Coordinate surgical scheduling for Plastic Surgery. Provide support to the team to facilitate the achievement of the program’s goals.
Schedule routine operative cases and in-clinic procedures. Reschedule and cancel surgical procedures efficiently and effectively. Communicate with clinical staff to coordinate mutually acceptable procedural times between the provider offices and the operating room.
Facilitates internal and external communication with staff, providers and patients.
Act as a primary point of contact for patients, providing information on surgery scheduling, pre-operative instructions, and any necessary post-operative care guidelines.
Address patient inquiries, concerns, and requests regarding their surgical procedures.
Coordinate pre-procedure planning, including pre-op, post-op visits and any necessary diagnostic testing
Generates referral and/or pre-certification orders and follows the pre-certification through completion
Utilizes OpTime (EPIC) for scheduling patients for surgical procedures
Performs all duties in a collegial manner within patients, OR staff, other departments and physician offices. Contributes to a supportive and healthy work environment.
Other duties as assigned.
Knowledge – Skills – Abilities
Prior experience in a healthcare scheduling or administrative role.
Exceptional organizational skills, with a keen eye for detail.
Strong written and verbal communication skills.
Proficiency in medical terminology and understanding of healthcare regulations.
Familiarity with scheduling software and electronic health records (EHR) systems.
Demonstrated ability to handle sensitive patient information with discretion and professionalism.
Strong problem-solving skills and adaptability to changing situations.
A commitment to providing top-notch patient care.
Appropriate experience may be substituted for education on an equivalent basis.
Minimum Required Education: High school diploma
Minimum Required Experience: 2 years, Prior experience in a healthcare scheduling or administrative role.
Preferred Experience: EPIC
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Work requires occasionally lifting moderate weight materials, standing, or walking continuously.
Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.
Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.
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Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
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403B Retirement Package
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Competitive Vacation and Paid Holidays offered
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Tuition Reimbursement
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Paid Parental Leave
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Employee & Family Assistance Program (EFAP)
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Pet Insurance
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On campus Fitness Facility, offering onsite classes
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Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.
For a brief overview of our benefits see: Benefits Overview
For a full list of positions see: MCW Careers
At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.
The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.
