Up to 5K Sign-on Bonus!
90,000 - 120,000/Year | Sign-On Bonus | Take-Home Truck | Year-Round Work
Job Summary
The Residential HVAC Service Supervisor is responsible for leading and developing a team of HVAC service technicians while ensuring exceptional customer experiences, technical excellence, and operational performance. This role combines hands-on technical leadership, coaching, quality assurance, and team development to drive department success and support company growth. The ideal candidate is a proven HVAC professional with strong leadership skills, a passion for developing others, and a commitment to delivering five-star customer service.
Join Unique Indoor Comfort, now part of Ace Hardware Home Services, and become part of something truly special.
At Ace Hardware Home Services, we believe that putting employees and customers first is the foundation of long-term success. As one of the newest additions to the Ace family, Unique Indoor Comfort offers an exciting opportunity to join a growing organization with the support, stability, and values of a trusted national brand.
Unlike many companies that have been acquired by large corporate organizations, Ace Hardware remains unique. Ace stores are independently owned and operated by local entrepreneurs who have invested their own time, resources, and passion into their businesses. Rather than focusing on shareholders and stock prices, Ace is focused on helping its owners, employees, and customers succeed every day.
That same philosophy extends to our HVAC, Plumbing, and Electrical divisions. As part of Ace Hardware Home Services, our teams benefit from enhanced paid time off, expanded career growth opportunities, ongoing investment in tools and technology, and a culture that genuinely values its employees.
What You’ll Do
- Supervise, coach, and develop a team of residential HVAC service technicians through regular field visits, ride-alongs, and performance discussions.
- Serve as the primary technical resource for technicians, assisting with advanced troubleshooting, diagnostics, and complex repairs.
- Conduct field quality-control inspections to ensure work meets company standards, manufacturer specifications, and customer expectations.
- Review completed service tickets, invoices, estimates, and technician documentation for accuracy and completeness.
- Lead daily huddles, departmental meetings, and technical training sessions.
- Monitor and improve department performance metrics, including revenue, average ticket, maintenance agreement sales, callback reduction, customer reviews, and technician productivity.
- Work closely with dispatch and customer service teams to optimize scheduling, technician utilization, and customer satisfaction.
- Investigate and resolve customer concerns, escalations, warranty issues, and service-related complaints.
- Promote and enforce company safety policies, EPA regulations, and industry best practices.
- Support technician recruiting, interviewing, onboarding, and ongoing performance management.
- Develop training plans and career paths to help technicians advance within the organization.
- Perform regular technician ride-alongs to provide coaching, identify training opportunities, and improve field performance.
- Monitor service quality and callback trends, implementing corrective actions when needed.
- Review and approve estimates, repair recommendations, and major repair proposals as required.
- Ensure technicians maintain proper truck stock, tools, certifications, and licensing requirements.
- Support cross-department collaboration with installation, sales, plumbing, and electrical teams.
- Drive continuous improvement initiatives focused on customer experience, operational efficiency, and profitability.
- Assist with budgeting, labor management, and departmental goal attainment.
- Maintain a positive team culture focused on accountability, professional development, and exceptional customer service.
- Complete additional leadership and operational responsibilities as assigned.
Skills
- HVAC Diagnostics & Troubleshooting
- Leadership & Team Development
- Customer Service Excellence
- Conflict Resolution
- Performance Coaching
- Technical Training
- Quality Control
- Time Management
- Communication & Presentation Skills
- Operational Planning
- Problem Solving & Critical Thinking
- Safety Awareness & Compliance
- ServiceTitan Proficiency
- Revenue & KPI Management
- Residential HVAC System Expertise
Key Responsibilities
- Team Leadership & Development
- Technical Support & Field Coaching
- Quality Assurance & Ride-Alongs
- Customer Experience Management
- KPI & Performance Management
- Safety & Regulatory Compliance
- Recruiting & Employee Development
- Operational Efficiency & Productivity
- Service Department Growth
- Cross-Department Collaboration
Physical Requirements:
- Physically able to work on HVAC units.
- Will be required to work in settings with extreme cold or extreme heat, depending on time of year.
- Prolonged periods of standing, kneeling, crawling, or climbing ladders.
- Must be able to lift 50 pounds at a time.
This position is not eligible for employment visa sponsorship now or in the future.
A valid driver’s license with at least 3 years of US driving experience, is required for this role
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount!
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
- You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
- Benefits are provided in compliance with applicable laws, plans and policies.
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About Ace Hardware Home Services, Inc.
Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services.
Equal Opportunity Employer
Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimers
The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Philadelphia, PA candidates: When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- 401(k) matching
- Company truck
- Dental insurance
- Employee discount
- Fuel card
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
