Top 31 Help desk analyst Jobs in Wayne Pa

Senior User Support Analyst - Philadelphia
Rawle & Henderson LLP —Philadelphia, PA
- Full-time
- 5 years
- Research
- Windows
Quick Apply
Service Desk Analyst
Imagine360 —Wayne, PA
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
Sr. Help Desk Analyst
Temple University Health System —Philadelphia, PA
- Full-time
- Computer Science
- Mid-level
- Windows
12d
Help Desk Analyst / IT Training
City of London Investment Management —West Chester, PA
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
9d
Service Desk Specialist - Onsite
NetCov —King of Prussia, PA
- $46,125 - $61,500 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Support Technician
The Food Source International Inc —Exton, PA
- Full-time
- Microsoft Outlook
- 11+ years
- Mid-level
- Opportunities for advancement
11d
IT Support Analyst
ALMO CORPORATION —Philadelphia, PA
- Research
- Mid-level
- Windows
Quick Apply
4d
Help Desk Analyst
Community Options, Inc. —Philadelphia, PA
- From $50,000 a year
- Full-time
- Office
- Windows
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
8d
IT Help Desk Manager
Arcadia University —Glenside, PA
- Full-time
- Background check
- Classroom
- Google Workspace
- Tuition reimbursement
- Retirement plan
Quick Apply
Service Desk Analyst
Arora Engineers, Inc. —Chadds Ford, PA
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Service Desk Analyst
ARORA ENGINEERS —Chadds Ford, PA
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Lead Help Desk Analyst
Temple University Health System —Philadelphia, PA
- Full-time
- Dental office
- Computer Science
- Mid-level
IT Service Desk Analyst
EMR USA Metal Recycling —Camden, NJ
- $30 - $33 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Employee assistance program
Quick Apply
Field Service Technician | Help Desk Analyst
CBIZ —Philadelphia, PA
- On call
- Hybrid work
- Mid-level
- Office
- Windows
Technology Support Specialist
Morgan, Lewis & Bockius —Philadelphia, PA
- Full-time
- High school diploma or GED
- Trade school
- Fair chance
Helpdesk Analyst II
CBIZ —Philadelphia, PA
- Call employer
- Hybrid work
- Mid-level
- Windows
- 3 years
Security Analyst Tier 1 SOC
TGIPOWER LLC —Cherry Hill, NJ
- $50,000 - $60,000 a year
- Full-time
- Office
- Experience equivalent to degree accepted
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
11d
Technology Support Specialist
Morgan Lewis —Philadelphia, PA
- Full-time
- High school diploma or GED
- Trade school
- Fair chance
Data Analyst/Data Visualization Specialist – Grants Management – ACF/OGM/OHS Northeast Region
Guardians of Honor LLC —Philadelphia, PA
- Overtime
- System design
- Mid-level
- Office
Quick Apply
Technical Support Representative - Gilbertsville, PA
Gateway Ticketing Systems —Gilbertsville, PA
- Weekends as needed
- Microsoft Outlook
- Office
- Travel
Quick Apply

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help desk analyst jobs near wayne pa

Senior User Support Analyst - Philadelphia

Rawle & Henderson LLP -
Philadelphia, PA

Quick Apply

Job Details

Full-time

Qualifications

Zoom
Bachelor's degree
Computer hardware
Remote access software
Desktop administration

Full Job Description

RAWLE & HENDERSON LLP seeks a Senior User Support Analyst with a minimum of five years’ experience. The Senior User Support Analyst is responsible for supporting Windows 11, the Microsoft Office Suite and all firm applications including document management, the financial platform and the remote access systems in a networked environment. This role requires working on site five (5) days in the firm’s Philadelphia headquarters.

Primary responsibilities include:

Responsible for end-user support, including ticket escalation from junior support analysts, for all Firm applications and peripheral hardware including cloud platforms during normal business hours and regularly scheduled assigned on-call hours.
Research to identify, diagnose and resolve IT issues and resolutions of end user support requests.
Continue to develop skills, knowledge and an ability to improve processes and procedures by keeping up with current IT trends and developments.
Ensure all end user support requests are entered in the Help Desk call tracking system.
Responsible for developing training material and user documentation.
Provide support for Teams and Zoom AV conferences and meeting platforms;
Assist in managing and maintaining hardware asset inventories of desktops, laptops and printers and other devices.
Responsible for moving, setting up and implementing changes to firm issued hardware, including printers, computers, monitors (ability to move 25-50lbs).
Manage network printer/copier setup and changes.
Provide support for firm approved and issued mobile devices, including Apple iPhone and Android devices.

Knowledge, Skills and Abilities

Excellent customer service and the ability to communicate effectively with attorneys, staff and clients; able to work well as part of a team.
Knowledge of all current versions of the MS Office Suite, Windows Operating Systems, Exchange online environment and Active Directory/Azure.
Understanding of LAN/WAN configurations, Windows networking and remote access technologies including VPN.
Knowledge and understanding of network protocols (i.e. TCP/IP, printers and peripherals) and Cloud SaaS, PaaS and IaaS solutions.
General Knowledge of Cybersecurity, Disaster Recovery and Security Awareness issues.
Solid knowledge of other mobile devices, iPhone, Android devices and experience with troubleshooting.
Advanced experience supporting iManage document management platform and integrated applications.
Familiarity with help desk ticketing systems such as Fresh Service is also a plus.
Knowledge of cloud based VOIP phone systems is also a plus.
Some travel to other offices in the US may be required.

Education and/or Experience

Bachelor’s Degree in Information Technology is preferred or equivalent training, education and experience demonstrating the ability to perform the required duties of this position
Experience with hardware and software troubleshooting procedures and best practices.
Microsoft certifications preferred.
A minimum of five (5) years of IT experience in a law firm environment strongly preferred.
Familiarity with legal applications and matter centric platforms are a plus.

Work Location: In person

Quick Apply

Refine Your Search

help desk analyst jobs in wayne pa

Senior User Support Analyst - Philadelphia

Service Desk Analyst

Sr. Help Desk Analyst

Help Desk Analyst / IT Training

Service Desk Specialist - Onsite

IT Support Technician

IT Support Analyst

Help Desk Analyst

IT Help Desk Manager

Service Desk Analyst

Service Desk Analyst

Lead Help Desk Analyst

IT Service Desk Analyst

Field Service Technician | Help Desk Analyst

Technology Support Specialist

Helpdesk Analyst II

Security Analyst Tier 1 SOC

Technology Support Specialist

Data Analyst/Data Visualization Specialist – Grants Management – ACF/OGM/OHS Northeast Region

Technical Support Representative - Gilbertsville, PA

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