Top 112 Quality assurance managers Jobs in West Bend, Wi

Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
- Health savings account
- Disability insurance
Case Manager
Community Care, Inc. —West Bend, WI
- Full-time
- Mid-level
- 3 years
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
4d
Quality Assurance Manager
Home Helpers —Mequon, WI
- From $75,000 a year
- Full-time
- Background check
- Nursing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Service Supervisor
Graymont —West Bend, WI
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Microsoft Office
10d
Director of Nursing
The Waters —Pewaukee, WI
- $102,000 - $105,000 a year
- Full-time
- Nursing
- RN License
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Day Services Program Manager
Prime Horizon —Port Washington, WI
- $50,000 - $65,000 a year
- Full-time
- Background check
- CPR Certification
- Clean driving record
- Paid time off
Quick Apply
Production Operator - Waldo
Anchor Ingredients Co LLC —Waldo, WI
- $18.50 - $19.50 an hour
- Extended hours
- Office
- High school diploma or GED
- Driver's License
Quick Apply
Branch Manager
Trescal Inc. —Milwaukee, WI
- Mid-level
- Communication skills
- AD&D insurance
- Disability insurance
Quick Apply
Plastics Process Technician - Nights
Silgan Specialty Packaging —Mequon, WI
- $25.37 - $38.52 an hour
- 12 hour shift
- High school diploma or GED
- In-person
- Entry level
- Health savings account
- Health insurance
Quick Apply
11d
Quality Manager
Pregis LLC —Sussex, WI
- Full-time
- Engineering
- 3 years
- Travel
Quick Apply
2d
Assistant Production Manager
ALPLA INC —West Bend, WI
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
10d
Quality Assurance Manager
Sartori Company —Plymouth, WI
- On call
- Microsoft Outlook
- 5 years
- Office
Quick Apply
3d
GIS Specialist
Geo-Logic Associates —West Bend, WI
- Online Application
- Clean driving record
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Warehouse & Shipping Operations Manager
Charter Manufacturing Co., Inc. —Saukville, WI
- Full-time
- Oracle
- 5 years
- Bachelor's degree
- Profit sharing
- Disability insurance
Quick Apply
Quality Control Specialist
Rytec Corporation —Hartford, WI
- Monday to Friday
- Schematics
- Basic math
- Mid-level
- Profit sharing
- Paid parental leave
IT Program Manager - Cyber Compliance
Eaton —Menomonee Falls, WI
- $130,000 - $190,000 a year
- Hybrid work
- Background check
- Office
- Bachelor's degree
- Retirement plan
Quality Manager
Columbus McKinnon Corporation —Menomonee Falls, WI
- Full-time
- 5 years
- Research
- Bachelor's degree
Quick Apply
10d
Quality Engineer III
Alto-Shaam —Menomonee Falls, WI
- Full-time
- Office
- Senior level
- Commercial
- Paid holidays
- Tuition reimbursement
Quick Apply
Quality Inspector
Trigo ADR Americas —Menomonee Falls, WI
- $24 an hour
- Urgently hiring
- English
- High school diploma or GED
- Assembly
Sr. Brand Manager - Video Production
Milwaukee Electric Tool Corporation —Menomonee Falls, WI
- Full-time
- Construction site
- Marketing
- 5 years
- Health insurance
- Dental insurance
4d

I want to receive the latest job alert for quality assurance managers in west bend, wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality assurance managers jobs near west bend, wi

Customer Care Supervisor - Commercial Lines

West Bend Insurance Company -
West Bend, WI

Apply Now

Job Details

Full-time
$96,842 - $121,053 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Prescription drug insurance
Pet insurance

Qualifications

Vendor relationship building
Customer communication

Full Job Description

Company Overview:

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary:

This role leads and optimizes Customer Care operations by overseeing staffing, workflows, performance management, and quality assurance to deliver strong service, retention, and growth results. The position ensures underwriting compliance, mitigates risk exposure, and drives team success through coaching, escalation management, and partnership with agencies and vendors. Additionally, the role supports sales and marketing efforts, agency engagement, and key business initiatives to enhance customer experience and operational effectiveness.

Work Location:

This position offers a hybrid work schedule(3 days in office/2 days at home) and will be working out of the West Bend or Madison, WI office.

Responsibilities & Qualifications:

Key Responsibilities

Manage personnel actions such as selection, hiring, training, salary and bonus adjustments, performance appraisals, and promotions.
Plan and monitor service workflows of assigned area(s).
Ensure processes and procedures mitigate E&O exposure and ensure staff operate within their underwriting authority.
Plan and monitor workload and staffing levels to meet service-level agreements and sales goals.
Monitor Customer Care retention, book value, and growth.
Audit Customer Care interactions and complete file reviews to ensure quality customer service.
Provide coaching to staff to achieve sales and quality assurance goals.
Handle escalated issues.
Maintain strong relationships with third-party vendors and agency partners to ensure quality service.
Handle complaints and monitor customer feedback.
Perform marketing activities for Customer Care in conjunction with regional sales managers.
Conduct agency meetings and manage new agency enrollments.
Monitor agency sales goals that impact Customer Care revenue.
Support companywide initiatives and change management for current and future products and services.

Preferred Experience and Skills

5+ years of P&C insurance experience with an emphasis in underwriting
5+ years contact center experience
1 year of customer service supervisory experience
Problem solving skills
Leadership skills with the ability to coach, mentor and develop others in service
Knowledge of personal computers, including agency management system software and telephone equipment and software
Communication and rapport building skills

Preferred Education and Training

Bachelor’s degree in Business, Insurance or related field
Agents license (required within first few weeks of employment)
Completion of CIC and/or CPCU designation
Associate in Underwriting designation

Salary Statement:

The salary range for this position is $96,842-$121,053.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits:

West Bend offers a comprehensive benefit plan including but not limited to:

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO:

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

#LI-LB1

INDSP

Apply Now

Refine Your Search

quality assurance managers jobs in west bend, wi

Customer Care Supervisor - Commercial Lines

Case Manager

Quality Assurance Manager

Customer Service Supervisor

Director of Nursing

Day Services Program Manager

Production Operator - Waldo

Branch Manager

Plastics Process Technician - Nights

Quality Manager

Assistant Production Manager

Quality Assurance Manager

GIS Specialist

Warehouse & Shipping Operations Manager

Quality Control Specialist

IT Program Manager - Cyber Compliance

Quality Manager

Quality Engineer III

Quality Inspector

Sr. Brand Manager - Video Production

I want to receive the latest job alert for quality assurance managers in west bend, wi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected