SUMMARY:
The Sr. Teller position primarily focuses on the precise and efficient processing of both routine and complex financial transactions, including deposits, withdrawals, transfers, and other banking activities. This role also involves addressing and resolving customer inquiries with professionalism and accuracy. Additionally, this position is responsible for providing oversight and support to Tellers, assisting with complex tasks and ensuring adherence to banking procedures.
JOB DUTIES AND ESSENTIAL FUNCTIONS:
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Deliver exceptional customer service by addressing inquiries and guiding customers to specialized staff as needed.
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Accurately handle deposits, withdrawals, transfers, and loan payments.
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Process various financial transactions, such as cashing checks, receiving deposits, distributing withdrawals, handling transfers, accepting loan payments, and preparing change orders.
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Assist with processing check orders, issuing debit cards, maintaining existing accounts, and ensuring Customer Information File (CIF) records are up to date with valid identification.
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Perform general maintenance on customer accounts, including processing address changes, placing stop payments on checks, handline e-statement requests, and closing accounts according to established procedures.
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Oversee and process complex customer transactions, providing overrides or approvals for escalated issues.
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Provide support and mentorship to less experienced tellers, offering proper oversight and guidance, while assisting with training new staff and effectively delegating tasks.
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Review and verify transactions conducted by other tellers, ensuring accuracy and compliance.
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Manage and reconcile branch cash while maintaining appropriate cash levels.
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Ensure the accurate ordering, validation, and allocation of currency and coin.
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Perform vault duties, including ordering and verifying coin and currency, and preparing outgoing coin.
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Assist with researching outages and relay information to branch management and back-office departments.
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Conduct general maintenance on customer accounts, such as processing address changes, placing stop payments, and closing accounts.
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Promote bank products and services by guiding customers in selecting the right solutions for their financial needs and referring them to the appropriate business lines or referral channels.
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Perform branch opening and closing duties in compliance with security and dual control requirements.
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Participate in branch audits by reviewing financial transactions, ensuring compliance with internal policies and procedures, and verifying operational accuracy to maintain consistency and prevent discrepancies.
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Support branch management with teller reports, audit logs, and shipment records.
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Maintain knowledge of daily ATM balancing and maintenance, ensuring compliance with all relevant laws and regulations.
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Perform other duties and special projects as assigned to support organizational objectives and enhance operational efficiency.
WORKING CONDITIONS:
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Air-conditioned office environment.
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Travel to other branch locations within the region as needed.
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Consistent and timely attendance is required to ensure uninterrupted operational efficiency and exemplary service delivery.
PHYSICAL DEMANDS:
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Sit for extended periods of time
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Walk, stand, bend, squat, twist, and reach.
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Simple grasping and fine manipulation.
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Extended keyboarding
WORKING CONDITIONS:
-
Air-conditioned office environment.
-
Consistent and timely attendance is required to ensure uninterrupted operational efficiency and exemplary service delivery.
PHYSICAL DEMANDS:
-
Sit for extended periods of time
-
Walk, stand, bend, squat, twist, and reach.
-
Simple grasping and fine manipulation.
-
Extended keyboarding
MINIMUM REQUIREMENTS:
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High School Diploma or equivalent.
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Minimum of one year of experience in the banking or financial services industry, with a focus on teller or cashier responsibilities.
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Strong mathematical and grammatical skills to ensure accurate calculations and effective communication.
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Proven ability to collect and evaluate information from various sources while managing multiple projects simultaneously.
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Strong typing and data entry skills with a high level of accuracy.
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Proficient in processing over-the-counter financial transactions.
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Ability to work collaboratively across departments to achieve organizational goals.
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Excellent verbal and written communication skills, with strong analytical and organizational abilities.
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Capacity to perform effectively in a fast-paced environment, meeting tight deadlines while delivering exceptional customer service.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
We are an Equal Opportunity Employer
TexasBank is committed to providing equal employment opportunities regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, compensation, benefits, training, disciplinary actions, layoff, recall, transfer, leaves of absence, and termination. Employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of Human Resources.
