Sales Manager/ Customer Service Manager
Leggett & Platt —Carthage, MO
- Mid-level
- Residential
- Communication skills

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Sales Manager/ Customer Service Manager

Leggett & Platt -
Carthage, MO

Apply Now

Job Details

Qualifications

Mechanical blueprint interpretation
Staff supervision
Team supervision
Managing teams in a customer support role
Sales team management
Parts drawings
Negotiating purchasing contracts
Meeting facilitation
Continuous process improvement (CPI)

Full Job Description

Date

Jul 19, 2026

Location

Carthage, Missouri, United States

Company

Leggett & Platt

We make life more comfortable.

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.

Learn more about the history of Leggett: https://leggett.com/history

Bedding

The world leader in bedding technology.

Leggett & Platt has been the driving force in bedding components technology since inventing the bedspring in 1885. Now, we own more mattress industry patents than anyone in the world.

Springs, foam, adjustable beds, machinery – our Bedding businesses design, produce, and supply innovative sleep solutions that help you rest comfortably.

Learn more about Bedding Components: L&P Bedding Group

LEGGETT & PLATT

BRANCH 00 79

JOB DESCRIPTION

POSITION: SALES MANAGER / CUSTOMER SERVICE MANAGER

REPORTS TO: BRANCH MANAGER

QUALIFICATIONS:

Previous managerial, supervisory and sales experience
Ability to effectively handle customer complaints
Ability to effectively conduct an effective meeting by developing and following an agenda
Knowledge about machining processes
Ability to read and understand prints/drawings
Quality minded
Ability to negotiate with vendors concerning price, delivery and quality
Ability to work with minimal supervision
Excellent communication skills (verbal & written)
Must have a cooperative attitude, necessary to work effectively with others
Must be able to follow verbal and written instructions
Must be detail oriented
Commitment to Quality Management Systems and Continuous Improvement
Commitment to L&P Safety and Environmental initiatives

PRIMARY DUTIES:

The primary duties of the employee are (but not limited to) the following:

Manage the Customer Service Department
Enter orders and pricing
Component follow-up to ensure on-time deliveries
Assure all company policies and procedures are followed
Work with Trade Customers to provide machined parts as per their requirements
Evaluate and establish price schedules for Trade Customer parts
Have a clear understanding of all processes involved with the position
Identify record and communicate any problems relating to product, process and the quality system.
Initiate action by recommending or providing solution through designated channels
Verify the implementation of solutions

Control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has be corrected
Conform to all Quality and Safety requirements and procedures.
Participate in the Continuous Improvement Process.
Perform other duties as requested or as deemed appropriate.

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com

Apply Now

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Sales Manager/ Customer Service Manager

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POSITION: SALES MANAGER / CUSTOMER SERVICE MANAGER

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