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Job Summary
Responsible for managing expected workflow in all areas. Maintains and monitors phlebotomy collection expectations, including safety, accuracy, and response/result times.
Does this position require Patient Care? Yes
Essential Functions Manages direct report staff, including scheduling, interviewing, evaluating job performance and productivity, performance improvement, competencies, continuing education, maintaining employee files, timekeeping and attendance, corrective action, and participating in staff meetings with the manager.
- In conjunction with managers, is responsible for the implementation and maintenance of all policies and procedures required by the hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of phlebotomy services.
- Supports and monitors customer and employee service expectations.
- Collects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required.
- Responsible for timely and accurate payroll functions.
Education
High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Phlebotomy Technician [National Certification] - Generic - HR Only required Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred
Experience
Experience as a phlebotomy lead 3-5 years required
Knowledge, Skills and Abilities
- In-depth knowledge of phlebotomy regulatory requirements, ensuring accountability within the team.
- Proficient with statistical and computer productivity software.
- Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.
- Advanced management and organizational skills with strong attention to detail.
- Competent in training and mentorship, conflict resolution, and incident management abilities.
Additional Job Details (if applicable)
Physical Requirements
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Standing Frequently (34-66%)
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Walking Frequently (34-66%)
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Sitting Occasionally (3-33%)
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Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
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Carrying Frequently (34-66%) 20lbs - 35lbs
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Pushing Occasionally (3-33%)
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Pulling Occasionally (3-33%)
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Climbing Rarely (Less than 2%)
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Balancing Frequently (34-66%)
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Stooping Occasionally (3-33%)
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Kneeling Occasionally (3-33%)
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Crouching Occasionally (3-33%)
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Crawling Rarely (Less than 2%)
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Reaching Frequently (34-66%)
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Gross Manipulation (Handling) Frequently (34-66%)
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Fine Manipulation (Fingering) Frequently (34-66%)
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Feeling Constantly (67-100%)
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Foot Use Rarely (Less than 2%)
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Vision - Far Constantly (67-100%)
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Vision - Near Constantly (67-100%)
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Talking Constantly (67-100%)
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Hearing Constantly (67-100%)
Onsite
32 Fruit Street
40
Regular
Day (United States of America)
Pay Range
$34.13 - $49.63/Hourly
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
