Top 70 Information technology manager Jobs in Webster, Tx

Manager, Intelligent Communication Systems
San Jacinto College —Pasadena, TX
- System design
- Master's degree
- Bachelor's degree
CIO
CompHealth —Texas
- $60,000 - $85,000 a year
- Call employer
- Acute care
- Hospital
- Mid-level
1d
Manager, IT Infrastructure
Harris Health —Houston, TX
- $107,600 - $134,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- System design
- Health insurance
- Dental insurance
IT MAC Manager
Harris County —Houston, TX
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Data Center Operations Manager, Third Party Data Centers
Google —Houston, TX
- $138,000 - $200,000 a year
- Weekends as needed
- 5 years
- Bachelor's degree
- Contracts
11d
Service Delivery Manager
Centre Technologies —Houston, TX
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Recruiting
- Paid holidays
- Health insurance
Quick Apply
IT Enterprise Systems and Services Manager
Talos Energy Operating Company LLC —Houston, TX
- Computer science
- Computer Science
- PMP
Quick Apply
Information Technology & Business Applications Manager
HillDay —Houston, TX
- $90,000 - $105,000 a year
- Full-time
- 7 years
- Computer Science
- Office
- Free parking
- Paid holidays
Quick Apply
9d
IT Infrastructure Supervisor
TG Natural Resources —Houston, TX
- 11+ years
- Team management
- Senior level
IT Manager
Enchanted Rock Management LLC —Houston, TX
- Full-time
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Senior Manager of IT
Altus Community Healthcare —Houston, TX
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
Quick Apply
11d
IT Support Supervisor
Harvest Midstream Company —Houston, TX
- Full-time
- 6 years
- Microsoft Outlook
- Computer Science
- Health insurance
- 401(k)
Manager, IT Operations & Service Delivery
Gulf Coast Blood —Houston, TX
- Hybrid work
- Azure
- Computer Science
- 5 years
- Free parking
Quick Apply
Senior Manager, Technical Software Delivery
Live Nation —Houston, TX
- $144,000 - $180,000 a year
- Full-time
- Oracle
- 5 years
- Product management
- Health savings account
- Paid holidays
Third Party Data Centers Area Lead, Global Server Operations
Google —Houston, TX
- $205,000 - $285,000 a year
- Weekends as needed
- Software troubleshooting
- 3 years
- Bachelor's degree
Manager, Application Support
WM —Houston, TX
- Full-time
- Remote
- Microsoft Access
- Computer Science
- 5 years
IT Finance Manager
Primoris Services Corporation —Pearland, TX
- Full-time
- 7 years
- Oracle
- CPA
- Employee stock purchase plan
- Paid holidays
Quick Apply
8d
IT Service Support Regional Manager
GFL Environmental —Houston, TX
- Extended hours
- Microsoft Word
- Microsoft Outlook
- Computer Science
Service Desk Manager (Management Information Systems)
Gulf Coast Blood —Houston, TX
- ERP systems
- HIPAA
- Office
- Free parking
Quick Apply
Manager IT Enterprise Architecture
CenterPoint Energy —Houston, TX
- Full-time
- Computer Science
- 11+ years
- Office
- Paid training
- Paid holidays
3d

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Manager, Intelligent Communication Systems

San Jacinto College -
Pasadena, TX

Apply Now

Job Details

Qualifications

AI models
AI chatbots
Texting/chatbox tools
Machine intelligence
Bachelor's degree
Data interpretation
Voice over internet protocol (VoIP) configuration
Telephone systems
Model evaluation
Stakeholder management

Full Job Description

Manager, Intelligent Communication Systems - District Office

PRIMARY FUNCTION: The Manager, Intelligent Communications supports the Director in overseeing the College’s UCaaS and CCaaS technologies that supports student and the community communications and the College’s contact center, with responsibility for day-to-day operations, staff management, and overall performance. This role leads a team of analysts and serves as the primary point of contact for managed service support. Reporting to the Director, this role supports delivery of the College’s Customer Experience (CX) strategy, artificial intelligence initiatives, and voice/telephony engineering. The position requires technical expertise in VoIP/SIP and strategic capabilities in AI, along with strong people leadership.

Essential Job Functions:

AI Voice and Chatbot and Implementation & Technical Leadership:

Journey Mapping & Analysis: Using the College’s CX strategy and a One-College design approach, assess the student and stakeholder journey using data and metrics to evaluate CX performance, identify friction points, and pinpoint improvement opportunities across digital environments.
AI Voice and Chatbot Design: Work with vendors to architect and deploy AI-driven Voice and Chatbots that optimizes seamless CX while balancing performance, latency, accuracy, cost, and operational complexity, particularly for chatbot functionality.
Vendor & Tool Management: Facilitate the evaluation and selection of AI chatbot and communication vendors, managing the lifecycle of chatbot products from design to production.

Team Leadership:

Operational Oversight Support: Serves as the interim leader in the Director, Intelligent Communications absence.
Mentor and Manage Team: Mentor and manage a team, setting high execution standards for model training, data modeling and conversational design.
Model Training & Accuracy: Responsible for ensuring labeling, validation, and training of AI models (specifically in NLP) to improve accuracy (e.g., reducing "confusion" metrics in bots).
Quality Control (RLHF): Ensure Reinforcement Learning from Human Feedback (RLHF) to optimize model performance, accuracy, and ethical alignment.

Performance & Operational Metrics:

KPI Development: Define and measure success metrics (e.g., bot containment, containment, accuracy rates) to evaluate AI ROI.
System Performance Monitoring: Oversee the operational health of AI components (security, observability).

Human Resource and Performance Management:

Responsible for human resources management assigned to this position. This includes:
- Lead, mentor, and supervise EIS leadership team, promoting performance and team empowerment.
- Recommend staffing, contractor levels, budgets, resource forecasting, and organization structure to ensure optimum service delivery
- Hire and train staff
- Staff development
- Ensure that performance management activities including evaluations and rating validations are completed in a timely manner
- Ensure that staff issues within the team are addressed in accordance with the college’s policies and procedures.

Additional Job Functions:

Other duties as assigned

Required Knowledge, Skills and Abilities:

Knowledge of UCaaS/CCaaS, and call routing.
Practical experience with conversational AI tools and low-code AI platforms.
Analytical Thinking & Detail Orientation: Ability to analyze model outputs and detect subtle errors that impact performance.
Communication: Excellent written and verbal skills for developing annotation guidelines and creating dialogue.

Required Education:

Bachelor’s degree from accredited institution required.

Required Experience:

Minimum seven (3) years in communication systems and AI.

Preferred Education & Experience:

Master’s degree or above from accredited institution preferred.
Experience in Higher Education preferred.

Note: This position has opportunity for limited remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College.

Salary Grade: 121

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req6360

Posting Close Date: 8/28/2026 at 6 pm CST

Apply Now

Refine Your Search

information technology manager jobs in webster, tx

Manager, Intelligent Communication Systems

CIO

Manager, IT Infrastructure

IT MAC Manager

Data Center Operations Manager, Third Party Data Centers

Service Delivery Manager

IT Enterprise Systems and Services Manager

Information Technology & Business Applications Manager

IT Infrastructure Supervisor

IT Manager

Senior Manager of IT

IT Support Supervisor

Manager, IT Operations & Service Delivery

Senior Manager, Technical Software Delivery

Third Party Data Centers Area Lead, Global Server Operations

Manager, Application Support

IT Finance Manager

IT Service Support Regional Manager

Service Desk Manager (Management Information Systems)

Manager IT Enterprise Architecture

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