Top 306 Support & client services managers Jobs in West, Tx

Customer Support Manager
AxisCare —Waco, TX
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
- Dental insurance
- Vision insurance
Quick Apply
Administrative Assistant
Siddons-Martin Emergency Group —Hillsboro, TX
- Full-time
- Microsoft Outlook
- Inventory management
- Office
- Paid training
- Paid parental leave
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Coordinator I Timekeeping - Haskell, TX Primoirs Energy Services, 43428 Google Triad
Primoris Energy Services Corp —Hubbard, TX
- Full-time
- Oracle
- High school diploma or GED
- Business Administration
- Employee stock purchase plan
- Disability insurance
Quick Apply
5d
Case Manager/Outreach Intake Specialist
FAMILY ENDEAVORS INC —Waco, TX
- $52,000 - $55,000 a year
- Weekends as needed
- LMFT
- Up to 50% travel
- Mid-level
11d
Public Housing Assistant Manager-Kate Ross PT - Apartment Assistant Mgr (Yardi Voyager software pref
Waco Housing Authority & Affiliates —Waco, TX
- $16 an hour
- Part-time
- Background check
- Basic math
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Family Service Counselor (Sales)
Park Lawn Corporation —Robinson, TX
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
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Manager I, IDD Compliance Manager, IDD, Pos. #580, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $66,810.52 a year
- Full-time
- Spanish
- Clean driving record
- English
- Mileage reimbursement
- Loan repayment program
Entry Level Sales Representative
Clearwater Financial Services —Waco, TX
- $55,600 - $77,450 a year
- Full-time
- Sales
- Driver's License
- Communication skills
- Flexible schedule
Quick Apply
Mental Health Therapist (Texas)
SonderMind —Texas
- $70 - $92 an hour
- Choose your own hours
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Flexible schedule
Quick Apply
Case Manager II, Jail COC, MHA, Pos. #561, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Spanish
- Nursing
- Clean driving record
- Mileage reimbursement
- Loan repayment program
12d
Dealer Lot Services Specialist
AutoCartel Texas LLC —Waco, TX
- $15 - $35 an hour
- Part-time
- Clean driving record
- Dealership
- Customer service
- Profit sharing
- Paid training
Quick Apply
Case Manager II, Coordinated Specialty Care, MHA, Pos. #504, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Clean driving record
- Computer literacy
- Mid-level
- Mileage reimbursement
- Loan repayment program
11d
General Regional Business Development Manager - South
Florim USA —Texas
- $90,000 - $120,000 a year
- Full-time
- Background check
- Marketing
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
7d
Territory Sales Manager
The N2 Company —Waco, TX
- Hybrid work
- Mid-level
- High school diploma or GED
- Flexible schedule
Quick Apply
Electrical Project Manager
Thalle Construction Company —Texas
- Construction site
- 8 years
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Data Center Logistics Manager
Salute Inc. —Hubbard, TX
- $65,000 - $75,000 a year
- Overtime
- Background check
- Pass drug screening
- Forklift
- Health savings account
- AD&D insurance
Quick Apply
Coordinator II Timekeeper | Hubbard, Texas |Primoris Energy Services
Primoris Energy Services Corp —Hubbard, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Employee stock purchase plan
- Disability insurance
Quick Apply
HR Coordinator - Nexus (Hubbard, TX) - Primoris Energy Services
Primoris Energy Services Corp —Hubbard, TX
- Weekends as needed
- Background check
- Spanish
- Construction site
- Employee stock purchase plan
- Paid holidays
Quick Apply
12d
Career Navigator
SERCO OF TEXAS - HEART OF TEXAS —Waco, TX
- Overtime
- Spanish
- Ability to walk for extended periods
- Computer literacy
Coordinator II Project Support - PM - APEX - Primoris Energy Services
Primoris Energy Services Corp —Hubbard, TX
- Extended hours
- Microsoft Outlook
- Construction site
- Mid-level
- Employee stock purchase plan
- Paid holidays
Quick Apply

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Customer Support Manager

AxisCare -
Waco, TX

Quick Apply

Job Details

Full-time

Benefits

Dental insurance
Vision insurance
401(k) matching

Qualifications

Knowledge management
Managing technical support teams
Managing teams in a customer support role
Team leadership
Workflow management (operations management method)
Coaching
Customer satisfaction tracking
Workplace dispute resolution
Metrics Reporting
Managing clients in a customer support role
Team development
Leading team collaboration initiatives
Customer service knowledge base
Management reporting
Managing projects
CRM system proficiency
Process improvement planning
Root cause analysis
Customer satisfaction improvement
Cross-functional communication
Ticketing system technical support

Full Job Description

Job Description – Customer Support Manager

Reports To: Director of Customer Support

Department: Customer Support

Location: Optional Remote / In-Office Preferred (Company Headquarters, Waco, TX)

Role Type: Full-Time

Summary

The Customer Support Manager works in tandem with the Director of Customer Support to ensure that our customers receive exceptional support and service. This role involves directly managing a team of Customer Support Specialists while partnering with other Customer Support Managers, Support Enablement & Operations, Product, and Engineering teams to drive continuous improvement across the Customer Support organization.

The Customer Support Manager is responsible for leading a high-performing support team that delivers exceptional customer experiences while consistently achieving departmental goals related to quality, productivity, customer satisfaction, and operational excellence. In addition to team leadership and performance management, this role is expected to identify opportunities to improve support processes, leverage automation and artificial intelligence, enhance self-service resources, and implement scalable solutions that improve customer outcomes and team efficiency.

The ideal candidate possesses strong leadership abilities, experience within a SaaS environment, a passion for developing people, and a proven ability to balance customer experience, operational efficiency, and continuous improvement in a fast-paced, high-growth organization.

Key Responsibilities

Team Leadership & Development

Directly manage a team of 8–10 Customer Support Specialists

Conduct regular 1:1s, coaching sessions, and performance reviews

Foster a culture of accountability, growth, and high performance

Support onboarding and development of new hires

Performance Management

Own team performance across KPIs (CSAT, online time, ticket volume, QA scores, etc.)

Monitor performance trends and address gaps proactively

Develop and execute performance improvement plans when needed

Ensure consistent execution of quality and service standards

Daily Operations & Execution

Oversee day-to-day support operations (tickets, phones, email)

Monitor queue health and ensure timely responses and resolutions

Step in during high-volume or complex situations as needed

Reinforce adherence to established processes and workflows

Escalation Management

Handle complex customer escalations within the team

Ensure timely resolution and strong customer outcomes

Communicate clearly with customers and internal stakeholders

Hiring & Talent Development

Participate in interviewing and hiring decisions

Support onboarding and ramp-up of new team members

Identify and develop high-potential employees for future growth

Collaboration with Enablement & Operations

Partner with Support Enablement & Operations Manager to:

Execute training programs and product updates

Reinforce QA frameworks and coaching standards

Provide feedback on tools, workflows, and documentation

Surface gaps or challenges in execution

Continuous Improvement

Identify trends in team performance, customer issues, and workflows

Provide feedback and recommendations to improve processes and efficiency

Support implementation of new tools, workflows, or initiatives

Minimum Qualifications

Bachelor's degree in Business Administration, Management, Communications, or a related field; equivalent experience may be considered in lieu of a degree.
3+ years of leadership experience within Customer Support, Customer Success, Technical Support, or a related customer-facing function.
Preferred experience within a SaaS environment; experience supporting healthcare, home care, or other highly regulated industries is a plus.
Demonstrated ability to lead, develop, and motivate high-performing customer support teams.
Proven ability to analyze support operations and identify opportunities to improve customer experience, employee effectiveness, and operational efficiency.
Experience leveraging automation, artificial intelligence, self-service resources, workflow optimization, or other scalable solutions to improve support performance and reduce customer effort.
Strong understanding of customer support metrics and KPIs, including CSAT, response times, productivity, quality assurance, and operational performance.
Experience utilizing customer support platforms, CRM systems, knowledge management tools, and reporting platforms (Zendesk experience preferred).
Strong communication, coaching, conflict resolution, and interpersonal skills.
Demonstrated ability to manage multiple priorities while maintaining a high level of organization, professionalism, and attention to detail.
Strong analytical and problem-solving skills, including the ability to identify root causes and implement sustainable solutions.
Experience participating in or leading cross-functional initiatives, projects, process improvements, or technology implementations.

Preferred Qualifications

Experience in high-volume support environments
Exposure to Quality Review/Assurance programs, training, or process improvement initiatives
Demonstrated ability to improve team performance over time

Core Competencies

Coaching & Team Development
Accountability & Execution
Customer-Centric Thinking
Problem Solving
Communication & Collaboration

Growth Opportunity

This role offers a clear path for advancement into Senior Customer Support Manager and Assistant Director of Customer Support roles based on performance, leadership impact, and contributions to process and operational improvements.

Working Conditions

Manual dexterity required to use desktop computer and peripherals
Utilization of phone and email to perform job functions

Compensation and Benefits

Competitive salary and comprehensive benefits package.
Opportunities for professional growth and career development.
Flexible work arrangements, including remote work options.
Health, dental, and vision insurance.
401(k) plan with company matching.
Company will provide laptop and other needed computer equipment.

About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2013 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment. We are an Equal Opportunity Employer and comply with ADA regulations as applicable.

Quick Apply

Refine Your Search

support & client services managers jobs in west, tx

Customer Support Manager

Administrative Assistant

Coordinator I Timekeeping - Haskell, TX Primoirs Energy Services, 43428 Google Triad

Case Manager/Outreach Intake Specialist

Public Housing Assistant Manager-Kate Ross PT - Apartment Assistant Mgr (Yardi Voyager software pref

Family Service Counselor (Sales)

Manager I, IDD Compliance Manager, IDD, Pos. #580, Corpus Christi, TX

Entry Level Sales Representative

Mental Health Therapist (Texas)

Case Manager II, Jail COC, MHA, Pos. #561, Corpus Christi, TX

Dealer Lot Services Specialist

Case Manager II, Coordinated Specialty Care, MHA, Pos. #504, Corpus Christi, TX

General Regional Business Development Manager - South

Territory Sales Manager

Electrical Project Manager

Data Center Logistics Manager

Coordinator II Timekeeper | Hubbard, Texas |Primoris Energy Services

HR Coordinator - Nexus (Hubbard, TX) - Primoris Energy Services

Career Navigator

Coordinator II Project Support - PM - APEX - Primoris Energy Services

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