Top 10 Customer support & client services managers Jobs in Waverly, Ia

Customer Service Manager
Buckeye Corrugated —Cedar Falls, IA
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
Customer Service Manager
Buckeye Corrugated, Inc. —Cedar Falls, IA
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Support Center Team Supervisor
Locknet Managed IT —Waterloo, IA
- Mid-level
- Windows
- Analysis skills
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4d
Customer Service Manager
Warren Transport, Inc. —Waterloo, IA
- $55,000 - $70,000 a year
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Morning Membership Coordinator- 4am - 12:30pm
Family YMCA of Black Hawk —Waterloo, IA
- $18 an hour
- Full-time
- Computer literacy
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
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4d
Member Experience Lead
VASA Fitness —Waterloo, IA
- $18.70 an hour
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
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Director of Customer Success
Locknet Managed IT —Waterloo, IA
- Computer Science
- 5 years
- Analysis skills
- Paid holidays
- Disability insurance
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11d
Seeking Subject Matter Experts for Contact Center Operations
Pearl Interactive Network, Inc. —United States
- Full-time
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Customer Service Manager

Buckeye Corrugated -
Cedar Falls, IA

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Data-driven problem-solving

Full Job Description

Position Purpose:

The Customer Service Manager provides leadership and direction for the Customer Service team while ensuring exceptional service, operational excellence, and customer satisfaction. This role partners closely with Sales, Design, Procurement, Manufacturing, Logistics, and Accounting to ensure customer requirements are met efficiently and accurately. The Customer Service Manager is responsible for department performance, employee development, process improvement, customer retention, and the successful execution of customer projects from order entry through delivery.

As a member of the leadership team, this position helps drive continuous improvement initiatives, supports profitable growth, and develops a customer-focused culture aligned with BCI's values and employee-owner mindset.

Duties & Responsibilities:

Tasks related to this position may vary and are not limited to those listed below:

Lead, coach, develop, and manage the Customer Service team, including hiring, training, performance management, and employee development.
Foster a customer-focused culture that promotes accountability, teamwork, communication, and continuous improvement.
Serve as the primary escalation point for complex customer issues, service concerns, and account-related challenges.
Build and maintain strong relationships with customers and collaborate with Sales to support customer retention and growth initiatives.
Oversee customer service operations to ensure accurate order entry, pricing, specifications, inventory management, and on-time delivery commitments.
Coordinate activities between Customer Service, Sales, Design, Procurement, Manufacturing, Logistics, and Accounting to ensure customer requirements are met efficiently and effectively.
Participate in production and planning meetings to proactively identify and resolve customer-impacting issues.
Monitor departmental performance and key service metrics, analyzing trends and implementing corrective actions as needed.
Identify opportunities to improve processes, systems, and workflows to enhance customer experience and operational efficiency.
Ensure the accuracy and integrity of customer, order, inventory, and pricing data within company systems.
Support forecasting, budgeting, pricing reviews, and other business initiatives to achieve departmental and company objectives.
Develop, document, and maintain departmental procedures, training materials, and best practices.
Promote and enforce compliance with company policies, quality standards, safety requirements, and ethical business practices.
Perform other duties and special projects as assigned.

Skill Set:

Strong communication, coaching, and interpersonal skills.
Proficiency with Microsoft Office applications including Excel, Outlook, and Teams.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical, organizational, and problem-solving skills.
Ability to work through situations lacking necessary detail
Ability to read and interpret instructions, reports and manuals
Ability to perform basic math skills including discounts, interest and percentages

Qualifications Desired:

5+ years of customer service experience in a manufacturing environment.
3+ years of leadership or supervisory experience.

Bachelor's degree in Business, Operations, Supply Chain, or related field.

Corrugated packaging industry experience.
Experience with Amtech ERP or similar manufacturing systems.
Experience managing customer inventory programs and production-related customer service functions.
Demonstrated success leading process improvement initiatives.

About BCI

Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.

BCI provides competitive pay and a robust benefits package including: medical, dental, vision, life insurance, disability benefits, 401(k), paid time off and holidays.

Apply Now

Refine Your Search

customer support & client services managers jobs in waverly, ia

Customer Service Manager

Customer Service Manager

Support Center Team Supervisor

Customer Service Manager

Morning Membership Coordinator- 4am - 12:30pm

Member Experience Lead

Director of Customer Success

Seeking Subject Matter Experts for Contact Center Operations

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