Help Desk Specialist I
Foundation Finance Company, LLC —Rothschild, WI
- $20 - $23 an hour
- Full-time
- Computer Science
- Word processing
- Experience equivalent to degree accepted
- Paid parental leave
- Health savings account
6d
Help Desk
The Dirks Group —Wausau, WI
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
11d
IT Support Specialist
Eye Clinic of Wisconsin —Wausau, WI
- $21 - $29 an hour
- Temporary
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
9d
Help Desk Specialist
L&S Electric —Schofield, WI
- Computer Science
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
4d
IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —Wausau, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Associate's degree
- Health savings account
- On-the-job training
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Wausau, WI
- $15.00 - $18.75 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
11d
IT Support & Operations Coordinator
Weinbrenner Shoe Co Inc —Merrill, WI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

IT Support Specialist
Eye Clinic of Wisconsin —Wausau, WI
One or more years of help desk, desktop support, field support, healthcare IT, or technical support experience. VPN and remote access support.
$21 - $29 an hour
Quick Apply
9d
Help Desk Specialist I
Foundation Finance Company, LLC —Rothschild, WI
Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement…
$20 - $23 an hour
6d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Technician
Metro Early College High School —Columbus, OH
Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems.
$44,000 a year
Quick Apply
4d
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it support in wausau wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near wausau wi

It Operations Manager jobs in Rochester, NY

It Operations Manager jobs in Richmond, VA

It Operations Manager jobs in Baltimore, MD

It Operations Manager jobs in San Antonio, TX

Revenue Operations Analyst jobs in Remote

Sports Operations jobs in Minnesota

Director Of Operations In Health Care jobs in New Jersey

Training Specialist jobs in Houston, TX

Ecmo Specialist jobs in Texas

Child Life Specialist jobs in Missouri

Helpdesk Specialist jobs in Louisville, KY

License Permit Specialist jobs in Texas

Helpdesk Specialist jobs in San Juan Capistrano, CA

Helpdesk Specialist jobs in Las Vegas, NV

Helpdesk Specialist jobs in O'fallon, MO

Credentialing Specialist jobs in Phoenix, AZ

It Support Specialist jobs in Coppell, TX

Peer Support Specialist jobs in Orange County, CA

Provider Enrollment Specialist jobs in Florida

It Support Specialist jobs in Ontario, CA

Help Desk Specialist I

Foundation Finance Company, LLC -
Rothschild, WI

Apply Now

Job Details

Full-time
$20 - $23 an hour
6 days ago

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Vision insurance
401(k) matching
Volunteer time off

Qualifications

Phone communication
Word processing
Spreadsheets
Desktop applications
Typing
Productivity software
Client interaction via phone calls

Full Job Description

Overview:

Help Desk Specialist Description & Duties:

The Help Desk Specialist supports staff by resolving hardware and software issues, providing support to end users and their devices, and providing technical assistance and support related to computer systems and various IT equipment.

Pay Range: USD $20.00 - USD $23.00 /Hr. Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Trouble shoots complex technical issues and provides timely and effective solutions.
Assist in maintaining ticket queue by thoroughly and efficiently processing requests and providing documentation of resolution within the ticket.
Ensure call handling, email communication, and other electronic communications are processed according to department SLA’s and policies.
Create training documentation for end users; prepare required/needed documentation for operational desktop software, system software, and device hardware, and effectively assist/train associates on complicated issues.
Respond to queries related to IT equipment and applications and run diagnostic programs to isolate issues and implement solutions. Follow up with staff to ensure incidents are resolved, requests are filled, and customer communication is complete.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Coordinate the installation, repair, and upgrades of various computer hardware, software, and peripherals for users and perform Preventative Maintenance (PM) on end user devices within scheduled periods
Ensure the highest standards of customer service are maintained in accordance with policies and procedures set for by Foundation Finance Company and be a strong team player willing to work with and assist team members and end users.
Collaborate with other internal IT department personnel to provide support on issues that are outside the scope of their knowledge or expertise.

Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Qualifications:

Minimum Qualifications:

Associates degree in Computer Science, Information Technology, Business Technology, or related field of study, or equivalent work experience.
A+ certification or similar designation is a plus.
To perform this job successfully, an individual should have knowledge of Spreadsheet software; Word Processing software and Internet software.
Strong typing skills.
Strong attention to detail.
Professional phone presence and excellent verbal and written communication skills.

Description:

About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits:

Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
401(k) with company match enrollment on day-one.
Paid, Sick and Volunteer Time Off
Paid Parental Leave Options
Employer Paid Life and Disability
Wellbeing on Demand Program
Flexible Work Environment with a casual dress code

Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Working Conditions:

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work:

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

Apply Now

Refine Your Search

it support jobs in wausau wi

Help Desk Specialist I

Help Desk

IT Support Specialist