Top 100 First line managers Jobs in West Bend, Wi

Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Office
- Supervising experience
- Health savings account
- Disability insurance
Downstream Marketing Manager
Brewer Company —Menomonee Falls, WI
- $85,000 - $100,000 a year
- Full-time
- Marketing
- 5 years
- Bachelor of Science
- Disability insurance
- Health insurance
Systems Analyst/Developer
Accurate Fabrication —Hartford, WI
- From $70,000 a year
- Full-time
- Azure
- Computer Science
- Inventory management
- Health savings account
- Health insurance
Quick Apply
Retail Relationship Banker
BMO Financial Group —West Bend, WI
- $41,714 - $65,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
General Manager
Hilton Garden Inn Milwaukee Northwest Conference Center —Milwaukee, WI
- $115,000 - $125,000 a year
- Full-time
- Hotel
- Driver's License
- Bachelor's degree
- Paid holidays
- 401(k)
Quick Apply
1d
Bank Manager
BMO Financial Group —Germantown, WI
- $51,800 - $95,900 a year
- Part-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
14d
Restaurant Manager
Texas Roadhouse —West Bend, WI
- Full-time
- Sales
- Mid-level
- Team management
- Profit sharing
- Paid parental leave
Kitchen Manager
Texas Roadhouse —West Bend, WI
- Full-time
- Mid-level
- Restaurant
- Kitchen
- Profit sharing
- Paid parental leave
Product Specialist
West Bend Insurance Company —West Bend, WI
- $77,204 - $96,505 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
- Health savings account
- Disability insurance
Shift Manager - West Bend (Paradise)
Cousins Subs Inc —West Bend, WI
- Mid-level
- Quick service & fast food restaurant
- Leadership
Quick Apply
HR Admin
Golden Pet Brands —Richfield, WI
- $16 - $19 an hour
- Background check
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Manager on Duty
Piggly Wiggly —Port Washington, WI
- Overtime
- 18 years or older
- Mid-level
- Data entry
Quick Apply
8d
Front Desk Team Member - Evenings
Wisconsin Athletic Club LLC —Menomonee Falls, WI
- Evening shift
- Entry level
Quick Apply
6d
Front Desk Team Member - Midday Shift, Non-seasonal
Wisconsin Athletic Club LLC —Hartland, WI
- Entry level
Quick Apply
Production Manager
MGS Mfg. Group, Inc —Richfield, WI
- Full-time
- Bachelor's degree
- Mentoring
- Recruiting
- Disability insurance
- Health insurance
Quick Apply
Guest Service Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Milwaukee, WI
- $13 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Sales Territory Manager - Upper Midwest
Yamato Corporation —Grafton, WI
- Full-time
- Driver's License
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Shift Manager - Kewaskum
Cousins Subs Inc —Kewaskum, WI
- Mid-level
- Quick service & fast food restaurant
- Leadership
Quick Apply
Customer Service Representative
BRADY WORLDWIDE INC —Milwaukee, WI
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
9h
Account Manager - Personal Lines (Hartford, WI)
Robertson Ryan Insurance —Hartford, WI
- Mid-level
- Office
- Communication skills
Quick Apply

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first line managers jobs near west bend, wi

Customer Care Supervisor - Commercial Lines

West Bend Insurance Company -
West Bend, WI

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Job Details

Full-time
$96,842 - $121,053 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Prescription drug insurance
Pet insurance

Qualifications

Vendor relationship building
Customer communication

Full Job Description

Company Overview:

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary:

This role leads and optimizes Customer Care operations by overseeing staffing, workflows, performance management, and quality assurance to deliver strong service, retention, and growth results. The position ensures underwriting compliance, mitigates risk exposure, and drives team success through coaching, escalation management, and partnership with agencies and vendors. Additionally, the role supports sales and marketing efforts, agency engagement, and key business initiatives to enhance customer experience and operational effectiveness.

Work Location:

This position offers a hybrid work schedule(3 days in office/2 days at home) and will be working out of the West Bend or Madison, WI office.

The internal deadline to apply is 6/12/26. External applications will be accepted on a rolling basis while the position remains open.

Responsibilities & Qualifications:

Key Responsibilities

Manage personnel actions such as selection, hiring, training, salary and bonus adjustments, performance appraisals, and promotions.
Plan and monitor service workflows of assigned area(s).
Ensure processes and procedures mitigate E&O exposure and ensure staff operate within their underwriting authority.
Plan and monitor workload and staffing levels to meet service-level agreements and sales goals.
Monitor Customer Care retention, book value, and growth.
Audit Customer Care interactions and complete file reviews to ensure quality customer service.
Provide coaching to staff to achieve sales and quality assurance goals.
Handle escalated issues.
Maintain strong relationships with third-party vendors and agency partners to ensure quality service.
Handle complaints and monitor customer feedback.
Perform marketing activities for Customer Care in conjunction with regional sales managers.
Conduct agency meetings and manage new agency enrollments.
Monitor agency sales goals that impact Customer Care revenue.
Support companywide initiatives and change management for current and future products and services.

Preferred Experience and Skills

5+ years of P&C insurance experience with an emphasis in underwriting
5+ years contact center experience
1 year of customer service supervisory experience
Problem solving skills
Leadership skills with the ability to coach, mentor and develop others in service
Knowledge of personal computers, including agency management system software and telephone equipment and software
Communication and rapport building skills

Preferred Education and Training

Bachelor’s degree in Business, Insurance or related field
Agents license (required)
Completion of CIC and/or CPCU designation
Associate in Underwriting designation

Salary Statement:

The salary range for this position is $96,842-$121,053.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits:

West Bend offers a comprehensive benefit plan including but not limited to:

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO:

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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Refine Your Search

first line managers jobs in west bend, wi

Customer Care Supervisor - Commercial Lines

Downstream Marketing Manager

Systems Analyst/Developer

Retail Relationship Banker

General Manager

Bank Manager

Restaurant Manager

Kitchen Manager

Product Specialist

Shift Manager - West Bend (Paradise)

HR Admin

Manager on Duty

Front Desk Team Member - Evenings

Front Desk Team Member - Midday Shift, Non-seasonal

Production Manager

Guest Service Representative (Front Desk Agent) - WoodSpring Suites

Sales Territory Manager - Upper Midwest

Shift Manager - Kewaskum

Customer Service Representative

Account Manager - Personal Lines (Hartford, WI)

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