Top 112 Guest service agent Jobs in Wellesley Hills Ma

Front Desk Supervisor-Hilton Garden Inn
Hilton Garden Inn Burlington, MA —Burlington, MA
- $21 - $25 an hour
- Weekends as needed
- Basic math
- Mid-level
- Hotel
- Free parking
- Health insurance
Quick Apply
Front Desk Agent Sonesta Select Boston Foxborough – Foxborough, MA
Sonesta Select Foxborough —Foxborough, MA
- $18 - $24 an hour
- Weekends as needed
- High school diploma or GED
- In-person
- Communication skills
- Employee discount
Quick Apply
Full Time Front Desk Agent
Homewood Suites by Hilton Boston-Billerica —Billerica, MA
- From $18 an hour
- Full-time
- English
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
4d
Front Desk Agent
NFC Amenity Management —Needham, MA
- $18 an hour
- Part-time
- US work authorization
- Entry level
- Paid training
- Disability insurance
Quick Apply
2d
Guest Service Ambassador
The Newbury Boston —Boston, MA
- $28.22 - $33.20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
6d
Guest Service Agent - Hilton Boston Park Plaza
Hilton —Boston, MA
- $30 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
13d
Guest Services Agent
Four Seasons —Boston, MA
- $32.45 an hour
- Weekends as needed
- Hotel
- Military encouraged
- Entry level
- Health insurance
- Dental insurance
Front Desk Agent
Longfellow Health Club —Wellesley, MA
- From $7.25 an hour
- No experience needed
- Hotel
- Data entry
Quick Apply
5d
Part Time | Hotel Front Desk Agent
Millennium Hotels and Resorts —Boston, MA
- $29.60 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
12d
Reservations Agent - Hotel Commonwealth
Sage Hospitality —Boston, MA
- $31 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Commuter assistance
- Health insurance
Front Desk Agent
Foxfruit —Boston, MA
- $3,780 - $4,400 a month
- Full-time
- Office
- High school diploma or GED
- Communication skills
Quick Apply
6d
Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
Front Desk Agent, Part-Time | Courtyard, Boston Natick
Courtyard by Marriott, Boston Natick —Natick, MA
- $17 - $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Front Desk Agent
Hampton Inn Boston-Natick —Natick, MA
- $17.75 an hour
- Weekends as needed
- High school diploma or GED
- Computer skills
- Communication skills
- Free parking
- Health insurance
Quick Apply
8d
Guest Service Agent
The Colonnade Hotel —Boston, MA
- $25 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
Front Desk Agent On Call
Pyramid Global Hospitality —Cambridge, MA
- $25 an hour
- Part-time
- Writing skills
- Hotel
- Analysis skills
- Health insurance
- Paid time off
Quick Apply
Reservations Agent
The Langham Boston —Boston, MA
- $34.20 - $34.50 an hour
- Full-time
- Inventory management
- Computer literacy
- English
- Health insurance
- Tuition reimbursement
Quick Apply
Westin Boston Seaport District - Front Desk Agent
Aimbridge Hospitality —Boston, MA
- $24.45 - $26.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Children
- AD&D insurance
- Disability insurance
Office Assistant
Liberate —Boston, MA
- $25 - $30 an hour
- Part-time
- Office
- Communication skills
- Entry level

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guest service agent jobs near wellesley hills ma

Front Desk Supervisor-Hilton Garden Inn

Hilton Garden Inn Burlington, MA
Burlington, MA

Quick Apply

Job Details

Full-time
$21 - $25 an hour

Benefits

Free parking
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance

Qualifications

Staff supervision
Team supervision
Interpersonal skills
Hotel and accommodations guest check-in
Hotel and accommodations guest special request handling
Hotel and accommodations guest inquiries
High school diploma or GED
Hotel and accommodations guest check-out
Property management systems (PMS)
Receptionist experience within hospitality industry
Hotel staff training
Productivity software
Hotel and accommodations guest issue escalation
Hotel and accommodations guest complaints handling
OPERA
Teaching

Full Job Description

Front Desk SupervisorBurlington, MA

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives. They are the lead front desk support for the Operations Manager, assisting with the accounting and human resources functions of the Front Office. The main focus of the role is the training, supervising, and scheduling of the front desk team. The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.

Duties & Responsibilities

* Hotel leadership experience is a must, you must be able to teach and guide our front desk team. Hilton experience is BIG plus!

*Be available to work any needed shifts, including overnight if need as well as weekend and holidays.

Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions
Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
Responsible for the supervision of the security of cash, credit card transactions, and guest information
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel’s property management system to maximize revenue through occupancy and rate adjustments based on market conditions
Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Regularly sell hotel rooms through direct client contact
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
Perform other duties as assigned

Requirements

Qualifications:

High School diploma or equivalent required
Two years of previous hotel front desk experience required
Ability to speak, read, and write fluent English; other languages beneficial
Professional verbal and written communication skills
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
Problem solving, reasoning, motivating, organizational and training abilities preferred
Experience with Microsoft Office and Opera systems required
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Will be required to work mornings, evening, weekends, and holidays

Benefits:

Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Pay: $21.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Free parking
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Hotel Front desk, Hilton: 2 years (Preferred)

Ability to Commute:

Burlington, MA 01803 (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in wellesley hills ma

Front Desk Supervisor-Hilton Garden Inn

Front Desk Agent Sonesta Select Boston Foxborough – Foxborough, MA

Full Time Front Desk Agent

Front Desk Agent

Guest Service Ambassador

Guest Service Agent - Hilton Boston Park Plaza

Guest Services Agent

Front Desk Agent

Part Time | Hotel Front Desk Agent

Reservations Agent - Hotel Commonwealth

Front Desk Agent

Guest Services Supv

Front Desk Agent, Part-Time | Courtyard, Boston Natick

Guest Service Agent

Front Desk Agent

Guest Service Agent

Front Desk Agent On Call

Reservations Agent

Westin Boston Seaport District - Front Desk Agent

Office Assistant

I want to receive the latest job alert for guest service agent in wellesley hills ma

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