Top 8 Help desk lead Jobs in Wayne, Pa

Lead Help Desk Analyst
Temple University Health System —Philadelphia, PA
- Full-time
- Dental office
- Computer Science
- Mid-level
Team Lead/Supervisor Service Desk
Unisys —Blue Bell, PA
- Full-time
- Bachelor of Science
- No experience needed
- Mid-level
- Health savings account
- 401(k) matching
Deskside Support lead
Cognizant —Wilmington, DE
- $79,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- Communication skills
- Paid parental leave
- Employee stock purchase plan
7d
IT Service Desk Lead
Public Health Management Corporation —Philadelphia, PA
- Full-time
- Research
- Office
- Bachelor's degree
Quick Apply
2d
Program Manager/Training Lead
Contact Government Services, LLC —Philadelphia, PA
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Lead
United States Cold Storage Inc —Camden, NJ
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- Office
- Windows
- Commuter assistance
- AD&D insurance
Quick Apply
1d
Help Desk Specialist III (Service Management Lead)
ASRC Federal —Philadelphia, PA
- Full-time
- 5 years
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
7h
ServiceNow Functional Lead
Deloitte —Philadelphia, PA
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree

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help desk lead jobs near wayne, pa

Lead Help Desk Analyst

Temple University Health System -
Philadelphia, PA

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Job Details

Full-time

Qualifications

Managing technical support teams
Team supervision
Managing teams in a customer support role
Windows
Desktop (troubleshooting support)
Desktop applications
Customer support
Productivity software

Full Job Description

Leads team members, providing guidance and collaborating with the business and staff. Provides technical support and troubleshooting assistance to end-users. Identify, diagnose, categorize and troubleshoot Tier 1 problems and advises on appropriate action. If necessary, redirects problems or request to appropriate personnel for resolution. Informs management of recurring problems. Documents, resolves, and follows up on end user incidents and request utilizing Help Desk tracking tools and collaborating with other team members and departments. Follows established Help Desk policies and procedures and utilizes an automated system to support the Help Desk activities, including documentation on incident resolution, customer support responsiveness, and the logging of service request. Coordinates activities with help desk staff and assists with scheduling to ensure the help desk is operational during scheduled hours.

This position is on-site Monday-Friday at Temple Heath Old Dental School- 3223 N Broad St, Philadelphia, PA 19140.

Education
Bachelor's Degree in Computer Science or related field Required or
Combination of relevant education and experience may be considered in lieu of degree Required

Experience
2 years Lead experience Required
5 years experience and knowledge of Help Desk operations with a PC orientation, PC
support activities, and customer support role with extensive application knowledge Required
5 years experience with Windows operating systems, common PC applications including
but not limited to MS Office Suite Required

Apply Now

Refine Your Search

help desk lead jobs in wayne, pa

Lead Help Desk Analyst

Team Lead/Supervisor Service Desk

Deskside Support lead

IT Service Desk Lead

Program Manager/Training Lead

IT Service Desk Lead

Help Desk Specialist III (Service Management Lead)

ServiceNow Functional Lead

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