Top 59 Director of operations Jobs in West Allis, Wi

Senior Director Advanced Markets Operations
Northwestern Mutual —Milwaukee, WI
- $144,000 - $248,400 a year
- Full-time
- Writing skills
- Bachelor's degree
- Recruiting
- Flexible schedule
Director of Plant Operations
Palermo Villa, Inc. —Milwaukee, WI
- Weekends as needed
- Engineering
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director Business Operations
Advocate Aurora Health —West Allis, WI
- $54.90 - $82.35 an hour
- Full-time
- English
- Team management
- Business Administration
6d
regional director operations-Milwaukee, WI.
Starbucks —Milwaukee, WI
- $129,400 - $215,900 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
12d
Director of Operations- Oak Creek, WI
Fresh & Ready Foods —Oak Creek, WI
- $130,000 - $160,000 a year
- Full-time
- Background check
- Customer service
- 5 years
- Commuter assistance
- Disability insurance
Quick Apply
Director of Operations
Molded Rubber & Plastic Corpor —Butler, WI
- $180,000 - $200,000 a year
- Full-time
- Bachelor of Science
- Analysis skills
- Bachelor's degree
6d
Associate Director, Product Operations
Johnson Controls —Glendale, WI
- $141,000 - $237,000 a year
- Full-time
- 11+ years
- Product management
- HVAC
- Paid holidays
- Health insurance
Senior Director of Operations
DERSE INC —Milwaukee, WI
- Marketing
- Bachelor's degree
- Team management
Quick Apply
5d
Director, Print & Mail Operations
Sun Life —Milwaukee, WI
- $122,700 - $184,100 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Fair chance
- AD&D insurance
- Disability insurance
4d
Director of Plant Operations
Server Products Inc —Richfield, WI
- $140,000 - $175,000 a year
- Full-time
- Engineering
- Master's degree
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director of Faculty Practice Operations, Dental
Marquette University —Milwaukee, WI
- Full-time
- 3 years
- University
- Bachelor's degree
- 403(b) matching
- Health insurance
5d
Operations Director
Schawk USA LLC —Waukesha, WI
- $115,000 - $125,000 a year
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Health savings account
- Disability insurance
Quick Apply
Director of Manufacturing Operations - Expat (Asia or Mexico)
Milwaukee Electric Tool Corporation —Milwaukee, WI
- Full-time
- 7 years
- Assembly
- Product management
Director of Operations Engineering- Hybrid
Traffic and Parking Control Co —Brown Deer, WI
- $150,000 - $180,000 a year
- Full-time
- ERP systems
- 3 years
- Master's degree
- Paid parental leave
- Paid holidays
Quick Apply
4d
Director, Store Operations and Experience - Merchandise Presentation (Hybrid)
KOHLS —Menomonee Falls, WI
- Microsoft Excel
- 5 years
- Merchandising
RN- Director of Assisted Living
Illuminus —Milwaukee, WI
- Full-time
- RN License
- Recruiting
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
11d
Director of Nursing
The Waters —Pewaukee, WI
- $102,000 - $105,000 a year
- Full-time
- Nursing
- RN License
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Director of Nursing Services-Skilled Nursing
St. Camillus —Milwaukee, WI
- From $100,000 a year
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Health savings account
- Disability insurance
Quick Apply
5d
Assistant Director of Housekeeping
Pfister Hotel —Milwaukee, WI
- $60,000 - $68,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
11d
Director of Food Services
JEWISH HOME AND CARE CENTER INC —Milwaukee, WI
- Customer service
- Bachelor's degree
- Contracts
Quick Apply
11d

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Senior Director Advanced Markets Operations

Northwestern Mutual -
Milwaukee, WI

Apply Now

Job Details

Full-time
$144,000 - $248,400 a year

Benefits

Flexible schedule

Qualifications

Investment
Customer communication
Strategic goal setting
Series 6
Financial services customer support
Writing skills
Team development
Bachelor's degree
Team training
Data interpretation
FINRA License
Customer support
Operational excellence initiatives
Process improvement planning
Business operations
Lean management
Call center management
Senior leadership

Full Job Description

Primary Duties & Responsibilities:

Develop, implement and monitor a three to five-year contact center strategy across the Advanced Markets contact centers to ensure that financial representatives and policyowners maintain a favorable view of Northwestern Mutual's brand and reputation.
Create a culture of high quality and continuous improvement through the process of assessment, evaluation, insight, action, implementation and measurement.
Develop comprehensive strategies and direct resources to achieve Department and Company field and client experience objectives through integrated client service interactions (billing collection, beneficiary title, client data maintenance, etc.). Develop, maintain and improve effective communications with customers regarding all aspects of service.
Develop, implement and monitor service recovery and concierge services across customer operations.
Direct, develop and provide guidance to Assistant Directors and Managers in all operational matters, including those relating to service delivery, talent management, budgeting and staffing for integrated client services.
Direct the delivery of contact center support services and works with business process owners to resolve service levels gaps.
Leverage relationships across departments to ensure that customer service representatives are knowledgeable about all relevant products and product changes. Drive implementation of best practices for hiring, training and retention across all of the contact centers.
Participate in company-wide projects and analyze impact of process and/or system changes cross-functionally.
Accountable for maintaining peer and industry relationships and education on current and future state contact center best practices and incorporating innovation and industry best practices into the strategic direction of the company's contact centers.

Qualifications:

Bachelor's degree business or related field.
Minimum of ten years of progressively responsible level experience including expertise in operations and/or the designated investment products (if applicable) that the position supports.
Comprehensive understanding of customer service environments, large scale contact center operations, and contact center technologies.
Solid understanding of the insurance business, including field relations, servicing functions, billing and collections and client data maintenance.
Strong negotiation skills and ability to think creatively to find solutions that deliver and' vs or'.
Demonstrated superior written and verbal communication skills with ability to build rapport and gain acceptance at all levels.
Demonstrated ability to independently analyze and solve complex business problems.
Strong skills and desire to develop direct reports and others.
Demonstrated knowledge in process improvement, Lean, Continuous Learning and Improvement, or similar methodologies.
Requires Series 6 and 26.

Skills You Have

Escalation ManagementAddresses and resolves incidents where customer wants to communicate with leadership or higher authorities regarding their problems. Empathizes, understands, and interacts with the customer to mitigate their issues using domain expertise and adaptive communication techniques.
PrioritizationAssesses and accurately assigns priority levels to different tasks based on importance, urgency, and alignment to business and strategic goals.
Strategic Vision & PlanningDevelops, defines, and executes strategic vision for the team and business function they manage with an understanding of the enterprise’s goals as a people manager; defines business planning, strategy formulation, and management engine to support strategic vision.
Talent Development & PlanningDevelops direct reports’ skills based on organizational objectives, evaluates skill gaps, and manages succession planning to develop more capable direct reports, diverse, strong teams and better organizational performance in an equitable and inclusive manner.
Change AdaptabilityBecomes adaptable in response to continual changes; shows an openness to new ways of working, new methods, work-in-progress improvements and changes and seamlessly navigates the changing business environment and adjusts behavior as appropriate to the situation.
Business InfluenceCollaborates, communicates and influences direct reports, stakeholders, and other business functions based on understanding of the marketplace, organizational needs, and the client as a people manager.
Analytical ThinkingOrganizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes.

This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 26 - FINRA, Series 6 - FINRA

Compensation Range:

Pay Range - Start:

$144,000.00

Pay Range - End:

$216,000.00

Geographic Specific Pay Structure:

Structure 110:

$158,400.00 USD - $237,600.00 USD

Structure 115:

$165,600.00 USD - $248,400.00 USD

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Skills

Compliance (NM) - Advanced, Escalation Management (NM) - Advanced, Strategic Vision & Planning (NM) - Expert, Policy & Procedure (NM) - Expert, Customer Support (NM) - Advanced, Insurance Products (NM) - Expert, Tax Awareness (NM) - Advanced, Prioritization (NM) - Expert, Field Relations (NM) - Expert, Change Adaptability (NM) - Expert, Analytical Thinking (NM) - Expert, Client Advocacy (NM) - Expert, Data Security (NM) - Advanced, Customer Service Mindset (NM) - Expert, Accountability (NM) - Expert, Talent Development & Planning (NM) - Expert, Attention to Detail (NM) - Expert, Root Cause Analysis & Decision Quality (NM) - Expert, Adaptive Communication (NM) - Expert, Business Influence (NM) - Expert, Quality Acumen (NM) - Expert, Policy Inquiries & Complaints Management (NM) - Expert, Teamwork (NM) - Expert

FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

Flexible work schedules
Concierge service
Comprehensive benefits
Employee resource groups

Apply Now

Refine Your Search

director of operations jobs in west allis, wi

Senior Director Advanced Markets Operations

Director of Plant Operations

Director Business Operations

regional director operations-Milwaukee, WI.

Director of Operations- Oak Creek, WI

Director of Operations

Associate Director, Product Operations

Senior Director of Operations

Director, Print & Mail Operations

Director of Plant Operations

Director of Faculty Practice Operations, Dental

Operations Director

Director of Manufacturing Operations - Expat (Asia or Mexico)

Director of Operations Engineering- Hybrid

Director, Store Operations and Experience - Merchandise Presentation (Hybrid)

RN- Director of Assisted Living

Director of Nursing

Director of Nursing Services-Skilled Nursing

Assistant Director of Housekeeping

Director of Food Services

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