Top 382 Helpdesk support Jobs in Wayne, Nj

Customer Success Representative
Future Remodeling —Bergenfield, NJ
- $22 - $25 an hour
- Extended hours
- Spanish
- English
- Office
- Paid training
- Health insurance
Quick Apply
10d
IT Help Desk
Flavor & Fragrance —Mahwah, NJ
- $20 - $25 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Desktop Support Technician
L3Harris Technologies —Clifton, NJ
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
1d
Technical Support II
AAA Northeast —Fairfield, NJ
- $27.25 - $33.00 an hour
- Full-time
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
Help Desk Technician
Langan Engineering & Environmental Services —Parsippany-Troy Hills, NJ
- $26 - $35 an hour
- Weekends as needed
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance
Quick Apply
Remote Help Desk Support Specialist
Qureos Inc —New York, NY
- $32 - $35 an hour
- Full-time
- Remote
- 11+ years
- Mid-level
- Analysis skills
2d
IT Help Desk Support
Swatch Group —Secaucus, NJ
- $80,000 - $85,000 a year
- On call
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
2d
Helpdesk Tier 3
TGIPOWER LLC —West Caldwell, NJ
- $80,000 - $90,000 a year
- Full-time
- 6 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Specialist
Computer Aid, Inc. —Newark, NJ
- $28 - $32 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Remote Welcome Center Associate- Call Center
Metropolitan YMCA of the Oranges Inc —Livingston, NJ
- $16.01 - $22.80 an hour
- Hybrid work
- Spanish
- Computer literacy
- English
- Disability insurance
- Employee assistance program
Quick Apply
Desktop Specialist II
Scarinci Hollenbeck,LLC —Little Falls, NJ
- $27 - $32 an hour
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
IT Systems Specialist
QUICK HOLDINGS LLC —Wayne, NJ
- Overtime
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
7d
Level one Service Desk Analyst - Safari
Clair Global Corporation —Hanover, NJ
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Computer Science
Quick Apply
2d
Help Desk Technician - Level 2
Health And Wellness Partners —Upper Saddle River, NJ
- $66,000 - $72,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
Service Desk Technician
Floor and Decor Outlets of America, Inc. —Paramus, NJ
- $23.50 - $36.50 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
- Employee stock purchase plan
- Paid holidays
Quick Apply
4d
Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
Quick Apply
iManage Help Desk Technician - Hackensack, New Jersey
GD Resources —Hackensack, NJ
- $75,000 - $95,000 a year
- Extended hours
- Microsoft Outlook
- Windows
- In-person
Quick Apply
Desktop Support Engineer (Dispatch /Part-Time) Short Hills, -New Jersey
Axiom Technologies —Short Hills, NJ
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
Customer Service Representative - Client Onboarding and Support
Handled Inc. —Carlstadt, NJ
- $22 - $30 an hour
- Email
- Google Workspace
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT-AV Support Tech I (Part-time)
Passaic County Community College —Paterson, NJ
- $17 an hour
- Part-time
- Background check
- Research
- Office
- Free parking
- Commuter assistance
Quick Apply

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Customer Success Representative

Future Remodeling -
Bergenfield, NJ

Quick Apply

Job Details

Full-time
$22 - $25 an hour
10 days ago

Benefits

Paid training
Health insurance
Dental insurance
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Customer relationship building
Phone communication
High school diploma or GED
Customer information system software
Client interaction via phone calls

Full Job Description

Read This First

This is not a quiet desk job. This is a high-communication, high-ownership customer role where the phone, CRM, calendar, and follow-up queue have to be managed with urgency and accuracy every day.

The CSR owns the customer journey from initial inquiry through a completed sales appointment. That means no lead, customer question, voicemail, appointment update, or follow-up opportunity can fall through the cracks.

If you only want to answer inbound calls, avoid outbound follow-up, or wait to be told what to do next, this will not be the right fit. If you are organized, coachable, clear on the phone, and motivated by helping customers while driving results, keep reading.

Who Thrives Here

Before applying, ask yourself:

Do you communicate clearly and professionally, even when a customer is frustrated?
Do you follow through on small details, notes, dates, and commitments without constant reminders?
Are you comfortable making outbound calls, not just answering inbound inquiries?
Can you stay calm, organized, and accurate when several leads, appointments, and follow-ups are moving at once?
Are you willing to learn remodeling terminology, company processes, scripts, and CRM standards?
Do you take ownership when something is missed instead of making excuses?
You understand that this role is measured by responsiveness, accuracy, follow-through, appointment quality, and customer experience, not just call volume.

If you cannot confidently answer yes to these questions, this role will likely not be the right fit.

The Opportunity

As a Customer Success Representative, you will be one of the first voices homeowners hear from Future Remodeling. Your job is to create a professional, helpful, and organized customer experience from the first inquiry through the completed sales appointment.

You will respond to inbound leads, make outbound calls, qualify homeowners, answer questions, schedule appointments, confirm details, reschedule when needed, and keep accurate records inside the CRM. You will work closely with Sales, Marketing, and Operations to make sure every customer receives timely follow-up and every qualified opportunity is handled properly.

This role directly supports company growth. Strong CSRs help create better customer experiences, stronger appointment outcomes, cleaner data, and more efficient sales production.

What You'll Do

Respond to inbound leads across phone, SMS, email, web forms, manufacturer portals, marketing campaigns, and other assigned lead sources.
Conduct consistent outbound outreach and follow-up to convert leads into qualified appointments.
Qualify homeowners using company-approved standards while providing a helpful, professional customer experience.
Educate customers on company services, appointment expectations, process, basic terminology, and next steps.
Schedule, confirm, reschedule, cancel, and manage appointments throughout the appointment lifecycle.
Handle objections, customer questions, scheduling conflicts, and difficult conversations with professionalism and calmness.
Manage follow-up campaigns for inbound leads, prior consultations, canceled appointments, dormant leads, past customers, and other assigned outreach efforts.
Maintain complete and accurate CRM records, lead statuses, appointment notes, call outcomes, calendar updates, and follow-up tasks.
Escalate customer issues, operational concerns, scheduling conflicts, or process barriers to management when needed.
Attend training, coaching sessions, meetings, call reviews, and role-play exercises to continuously improve.

Success Is Measured By

Speed and quality of response to inbound leads and customer inquiries.
Consistent outbound activity and follow-up execution.
Qualified appointments created, confirmed, and completed.
Accuracy and completeness of CRM data, notes, calendars, tasks, and dispositions.
Customer communication quality, script adherence, and professionalism.
Ability to prevent leads, appointments, or customer inquiries from falling through the cracks.
Coachability, punctuality, responsiveness, and accountability.

Requirements

High school diploma or equivalent required.
Excellent verbal and written communication skills.
Comfort speaking on the phone for most of the day.
Comfort making outbound calls and following up with customers consistently.
Professional, organized, detail-oriented, and able to manage multiple priorities.
Strong customer service mindset with the ability to build rapport quickly.
Ability to remain calm and professional during difficult or emotional customer conversations.
Self-motivated, accountable, coachable, and willing to continuously improve.
Ability to learn CRM software, calendar systems, scripts, workflows, and basic remodeling terminology.
Must be reachable and responsive during scheduled working hours due to the nature of the role.

It's a Plus If You Have

Previous customer service, customer success, front desk, call center, or inside sales experience.
Experience using CRM software or appointment scheduling systems.
MacOS experience and comfort learning new software tools.
Associate's or Bachelor's degree.
Bilingual English/Spanish communication skills.
Experience in home improvement, construction, remodeling, roofing, windows, siding, HVAC, or similar industries.

Benefits

$22-$25/hour based on experience.
Full-time position.
Overtime opportunities may be available based on business needs.
This is an hourly, full-time, in-office role with eligibility for overtime as necessary.

Benefits Summary

Health, dental, and vision support.
Life insurance policy.
Paid training and structured onboarding.
Company-provided systems and required software access.
Company events, team incentives, and advancement opportunities as the company grows.
Holidays and additional time-off benefits as outlined in the Employment Agreement.

Schedule & Location

This is a full-time, in-office role based at Future Remodeling headquarters in Bergenfield, NJ.
Schedule will generally fall within business operating hours, with flexibility needed for extended hours or occasional Saturdays based on business needs.
The CSR is expected to manage customer communications, appointment support, and CRM updates professionally throughout scheduled working hours.

Final Thought

This role matters because every homeowner experience starts with communication. A great CSR brings urgency, professionalism, organization, and care to every lead and every appointment.

If you want to grow, learn, and become part of a team building a better standard in home remodeling, there may be a seat for you here.

Quick Apply

Refine Your Search

helpdesk support jobs in wayne, nj

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Read This First

Who Thrives Here

The Opportunity

What You'll Do

Success Is Measured By

Requirements

It's a Plus If You Have

Benefits

Benefits Summary

Schedule & Location

Final Thought

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