Top 409 Operations analyst Jobs in Wayne, Nj

Analyst, Operations QA
ConnectiveRx —Whippany, NJ
- $47,600 - $77,800 a year
- Full-time
- Spanish
- Writing skills
- English
- Disability insurance
- Health insurance
2d
LOGISTICS ANALYST
Formosa Plastics Corporation, USA —Livingston, NJ
- $82,706 - $107,462 a year
- Full-time
- Mid-level
- Microsoft Office
- Analysis skills
- Paid holidays
- Disability insurance
Technology Operations Analyst
Ralph Lauren —Nutley, NJ
- $85,000 - $161,444 a year
- Full-time
- Computer science
- Computer Science
- Customer service
3d
Business Operations Analyst
allwhere —New York, NY
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Tax Operations Analyst
Barclays —Whippany, NJ
- $64,000 - $87,000 a year
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Logistics Analyst I
Formosa Plastics Corporation, USA —Livingston, NJ
- $62,289 - $85,359 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Paid holidays
- Disability insurance
BUSINESS ANALYST II
Formosa Plastics Corporation, USA —Livingston, NJ
- $82,700 - $101,800 a year
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
MIM - Analyst - Investment Operations
MetLife —Whippany, NJ
- $70,000 a year
- Email
- Hybrid work
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
Operations Analyst
SUMITOMO MITSUI TRUST BANK, LIMITED —New York, NY
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Profit sharing
- Commuter assistance
Quick Apply
SYSTEM ANALYST
Formosa Plastics Corporation, USA —Livingston, NJ
- $73,993 - $99,012 a year
- Full-time
- Computer Science
- Mid-level
- Java
- Paid holidays
- Disability insurance
Rebate Analyst, Managed Care Rebate Operations
Bristol-Myers Squibb —Madison, NJ
- $69,120 - $83,760 a year
- Email
- Hybrid work
- Microsoft Excel
- Customer service
- Bachelor of Science
- Paid holidays
- Disability insurance
3d
Senior Analyst Security Operations
Verizon —Basking Ridge, NJ
- $75,000 - $123,000 a year
- Weekends as needed
- Military
- Mid-level
- 3 years
- Paid parental leave
- AD&D insurance
9d
Operations Excellence Analyst
MSIG North America —Warren, NJ
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Finance
- Analysis skills
- Profit sharing
- Paid parental leave
Claims Operations Analyst
EmpiRx Health, LLC —Montvale, NJ
- Full-time
- Research
- Office
- SQL
- Disability insurance
- Health insurance
Quick Apply
14d
IAM & IT Operations Analyst
Constructive Partnerships Unlimited —Manhattan, NY
- $80,000 - $90,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- Windows
IT Operations Analyst
Harvey —New York, NY
- $109,100 - $163,700 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Business Analyst
Formosa Plastics Corporation, USA —Livingston, NJ
- $62,290 - $85,359 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
Strategy & Operations Analyst
Valley National Bank —Morristown, NJ
- $85,200 - $147,200 a year
- 5 years
- Writing skills
- Office
Quick Apply
Trade Operations Analyst
BNY Mellon —Jersey City, NJ
- $30.40 - $38.00 an hour
- Contract
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
7d
Operations Analyst
Arrow Search Partners —New York, NY
- $75,000 - $110,000 a year
- Mid-level
- Office
- Finance

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operations analyst jobs near wayne, nj

Analyst, Operations QA

ConnectiveRx -
Whippany, NJ

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Job Details

Full-time
$47,600 - $77,800 a year
2 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Statistics
Computer operation
Customer communication
Medical claims processing
Quality assurance experience within healthcare

Full Job Description

Overview:

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The Quality Assurance Analyst reports to the Operations, Quality Assurance Leadership (Operations, QA Director) and is responsible for collecting and analyzing data collected from various resources. Primary data will be collected from incoming evaluations that are completed by Operations Quality Assurance Associates. The QA Analyst will identify trends and opportunities for both program and agent performance and will communicate/present to CRx key stakeholders and clients. The QA Analyst will drive action-oriented solutions to all Crx cross-functional team members. The recommended solutions will be based on best practices within the industry and include the voice of the customer (VOC), and support data visualization tools with appropriate statistical methodologies. Additional functions will include acting as a mentor for the department by assisting with the training of new hires, participate in peer-to-peer coaching of Operations Quality Associates, recommend and lead process improvement projects, as well as lead cross-functional teams to facilitate program quality with both external and internal stakeholders.

Responsibilities:

Perform data analysis on data collected by Quality Associates to identify trends, insights, and areas of opportunity within programs and agent performance. Create slide decks and present these documents to internal and external stakeholders alongside Operations Quality Assurance leadership. Use the data to recommend process improvement opportunities and lead teams toward action-oriented results.
Lead meetings with Operations leadership and clients to discuss program quality scores and areas of opportunity. Communicate identified trends and quality risks, serve as a resource regarding quality concerns, and continue monitoring for improvement opportunities.
Provide feedback to Operations Leadership and Operations Agents during coaching sessions, utilizing structured coaching methods. Explore process improvement opportunities, initiatives, and remediation. Coach Operations Quality Associates as needed through peer-to-peer coaching. Train new department hires and operations agents on program business rules and processes.
Complete evaluations on work completed by Operations Agents to ensure adherence to documented business rules, SOPs, WINs, and compliance standards, while ensuring all transactions support the CRx values of exceptional customer service for patients, healthcare providers, and customers.
Other duties as assigned.

Qualifications:

Education / Degree Requirements / Certifications

Associate Degree or four years of experience required
Quality certification such as Lean Six Sigma Yellow or Green Belt is a plus

Experience

Two to four years of process improvement experience, including training in statistical tools/reporting and preferably Six Sigma techniques
Two to four years in a quality assurance or quality auditing role, preferably in a call center, claim operations, pharmacy hub, or similar environment

Knowledge

Serves as a Quality Assurance Analyst Subject Matter Expert
Solid working knowledge of quality-oriented services such as accuracy management, performance metrics, customer experience/satisfaction, and SOP execution
Strong background in identifying and executing process improvement opportunities and initiatives
Healthcare experience—specifically claim processing, contact center, benefit verification, case management, or similar industry experience—is required
Call center or claim processing experience is a plus

Skills

Prefer Lean Six Sigma certification at Yellow Belt level or higher
Strong understanding of Microsoft Office products (Excel, Word, PowerPoint, etc.)
Excellent verbal and written communication skills to support relationships across all levels of the organization
Bilingual English/Spanish is a plus
Knowledgeable, responsible, and self-driven to support excellent customer service and strong patient outcomes
Strong customer and patient empathy; highly customer-centric

Competencies

Communication (Oral & Written): Listens actively, communicates key issues respectfully, shares relevant information appropriately, and adapts communication to different audiences.
Analytical & Logical Reasoning: Uses reasoning and critical thinking to identify root causes, analyze information, gather relevant data, and interpret findings to develop solutions.
Decision Quality: Makes appropriate, informed, timely decisions using analysis, experience, and judgment. Ensures compliance with company policies and values and makes effective decisions even with incomplete information.
Process Knowledge: Identifies, documents, and monitors key processes. Maps and documents workflows, develops process improvement frameworks, drafts procedures, implements improvement recommendations, and evaluates internal and external implications.

Travel or Physical Requirements
Perform primarily sedentary work with occasional lifting up to 20 pounds, exerting up to 10 pounds of force occasionally, and minimal force frequently or constantly to move objects. Must be able to see, hear, talk, and perform tasks requiring visual acuity, manual dexterity, grasping, physical activity, and repetitive motions. Must be able to operate standard office and computer equipment.

Compliance Requirements
Adhere to all company policies, procedures, and training consistent with ConnectiveRx’s Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA. Maintain strict compliance with company and client policies regarding business rules and ethics, as well as all applicable local, state, and federal laws.

Compensation & Benefits: This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.

Time-Off & Holidays: ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.

Posted Salary Range: USD $47,600.00 - USD $77,800.00 /Yr.

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Refine Your Search

operations analyst jobs in wayne, nj

Analyst, Operations QA

LOGISTICS ANALYST

Technology Operations Analyst

Business Operations Analyst

Tax Operations Analyst

Logistics Analyst I

BUSINESS ANALYST II

MIM - Analyst - Investment Operations

Operations Analyst

SYSTEM ANALYST

Rebate Analyst, Managed Care Rebate Operations

Senior Analyst Security Operations

Operations Excellence Analyst

Claims Operations Analyst

IAM & IT Operations Analyst

IT Operations Analyst

Business Analyst

Strategy & Operations Analyst

Trade Operations Analyst

Operations Analyst

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