Top 104 Customer support & client services managers Jobs in Wayne, Pa

Manager of Client Services - Home Care
Confidential —Willow Grove, PA
- From $75,000 a year
- Full-time
- Background check
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply
17h
Membership Coordinator
YMCA of Greater Brandywine —Berwyn, PA
- $22.64 - $29.43 an hour
- Part-time
- 18 years or older
- Computer literacy
- Mid-level
- Paid training
- Continuing education credits
Quick Apply
10d
Customer Care Supervisor
Culligan Quench —King of Prussia, PA
- $57,143 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Success Manager
Dream Team —Yeadon, PA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Customer Support Lead
TransUnion —Crum Lynne, PA
- $82,700 - $120,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- Fair chance
- Commuter assistance
- Paid parental leave
15h
Call Center Supervisor (On-Site)
Christian Heating, Cooling & Plumbing —West Chester, PA
- $55,000 - $80,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Quick Apply
10d
Client Services Manager
BAYADA Home Health Care —Wynnewood, PA
- Urgently hiring
- Management
- Medical office experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Assistant Service Manager
Conicelli Hyundai and Genesis of Conshohocken —Conshohocken, PA
- Extended hours
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Associate Manager, Record Keeping Services
Prudential —Fort Washington, PA
- $89,000 - $147,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Employee stock purchase plan
- Disability insurance
Call Center Supervisor
PRWT Services, Inc. —Philadelphia, PA
- Monday to Friday
- Basic math
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Supervisor- Operations
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Office
- 2 years
Customer Service Team Lead Job
Arkema —Radnor, PA
- Microsoft Excel
- Analysis skills
- Supervising experience
Manager - Global Service Center
GeoBlue —King of Prussia, PA
- Hybrid work
- 3 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
9h
Scheduling Operations Manager - US Northeast Territory
Agilent Technologies Inc —Wilmington, DE
- $97,920 - $153,000 a year
- Full-time
- 6 years
- Recruiting
- Organizational skills
Assistant Vice President, Client Support
Ryan Specialty —Media, PA
- $124,000 - $155,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Recruiting
- Paid parental leave
- Paid holidays
Team Lead/Supervisor Service Desk
Unisys —Blue Bell, PA
- Full-time
- Bachelor of Science
- No experience needed
- Mid-level
- Health savings account
- 401(k) matching
Customer Service Team Lead Job
Arkema B.V. —Radnor, PA
- Microsoft Excel
- Analysis skills
- Supervising experience
Customer Solutions Team Lead
WSFS Bank —Philadelphia, PA
- $53,744.00 - $88,290.50 a year
- Full-time
- Research
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
Manager Customer Implementation (Hybrid- PA, NJ, DE)
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
- Health insurance
Customer Success Supervisor
IncentFit —Philadelphia, PA
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- 5 years
- Continuous improvement
- Mentoring
- Health savings account
- Paid holidays
Quick Apply

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Manager of Client Services - Home Care

Confidential
Willow Grove, PA

Quick Apply

Job Details

Full-time
From $75,000 a year
17 hours ago

Benefits

401(k)
Paid time off

Qualifications

Computer operation
Confidential information handling
Team leadership
Employee relationship building
High school diploma or GED
Driver's License
Bachelor's degree
Desktop applications
Productivity software
Medical terminology

Full Job Description

Manager of Client Services – Home Care

Full-Time | Exempt

Join Our Team!

Are you an experienced leader who thrives in a fast-paced home care environment? Do you enjoy building strong relationships with clients, supporting caregivers, and leading high-performing teams?

We are a well renowned home care and wellness company seeking a Manager of Client Services to oversee our scheduling operations, client care coordination, and caregiver management. This leadership role is essential to ensuring exceptional service delivery, regulatory compliance, and operational excellence while making a meaningful impact in the lives of seniors and adults who wish to remain safely at home.

If you're passionate about healthcare, leadership, and providing outstanding customer service, we'd love to hear from you.

Position Summary

The Manager of Client Services is responsible for overseeing all aspects of client care coordination, caregiver management, scheduling operations, and service delivery. This position leads the Scheduling and On-Call teams to ensure clients receive exceptional care while supporting caregiver satisfaction and maintaining operational efficiency.

Working closely with the RN Supervisor, Community Outreach Coordinator, and Owner, this role ensures compliance with state regulations, company policies, and quality standards while helping achieve business performance goals.

Responsibilities of the Manager of Client Services:

Leadership & Team Management

Lead, coach, mentor, and develop Scheduling Coordinators and On-Call team members.
Conduct performance evaluations and provide ongoing coaching and training.
Develop employee retention strategies and promote a positive, collaborative workplace culture.
Redeploy staff as needed to best meet operational demands.

Client & Caregiver Relations

Serve as the primary point of contact for client and caregiver concerns.
Build and maintain positive relationships with clients, families, caregivers, and referral partners.
Resolve service concerns promptly and professionally.
Ensure all client care standards are consistently met.

Operations Management

Oversee daily scheduling, staffing, and service delivery.
Monitor staffing levels to maximize efficiency and client satisfaction.
Ensure company policies and procedures are consistently followed.
Coordinate contractual services as needed.

Compliance & Quality Assurance

Ensure compliance with all applicable state regulations and company policies.
Respond appropriately to complaints and implement corrective action plans.
Maintain department policies and procedures, coordinating updates with Human Resources.
Monitor key performance indicators and implement continuous improvement initiatives.

Communication & Decision Making

Clearly communicate expectations, goals, and operational updates to staff.
Keep ownership informed of departmental performance, challenges, and successes.
Make timely, informed decisions while balancing client needs and business objectives.
Communicate important client updates with appropriate team members.

Qualifications Required for the Manager of Client Services

High school diploma or equivalent.
Minimum of 2 years of management or operations leadership experience.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Working knowledge of Microsoft Office and other computer applications.
Knowledge of medical terminology.
Ability to maintain confidentiality and exercise sound judgment.

Qualifications Preferred for the Manager of Client Services

Home care, healthcare, or senior care management experience.
Experience managing scheduling teams.
Knowledge of state home care regulations.
Experience with WellSky or similar scheduling and billing software.

An ideal candidate for the Manager of Client Services is:

A confident and supportive leader
Customer service focused
Highly organized and detail oriented
Calm under pressure
An excellent communicator
Solutions-driven with strong decision-making skills
Passionate about improving the lives of clients and supporting caregivers

Physical Requirements

Prolonged periods of sitting and computer work.
Occasional local travel for client visits and community outreach.
Ability to lift up to 20 pounds occasionally.

Work Environment

This position is primarily office-based with frequent interaction with caregivers, clients, and office staff. The environment is fast-paced, collaborative, and focused on delivering exceptional home care services.

Why Join Our Team?

We are committed to providing exceptional care while creating a positive workplace where employees are valued, supported, and empowered to grow. If you're looking for an opportunity to make a meaningful difference while leading an outstanding team, we'd love to meet you.

Pay: From $75,000.00 per year

Benefits:

401(k)
Paid time off

Application Question(s):

Do you have experience in home care operations, scheduling practices, and compliance requirements?
Do you have experience managing employees (leading, coaching, training, developing)? How many?

Education:

Bachelor's (Preferred)

Experience:

Business or Operations Management: 2 years (Required)
Home Care and/or Healthcare: 2 years (Preferred)

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services managers jobs in wayne, pa

Manager of Client Services - Home Care

Membership Coordinator

Customer Care Supervisor

Customer Success Manager

Senior Customer Support Lead

Call Center Supervisor (On-Site)

Client Services Manager

Assistant Service Manager

Associate Manager, Record Keeping Services

Call Center Supervisor

Supervisor- Operations

Customer Service Team Lead Job

Manager - Global Service Center

Scheduling Operations Manager - US Northeast Territory

Assistant Vice President, Client Support

Team Lead/Supervisor Service Desk

Customer Service Team Lead Job

Customer Solutions Team Lead

Manager Customer Implementation (Hybrid- PA, NJ, DE)

Customer Success Supervisor

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