Top 181 Customer service manager Jobs in Wayne, Pa

Customer Service Manager
GOODWILL KEYSTONE AREA —Berwyn, PA
- $40,560 a year
- Full-time
- Bilingual
- Background check
- Microsoft Excel
Customer Success Manager
Dream Team —Yeadon, PA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Membership Coordinator
YMCA of Greater Brandywine —Berwyn, PA
- $22.64 - $29.43 an hour
- Part-time
- 18 years or older
- Computer literacy
- Mid-level
- Paid training
- Continuing education credits
Quick Apply
10d
Senior Customer Support Lead
TransUnion —Crum Lynne, PA
- $82,700 - $120,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- Fair chance
- Commuter assistance
- Paid parental leave
1d
Customer Care Supervisor
Culligan Quench —King of Prussia, PA
- $57,143 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
13d
Assistant Vice President, Client Support
Ryan Specialty —Media, PA
- $124,000 - $155,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Recruiting
- Paid parental leave
- Paid holidays
Customer Service Team Lead Job
Arkema —Radnor, PA
- Microsoft Excel
- Analysis skills
- Supervising experience
Supervisor- Operations
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Office
- 2 years
Client Support Manager
Onbe —Conshohocken, PA
- $79,200 - $89,250 a year
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
4d
Scheduling Operations Manager - US Northeast Territory
Agilent Technologies Inc —Wilmington, DE
- $97,920 - $153,000 a year
- Full-time
- 6 years
- Recruiting
- Organizational skills
Customer Solutions Team Lead
WSFS Bank —Philadelphia, PA
- $53,744.00 - $88,290.50 a year
- Full-time
- Research
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
Manager Customer Implementation (Hybrid- PA, NJ, DE)
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
- Health insurance
Customer Service Team Lead Job
Arkema B.V. —Radnor, PA
- Microsoft Excel
- Analysis skills
- Supervising experience
Associate Manager, Record Keeping Services
Prudential —Fort Washington, PA
- $89,000 - $147,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Employee stock purchase plan
- Disability insurance
Client Services Manager
BAYADA Home Health Care —Wynnewood, PA
- Urgently hiring
- Management
- Medical office experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Call Center Supervisor (On-Site)
Christian Heating, Cooling & Plumbing —West Chester, PA
- $55,000 - $80,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Quick Apply
11d
Manager - Global Service Center
GeoBlue —King of Prussia, PA
- Hybrid work
- 3 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
20h
Team Lead/Supervisor Service Desk
Unisys —Blue Bell, PA
- Full-time
- Bachelor of Science
- No experience needed
- Mid-level
- Health savings account
- 401(k) matching
Director of Client Services
Wellington —Warminster, PA
- $170,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Supervising experience
- Mentoring
Quick Apply
11d
Assistant Service Manager
Conicelli Hyundai and Genesis of Conshohocken —Conshohocken, PA
- Extended hours
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10d

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Customer Service Manager

GOODWILL KEYSTONE AREA -
Berwyn, PA

Apply Now

Job Details

Full-time
$40,560 a year

Qualifications

Customer communication
Staff supervision
Retail industry sales team management experience
Retail management
Management experience within retail industry

Full Job Description

Position: Customer Service Manager
Department: Donated Goods Retail
Reports to: Store Manager
Status: Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary
Serving customers at Goodwill Keystone Area has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill Keystone Area is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising.

Duties and Responsibilities

Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.
Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area.
Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees.
Ensures training and merchandising guidelines are followed.
Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily.
Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner.
Provides backup to the Production Manager as necessary.
Completes any other assignments designated by the management team.
Collect and deposits all monetary donation from all coin boxes.
Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members.
Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention.
Ensure all policies, manuals and handbooks are followed.
Contributes to the organization by supporting additional tasks and projects as needed.
Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Ensures that regulatory safety requirements are adhered to.
Communicates progress, problems, and concerns to the Store Manager.

Positions Supervised
Sales Associate

#INDHP

Education and Experience

High school diploma or GED equivalent.
One (1) year of retail production supervisory experience required.
One (1) year goal setting and tracking experience required.
- (For internal applicants, one (1) year supervisory experience may be waived if the internal applicant successfully completed ninety (90) days as a Customer Service Coordinator or Production Coordinator and completed the following modules: Leadership Development, Financial Literacy, Production/Process Analysis, and Human Resources.)

Skills/Abilities/Qualifications

Must be able to continuously perform repetitive work, at a set pace.
Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.
Must possess strong interpersonal skills with excellent communication skills.
Must have ability to attend meetings, trainings, and other store related business within the GKA territory.
Willing to transfer to other store locations within GKA system according to company needs.
Bilingual a plus.
Exhibits a high level of integrity and business ethics.
Exhibits a high level of adaptability and flexibility.
Duties will be conducted at the retail store, warehouse, or other assigned Goodwill Keystone Area locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity.
Able to lift, carry, push, and pull a minimum of 50 pounds occasionally and 30 pounds frequently.
Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.
Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.

Apply Now

Refine Your Search

customer service manager jobs in wayne, pa

Customer Service Manager

Customer Success Manager

Membership Coordinator

Senior Customer Support Lead

Customer Care Supervisor

Assistant Vice President, Client Support

Customer Service Team Lead Job

Supervisor- Operations

Client Support Manager

Scheduling Operations Manager - US Northeast Territory

Customer Solutions Team Lead

Manager Customer Implementation (Hybrid- PA, NJ, DE)

Customer Service Team Lead Job

Associate Manager, Record Keeping Services

Client Services Manager

Call Center Supervisor (On-Site)

Manager - Global Service Center

Team Lead/Supervisor Service Desk

Director of Client Services

Assistant Service Manager

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