The Training Specialist is responsible for developing the knowledge and presentations skills of CERIS Operations department staff trainers. This role ensures that CERIS is equipped with an Operations workforce that can optimize its current and future goals and objectives, and deliver quality services that can meet our clients’ requirements and service expectations. In order to efficiently execute his/her daily responsibilities, the Training Specialist must first possess a deep understanding of the business to articulate what CERIS does and to clearly demonstrate all aspects of the Operations roles in order to be able to successfully train and oversee the department trainers.
Other duties to be carried out by Training Specialist will include conducting classroom, virtual, and field training to internal employees/colleagues, developing training materials as needed, monitoring new hires, and performing other tasks as required by the Training Manager.
This is a hybrid position.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Collaborate with Management to identify training needs and schedule appropriate training sessions
- Develop programs and curriculum for each department for orientation and on the job training
- Collaborate with each department to create training support materials and documentation
- Create and maintain a “train the trainer” program for all departments
- Conduct surveys to judge how programs are received and if changes are needed
- Monitor onboarding training for new employees
- Create, maintain, and update training materials, SOPs, job aids, workflows, and reference guides
- Ensure all training content remains accurate, compliant, and aligned with current business processes
- Incorporate training materials in operations software for quick and easy access to knowledge base
- Develop competency assessments and learning evaluations to measure knowledge retention
- Document process changes and maintain version-controlled training and operational documentation
- Stay current on adult learning principles, instructional design best practice, and emerging training technologies
- Additional projects and duties as assigned
KNOWLEDGE & SKILLS:
- Knowledge of various teaching methods and approaches
- Outstanding verbal and written communication and interpersonal skills
- Ability to present with confidence
- Excellent coaching skills
- Innovative thinking skills
- Ability to identify and address skill and knowledge gaps
- Computer knowledge, especially Microsoft Office
EDUCATION & EXPERIENCE:
- Preferred degree in HR, education/training or equivalent experience
- Prior experience as a trainer in both classroom led and remote online environments
- Experience with management and administration of a Learning Management System
- Experience in creating training support materials and documentation
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $52,928 – $79,143
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management (https://www.corvel.com/company/careers/)
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
ABOUT CERIS:
CERIS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
