GENERAL DESCRIPTION OF POSITION:
This position is vital in the health care delivery system. This is traditionally the patient’s first clinical point of contact so patient relationship, management of patient care, management of patient information, team communication, demonstration of safer and professional conduct and activities using patient centered medical home principles, policies and procedures is critical. Always supports the vision and the mission of the Clinic. The Technician will perform Pediatric, Adult and Geriatric venipunctures, finger sticks, and heel sticks as ordered by the Provider. Will perform routine and special laboratory tests procedures without supervision and as described in the Laboratory procedure manual; will maintain accurate laboratory records and make available for inspections /audits by Lab Supervisor, Lab Director, Lab Consultant and CLIA Surveyors. Performs necessary quality controls; participates in proficiency testing program and maintains lab instruments as indicated by manufacturer recommendations. This position requires weekend rotations; evening coverage as needed.
ESSENTIAL JOB FUNCTIONS: (with or without accommodations)
Patient relationships: Will greet and welcome the patient in a pleasant, respectful, culturally and linguistically appropriate manner. Arrive patients and complete the lab visit in EMR system, following established lab workflows (SOP). Ensure all patient questions are answered in a positive and cordial manner. Assures the patient has a clear understanding of all communications. Ensures lab orders are verified and ready for patients with a lab appointment; remind the patient of the importance of keeping the appointment and/or communicating any changes.
Management of patient care: Collects appropriate specimens for testing and instructs patients on specimen collection. Completes lab orders in EMR for all tests requested and collected; Prepare and process specimens that are sent out to reference laboratories when necessary; performs patient testing and reporting as described in the Laboratory Manual. Performs routine tests with accuracy and precision under minimal/no supervision. Follows established SOP when transcribing in-house lab results electronically; tracts, reconcile and reviews lab reports daily or as needed: follows policies in place for priority and panic value reporting.
Management of patient information: Delivers panic lab results to ordering or assigned provider with log. Performs quality control measures to validate test results and monitor QC data and participate in an external proficiency testing program. Will keep and maintain all laboratory records and controls on file for 2 years. Organize and upkeep QC records for monthly review. Adheres to all HIPAA regulations in and outside of the Clinic; Communicates patient information as requested to enhance patient services.
Team communication: Participates in department huddles. Approaches patient care as a team involving clinical
and non-clinical staff (eg. Physicians, mid-levels, educators, appointments staff) to achieve patient care objectives. Inform
Supervisor of supplies needed and /or orders supplies as needed.
Demonstration of safer and professional conduct: Calibrates instruments where applicable, maintains instruments following manufacturer recommendations/ troubleshooting procedures. Keeps work area clean and disinfected daily. Records temperature reading daily for control devices; participates in continuing education and attends required meetings. Submits require credential documents in a timely manner (license, certification, etc.). Maintain a friendly and safe environment for self and others. Will refrain from texting and speaking on cell phone while on duty. Attends work on a regular and predictable schedule in accordance with clinic leave policy. Refrain from informal communication with patients and others. Responsible for our own safety as well as the safety of others. Utilizes PPE and maintains safety measures; follows guidelines in effect.
POSITION DIRECTLY SUPERVISED: None
KNOWLEDGE, SKILLS, AND ABILITIES: (use of equipment, job-related knowledge, language, etc.)
Knowledge of PCMH model.
Knowledge of SC policies and procedures.
Knowledge of HIPAA Privacy and Security requirements.
Knowledge of laboratory techniques and procedures.
Knowledge of providing excellent Customer Service skills when interfacing with providers, staff and clients.
Knowledge of computer software (Microsoft Word, Excel, etc.) programs.
I am skilled in the operation and maintenance of laboratory testing instruments/equipment.
Skilled in using EMR system.
Able to read, write and spell accurately.
Able to lift objects greater than 20 lbs.
Able to bend, stretch, stoop, push, pull and lift.
Able to stand and walk for extended periods of time.
Able to operate standard office equipment such as a computer, monitor, fax machine, copier and telephone.
Able to record, prepare and communicate appropriate reports.
Able to determine work priorities.
Able to multi-task; work cooperatively with others.
Able to use supply ordering system
Ability to maintain an effective and professional working relationship with the public and co-workers.
Ability to work with people from diverse cultures.
Ability to maintain a positive work environment.
Ability to work in a fast-paced environment.
Ability to maintain a flexible work schedule.
Ability to maintain client and office confidentiality.
Ability to communicate in both English and Spanish.
Ability to provide transportation to other work sites.
Ability to use the time clock system.
Ability to fully comply with the enhanced infection control requirements of the clinic.
SPECIAL INSTRUCTIONS: Due to the nature of SCF Services, it may be necessary for employees to work extended hours or other variations of the usual shift to ensure adequate care of patients and to maintain service to the community. SPECIAL INSTRUCTIONS: This position requires travel. Employees must provide transportation. If an employee operates a personal motor vehicle in the performance of their official duties, the employee must possess a current valid Texas driver’s license for the appropriate type of vehicle and Texas Liability insurance. This position requires that an employee’s driving record be verified with law enforcement to ensure compliance with SC’s driving policy. This position requires rotating coverage for weekend clinics. This position requires basic communication in both English and Spanish.
