Top 36 Call center Jobs in West Burlington, Ia

Switchboard Operator | PRN | Switchboard
Great River Health —West Burlington, IA
- From $16.50 an hour
- Part-time
- Hospital
- Word processing
- English
Remote Home Health Sales Agent
Slate Professional Resources, Inc. —United States
- $25 an hour
- Full-time
- Remote
- Mid-level
- Home Health
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Dispatcher/Emergency/Antarctica
PAE —United States
- $1,218 a week
- Full-time
- Background check
- Microsoft Outlook
- Heavy lifting
- Health insurance
- 401(k)
9d

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Telehealth Registered Dietitian
Nourish —Iowa
Provide weekly, evidence-based counseling with empathy and strong clinical skills. We track outcomes against individual goals, collaborate closely with care…
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Care Management Processor (Central Time Zone Hours) - REMOTE
Molina Healthcare —Illinois City, IL
Facilitates administrative support including case assignment, member screening and scheduling, correspondence processing, data entry and telephone and clerical…
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Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
5d
Bilingual Customer Service Representative
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
5d

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Switchboard Operator | PRN | Switchboard

Great River Health -
West Burlington, IA

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Job Details

Part-time
From $16.50 an hour

Qualifications

Computer operation
Operator switchboards
Alarm system monitoring procedures
Phone communication
Word processing
Greeting customers
Emergency call-taking protocols
Filing
English
Security system
Radio communication systems
High school diploma or GED
Transcription
Security system monitoring (security system operation)
Telephone systems
Mail processing
Typing
Grammar Experience
Editing
Entry level
Office phone management
Office record organization

Full Job Description

Minimum Hiring Wage:

From $16.50 per hour

Job Details:

Scheduled Hours: Variable

Job Description:

A Brief Overview

The switchboard operator is primarily responsible for communication hospital switchboard and answering service to relay incoming, outgoing, and interoffice calls. Assists in monitoring security monitors and alarms. Operates communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. Answers incoming calls, greets callers, provides information, transfers calls, and/or takes messages as necessary. Route emergency traffic appropriately. Pages individuals to inform them of telephone calls using paging equipment. Performs clerical duties as needed. Monitors alarm systems and contacts security staff members when necessary.

What you will do

Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, mobile, person-to-person, and emergency calls
Keep records of calls placed and received for answering service
Listen to customer requests, referring to appropriate department
Monitor automated systems for placing collect calls and intervene for a callers needing assistance
Observe signal lights on switchboards, and dial or press buttons to make connections
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls
Perform clerical duties such as typing, proofreading, and sorting mail
Update contact information

Qualifications:

Qualifications

H.S. Diploma or General Education Degree (GED) (preferred)
Experience working with computers (preferred)
Previous experience answering multiple line phone system (preferred)
Previous health care experience (preferred)
Typing skills of 45+ WPM
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge and operation of telecommunications systems.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Actively looking for ways to help people.
Managing one's own time and the time of others.
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to speak clearly so others can understand you.
The ability to identify and understand the speech of another person.
The ability to read and understand information and ideas presented in writing.

Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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call center jobs in west burlington, ia

Switchboard Operator | PRN | Switchboard

Remote Home Health Sales Agent

Dispatcher/Emergency/Antarctica

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