Top 99 Gaming manager Jobs in Wayne, Pa

CX Manager, AI Optimization
Penn Interactive —Cherry Hill, NJ
- $85,000 - $95,000 a year
- Remote
- Analysis skills
- Product management
- Organizational skills
Quick Apply
Territory Route Operations Leader
FAMILY ENTERTAINMENT GROUP LLC —Philadelphia, PA
- $80,000 - $120,000 a year
- Full-time
- Merchandising
- Travel
- Warehouse
Quick Apply
11d
Front Office Manager
Valley Forge Casino Resort —King of Prussia, PA
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- Hotel
Quick Apply
Live Studio Team Manager - (Night shift) - Bensalem, PA
Playtech —Bensalem, PA
- $66,000 a year
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
2d
Security Shift Manager
Valley Forge Casino Resort —King of Prussia, PA
- $0 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Supervising experience
Quick Apply
Full Time Assistant Store Manager (Store 2457)
GameStop Inc —Norristown, PA
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Manager, Sportsbook Trading
Penn Interactive —Philadelphia, PA
- Weekends as needed
- 5 years
- Analysis skills
- Math
Quick Apply
Full Time Assistant Store Manager (Store 0955)
GameStop Inc —Havertown, PA
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Table Games Supervisor
Rivers Casino Philadelphia —Philadelphia, PA
- $25 - $30 an hour
- 8 hour shift
- Background check
- 18 years or older
- Management
- Health savings account
- Health insurance
Quick Apply
Table Games Dealer
Rivers Casino Philadelphia —Philadelphia, PA
- $20 - $30 an hour
- 8 hour shift
- Background check
- 18 years or older
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Manager Entertainment
Rivers Casino Philadelphia —Philadelphia, PA
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Senior Team Manager
Evolution United States —Philadelphia, PA
- Full-time
- High school diploma or GED
- Bachelor's degree
- Recruiting
- AD&D insurance
- Paid holidays
Quick Apply
1d
Events Manager
Mitchell & Ness, LLC —Philadelphia, PA
- Extended hours
- Mid-level
- Travel
- 2 years
Quick Apply
Shift Manager Facilities
Rivers Casino Philadelphia —Philadelphia, PA
- Holidays
- Carpentry
- 18 years or older
- Mid-level
Quick Apply
Manager Bar
Rivers Casino Philadelphia —Philadelphia, PA
- Holidays
- Bar
- 18 years or older
- Mid-level
Quick Apply
1d
Technology Delivery Manager
Aztec Group —Radnor, PA
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- US work authorization
- Health insurance
Senior Manager, Manufacturing Operations (2nd Shift) (PSP)
Veeco —Horsham, PA
- $124,908 - $184,000 a year
- Email
- Background check
- Engineering
- High school diploma or GED
- Commuter assistance
- Disability insurance
Quick Apply
Manager Custodial Services
Valley Forge Casino Resort —King of Prussia, PA
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Mid-level
Quick Apply
Full Time Assistant Store Manager (Store 0668)
GameStop Inc —Philadelphia, PA
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Full Time Assistant Store Manager (Store 4916)
GameStop Inc —Folsom, PA
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply

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gaming manager jobs near wayne, pa

CX Manager, AI Optimization

Penn Interactive -
Cherry Hill, NJ

Quick Apply

Job Details

$85,000 - $95,000 a year

Qualifications

AI models
Vendor relationship building
Knowledge management
Managing teams in a customer support role
Tooling
Customer satisfaction tracking
Metrics Reporting
Frontline customer support management
Technical solutions implementation
Technology management
Task prioritization
Leading team collaboration initiatives
Customer service knowledge base
Customer support
AI-driven automation
Customer satisfaction improvement
Online help documentation
Cross-functional team management
Implementing IT solutions
Cross-functional communication
Analytics

Full Job Description

PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We're always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it's through Hollywood Casino, theScore Bet Sportsbook, or theScore media app, we're excited to push the boundaries of what's possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN's omnichannel gaming and entertainment strategy.

When you join PENN Entertainment's digital team, you'll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you'll also be part of a company that truly cares about your career growth. We're committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

About the Role & Team
We're looking for an CX Manager, AI Optimization to lead the evolution of our customer support experience through AI, automation, knowledge management, and platform optimization. In this role, you'll own the strategy and execution of our support technologies—including Zendesk and AI-powered tools—while identifying opportunities to streamline operations, improve self-service, and empower both customers and agents. Working cross-functionally with Product, Operations, and other business partners, you'll drive scalable solutions, optimize support workflows, and ensure our knowledge ecosystem evolves alongside our products and customer needs.

About the Work

Lead the strategy, implementation, and ongoing optimization of Customer Support AI and automation initiatives, including chatbot and agent-assist (CoPilot) functionality, to drive improved customer outcomes, operational efficiency, and self-service adoption.
Administer and optimize the Zendesk Support platform, including workflows, automations, integrations, permissions, and system enhancements.
Analyze customer journeys, support workflows, internal tools, and product experiences to identify improvement opportunities and implement scalable solutions that enhance both customer and agent experiences.
Lead the monitoring of performance metrics and user feedback to evaluate the effectiveness of AI, knowledge management, and support operations, using insights to drive continuous improvement.
Support and guide team members contributing to AI bot improvement and optimization on their tasks and priorities.
Own the vision and continuous evolution of Operations knowledge management, including internal knowledge bases and external Help Centers, ensuring content remains accurate, accessible, and aligned with evolving products and policies.
Partner with cross-functional stakeholders to develop, maintain, and govern Standard Operating Procedures (SOPs), knowledge assets, and training materials that support operational excellence.
Serve as a subject matter expert and advocate for AI adoption, knowledge management, and support platform best practices across the Customer Experience organization.

About You

4+ years of experience in Customer Experience, Customer Support Operations, CX Systems, Product Management, or a related field.
2+ years of experience administering and optimizing customer support platforms, including configuring workflows, automations, and support technologies.
Experience implementing or managing AI-powered customer support solutions, including chatbots, agent-assist tools, workflow automation, and knowledge recommendation systems, with a working knowledge of Large Language Models (LLMs) and their application in customer support.
Proven ability to lead cross-functional initiatives, manage competing priorities, and influence stakeholders while delivering scalable operational improvements.
Strong analytical, technical, and problem-solving skills, with experience leveraging customer feedback, operational metrics, and reporting to identify opportunities and drive measurable improvements.
Demonstrated experience creating and maintaining operational documentation, including Standard Operating Procedures (SOPs), internal knowledge bases, customer-facing Help Centers, and training materials.
Proficiency with customer support technologies, documentation systems, reporting tools, and project management platforms within a B2C environment.
Experience with leading others in a Customer Service environment

Nice To Have

Experience with Zendesk AI (Ultimate AI and CoPilot), Salesforce AgentForce, AWS Connect, or similar AI-enabled customer support technologies.
Experience with conversational design, chatbot administration, customer journey mapping, or product management methodologies.
Experience evaluating and implementing third-party CX technologies, managing vendor relationships, and/or working within highly regulated industries such as gaming or financial services.

What We Offer

Competitive compensation package
Fun, relaxed work environment
Education and conference reimbursements.

#LI-REMOTE

Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Quick Apply

Refine Your Search

gaming manager jobs in wayne, pa

CX Manager, AI Optimization

Territory Route Operations Leader

Front Office Manager

Live Studio Team Manager - (Night shift) - Bensalem, PA

Security Shift Manager

Full Time Assistant Store Manager (Store 2457)

Manager, Sportsbook Trading

Full Time Assistant Store Manager (Store 0955)

Table Games Supervisor

Table Games Dealer

Manager Entertainment

Senior Team Manager

Events Manager

Shift Manager Facilities

Manager Bar

Technology Delivery Manager

Senior Manager, Manufacturing Operations (2nd Shift) (PSP)

Manager Custodial Services

Full Time Assistant Store Manager (Store 0668)

Full Time Assistant Store Manager (Store 4916)

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