Top 13 technical support associate Jobs in wellesley hills ma

Associate Support Tech
Fresenius Medical Care —Waltham, MA
- Overtime
- Hybrid work
- Word processing
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Desktop Support Associate
New England Center for Children Inc —Southborough, MA
- $55,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Windows
- Children
- Health insurance
- Tuition reimbursement
Quick Apply
Operations Control Center Associate
Tufts University —Boston, MA
- $24.70 - $34.20 an hour
- Monday to Friday
- Mid-level
- 3 years
- University
Associate FIX Analyst
State Street —Burlington, MA
- $52,000 - $91,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
Associate Technology Consultant Level 1 - MA
iCorps Technologies —Woburn, MA
- $60,000 a year
- Call employer
- Computer science
- Computer Science
- Bachelor's degree
- 401(k)
- Paid time off
Application Support, Senior Associate
State Street —Boston, MA
- $52,000 - $91,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Associate Technical Support Engineer
Vestmark, Inc. —Wakefield, MA
- $65,000 - $67,000 a year
- Extended hours
- Hybrid work
- Computer Science
- Bachelor of Science
- Research
Quick Apply
6d
Delivery and Success Associate - Enterprise
Ketryx —Boston, MA
- $62,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Engineering
- Paid time off
Commercial Insurance Technical Support Associate
HUB International —Wilmington, MA
- $27.50 - $30.00 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
SOP Tech Lead Associate
Compugen Inc —Framingham, MA
- On call
- Mid-level
6d
Technical Support Associate - Commercial Lines
HUB International —Wilmington, MA
- $19.54 - $34.07 an hour
- Full-time
- Hybrid work
- Writing skills
- Office
- Administrative experience
- Health savings account
- Disability insurance
PT Customer Service Associate
Hannaford —Lowell, MA
- $15.10 - $22.60 an hour
- Part-time
- Communication skills
- Entry level

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Technical Support Specialist - Pharmaceutical Instruments
SOTAX Corporation —Westborough, MA
Monthly auto allowance to cover field transportation costs. Occasional field service support across the Northeast U.S., maintaining high customer satisfaction.
$50,000 - $90,000 a year
Quick Apply
Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
Ability to climb a ladder to install/troubleshoot WiFi APs in drop ceilings (we have a networking/field team, this would be rare). Ability to lift 50 lbs.
$75,000 - $90,000 a year
Quick Apply

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Entry-Level IT Support Associate
Expedient —Dublin, OH
The entry-level IT Support Associate, in our Columbus / Dublin, OH data center, will join the Operations Support Center (OSC) team and will receive fully paid…
$15.38 - $18.00 an hour
Quick Apply
Entry-Level IT Support Associate (B)
Expedient —Upper Arlington, OH
We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc.
$32,000 - $37,000 a year
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Associate Support Tech

Fresenius Medical Care -
Waltham, MA

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Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Database systems
Word processing
Spreadsheets
Employee relationship building
High school diploma or GED
Productivity software
Technical Proficiency

Full Job Description

PURPOSE AND SCOPE:

The Associate Support Technician provides technical support on diverse customer telephone inquiries of applicable devices within the assigned areas of responsibility. The incumbent effectively communicates operational and technical support to diverse audiences on a routine basis. In this capacity, the Associate Support Technician provides outstanding customer service through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Use effective customer service to address / resolve issues related to hemodialysis machines; familiar with equipment.
Ensure data accuracy and integrity through the documentation process of all customer contacts in applicable systems.
Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
Establish and maintain strong working relationships with teams, management and/or customers through in-depth understanding, interpretation and application of established company policies and procedures during all customer interactions.
Possess a solid understanding of hemodialysis machines and functionality.
Support the assigned function(s) through active participating in cross-divisional team meetings as required.
Assist with various projects as assigned by direct supervisor.
Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be available for inclusion in a rotating 24-hour call coverage schedule.
- Must be available to work overtime as required.
- Occasionally lift and/or move up to 30 pounds.
Travel may be required.

EDUCATION:

High School Diploma required; Associate's Degree desirable; or equivalent experience

EXPERIENCE AND REQUIRED SKILLS:

2 - 4 years' as a Technician or related experience.
Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred.
Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications.
Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.
Excellent customer service skills to successfully handle confidential information with a high level of professionalism, discretion and tact.
Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management.

Job Profile Summary

Level Description
‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques.

Market Summary
Responds to customers by phone and email. Researches customer concerns and takes accountability through resolution. Escalates customer complaints and feedback to management as required.

Impact

Obtains and provides information which requires little explanation or interpretation, typically within the department.
Conveys information to parties within the department at an operational level requiring some explanation or interpretation in order to reach agreement.

Communication

Interacts with internal stakeholders within own team and may also interact with external stakeholders including clients, customers, carriers or agents.
Conveys information in accordance with standard guidelines and procedures primarily with internal parties who have shared interests.

Innovation

Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedure.
Tasks are straightforward, simple and typically impact own or one other department or specialty.

Knowledge

Ability to identify problems and potentially update existing methods, techniques and/or processes in job area by following standard procedures and guidelines.
Applies full knowledge of the job. Typically requires high school diploma and 2-4 years of experience, or an equivalent combination of training and experience.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form (smartsheet.com)

EOE, disability/veterans

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Refine Your Search

technical support associate jobs in wellesley hills ma

Associate Support Tech

Desktop Support Associate

Operations Control Center Associate

Associate FIX Analyst

Associate Technology Consultant Level 1 - MA

Application Support, Senior Associate

Associate Technical Support Engineer

Delivery and Success Associate - Enterprise

Commercial Insurance Technical Support Associate

SOP Tech Lead Associate

Technical Support Associate - Commercial Lines

PT Customer Service Associate

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