan Officers.
5. Work with Loan Team to meet customer needs, deadlines and expectations.
6. Establish, maintain, and update files, databases, records and/or other documents for the Fiserv core system and internal reports.
7. Assure that all customer files are complete and in compliance with regulatory guidelines and internal policies.
8. Ensure accuracy of all documentation.
9. Maintain regulatory compliance data.
10. Working closely with insurance agents, handling the administrative duties regarding insurance policy renewals.
11. Timely payments for insurance from escrow accounts
12. Responsible for safeguarding sensitive customer information from cyber and other threats by following the Acceptable Use Policy and Code of Conduct/Ethics Policy.
13. Responsible for upholding the security and confidentiality of nonpublic personal information that is obtained from customers by following the Banks Gramm-Leach-Bliley Act (GLBA) Policy.
SECONDARY DUTIES:
1. Make recommendations for procedural changes to increase efficiency.
2. Process payoff requests.
3. Working knowledge of job applicable regulations and timely completion of required compliance training as assigned by the bank.
4. Prepare wiring documents for wiring closing funds.
5. Working knowledge of job applicable regulations and timely completion of required compliance training as assigned by the bank.
6. Perform other duties as may be assigned by Management.
TEAM/COMMITTEE ASSIGNMENTS:
· Loan Processing team
ROLE QUALIFICATIONS:
Education
- High school graduate or equivalent
Experience
· Previous loan processing experience
Other Skills & Abilities
· Excellent communication skills, both oral and written
· Sets strong ethical standards with integrity, honesty, and trustworthiness in all professional relationships
· Competence with computers and 10-key calculator
· Proficiency with Microsoft Excel and Word.
· Organizational skills and the ability to prioritize work.
· Strategizes and collaborates with team members
Performance Measures
· Compliance with all regulatory requirements
· Effectiveness of communication and development of effective working relationships with co-workers, community and customers
· Confidentiality
WORKING CONDITIONS:
Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours including Saturday mornings. Unscheduled morning, evening and additional weekend work maybe needed to meet the needs of customers and employees.
GENERAL NOTICE:
The statements contained in this job description describe the general nature and level of work being performed by the individual accepting this role. This job description does not state or imply that these are the only duties and responsibilities assigned to this job. The employee holding this job will be required to perform any other job-related duties requested by management and/or the Board of Directors. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
