Top 753 Member services representative Jobs in West Boylston Ma

Customer Service Manager
E-ZPass MA/TransCore —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5h
Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hr
Fallon Health —Worcester, MA
- $22 an hour
- Call employer
- Hybrid work
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Paid time off
Ambulatory Services Representative, Per Diem
UMass Memorial Health —Leominster, MA
- $16.54 - $29.76 an hour
- 8 hour shift
- Urgent Care
- 3 years
- High school diploma or GED
Patient Service Representative
Optum —Worcester, MA
- $16.00 - $27.69 an hour
- Urgently hiring
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
Registration Representative ED Clinton - Evenings, 32-Hours
UMass Memorial Health —Clinton, MA
- $15 - $27 an hour
- 8 hour shift
- HIPAA
- High school diploma or GED
- Computer skills
- On-the-job training
Member Services Representative
St. Mary's Credit Union —Northborough, MA
- $19 - $24 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Basic math
Quick Apply
Member Relationship Representative II (onsite in Holden, MA)
All One Credit Union —Holden, MA
- $21.57 - $32.35 an hour
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- 401(k) matching
Patient Service Representative - TPR Float Pool
Saint Vincent Physician Services, Inc —Worcester, MA
- Full-time
- Float pool
- High school diploma or GED
- Entry level
- Health savings account
- Health insurance
6d
Marlborough ED Registration Representative 21 Hours Evenings
UMass Memorial Health —Marlborough, MA
- $17.69 - $28.01 an hour
- 8 hour shift
- HIPAA
- High school diploma or GED
- Computer skills
- On-the-job training
Patient Care Representative
42 North Dental —Worcester, MA
- Dental office
- HIPAA
- Entry level
Quick Apply
5d
Ambulatory Service Representative, Surgical Vascular Lab, 40 Hours, Days
UMass Memorial Health —Worcester, MA
- $20.94 - $29.27 an hour
- 8 hour shift
- Surgery
- Urgent Care
- 3 years
5d
Member Services Representative
Crunch Fitness - Fitchburg —Fitchburg, MA
- $15 - $20 an hour
- Part-time
- Computer literacy
- Writing skills
- English
- Opportunities for advancement
Quick Apply
Member Relationship Representative III (onsite in Worcester, MA)
All One Credit Union —Worcester, MA
- $24.02 - $36.03 an hour
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- 401(k) matching
4d
Service Appointment Coordinator
Harr Motor Group —Worcester, MA
- $20 - $35 an hour
- Full-time
- Dealership
- Communication skills
- Entry level
- Paid training
- Paid time off
Quick Apply
Marlborough ED Registration Representative 32 Hours Evenings
UMass Memorial Health —Marlborough, MA
- $15.81 - $28.45 an hour
- 8 hour shift
- Surgery
- Computer literacy
- Writing skills
Customer Service Representative
TransCore, LP —Auburn, MA
- $16.50 - $20.00 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
Quick Apply
Senior Administrative Coordinator
Worcester Polytechnic Institute —Worcester, MA
- $71,800 - $75,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
Benefits Specialist
Reliable Respiratory —Shrewsbury, MA
- $25 an hour
- Full-time
- Hybrid work
- 18 years or older
- Computer literacy
- Mid-level
- Work from home
Quick Apply
14d
Sales and Service Representative
AAA Northeast —Worcester, MA
- $20.75 - $23.50 an hour
- Full-time
- Background check
- Mid-level
- Office
Quick Apply
Branch Member Service Representative II
WORKERS FEDERAL CREDIT UNION —Leominster, MA
- $21.88 - $27.35 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply

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Customer Service Manager

E-ZPass MA/TransCore -
Auburn, MA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
5 hours ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
SQL
Supervising experience
Data management
Productivity software
Query management
Associate's degree

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.

Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
Support MassDOT’s Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena’s and detailed customer account history
Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
In conjunction with the Customer Care Supervisor’s, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
Periodically travel to WIC’s to maintain effective relationships and communication with team members
Act as safety Manager for all locations (including WIC’s) and building security, first contact for alarms and access granted and revoked as needed for all staff
Must remain professional under every circumstance with customers/non-customers

Required Skills:

5 plus years Supervisory experience with hands-on customer service experience
Proven ability to navigate and elaborate integrity system data activity
Advance skills in Microsoft Office products and proficient in running SQL scripts
Must be a team player, self-motivated and success oriented for the entire CSC Program
Bilingual in Spanish a plus

Education:

Minimum of an Associates degree required
Bachelor’s degree preferred

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Dental insurance
Health insurance
Vision insurance

Application Question(s):

What is your desired salary?

Ability to Commute:

Auburn, MA 01501 (Required)

Work Location: In person

Quick Apply

Refine Your Search

member services representative jobs in west boylston ma

Customer Service Manager

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hr

Ambulatory Services Representative, Per Diem

Patient Service Representative

Registration Representative ED Clinton - Evenings, 32-Hours

Member Services Representative

Member Relationship Representative II (onsite in Holden, MA)

Patient Service Representative - TPR Float Pool

Marlborough ED Registration Representative 21 Hours Evenings

Patient Care Representative

Ambulatory Service Representative, Surgical Vascular Lab, 40 Hours, Days

Member Services Representative

Member Relationship Representative III (onsite in Worcester, MA)

Service Appointment Coordinator

Marlborough ED Registration Representative 32 Hours Evenings

Customer Service Representative

Senior Administrative Coordinator

Benefits Specialist

Sales and Service Representative

Branch Member Service Representative II

I want to receive the latest job alert for member services representative in west boylston ma

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