Top 63 Hvac supervisor Jobs in West Chester, Pa

Call Center Manager (On-Site)
Christian Heating, Cooling & Plumbing —West Chester, PA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
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Office Manager
Christian Heating, Cooling & Plumbing —West Chester, PA
- $60,000 - $75,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Paid time off
Quick Apply
2d
Residential HVAC Service Supervisor
Unique Indoor Comfort —King of Prussia, PA
- $90,000 - $120,000 a year
- Full-time
- Background check
- Sales
- Customer service
- Store discount
- Fuel card
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30194011 HVAC Field Supervisor - New Castle, DE
Carrier —New Castle, DE
- $110,000 - $127,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Wellness program
- Paid jury duty
Quick Apply
General Manager, HVAC
Len The Plumber —Boothwyn, PA
- $175,000 - $200,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Residential
- Paid holidays
- Health insurance
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10d
Permits Supervisor
Christian Heating, Cooling & Plumbing —West Chester, PA
- $25 - $30 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Paid time off
Quick Apply
2d
HVAC Installation Manager
Boulden Brothers —Newark, DE
- $75,000 - $95,000 a year
- Email
- Background check
- Microsoft Outlook
- Customer service
- Health savings account
- Paid holidays
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2d
HVAC Maintenance Manager
Horizon Services —Wilmington, DE
- $80,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Management
- Residential
- Disability insurance
- Health insurance
Quick Apply
HVAC Project Manager
Liberty Personnel Services, Inc, LP87625 —Newark, DE
- $110,000 - $170,000 a year
- Email
- Construction site
- Mentoring
- Senior level
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Assistant Service Manager
Morgan Properties —Exton, PA
- $27 - $29 an hour
- Full-time
- Carpentry
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Service Manager
Harris Heating, Plumbing, Air & Electric —West Chester, PA
- $70,000 - $150,000 a year
- Clean driving record
- Mid-level
- Office
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HVAC Field Service Supervisor
Unique Indoor Comfort —King of Prussia, PA
- $90,000 - $105,000 a year
- 8 hour shift
- Background check
- Customer service
- Ability to walk for extended periods
- Store discount
- Paid holidays
Field Service Supervisor
Carrier —New Castle, DE
- $79,000 - $158,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Wellness program
- Paid jury duty
Maintenance Supervisor
Sentinel Real Estate —Paoli, PA
- Full-time
- Customer service
- Mid-level
- Residential
- Disability insurance
- Health insurance
Quick Apply
Project Manager
Carter Mechanical —Malvern, PA
- Customer service
- Mid-level
- Quality control
Warehouse Manager
DiBiase Heating and Cooling Company —Coatesville, PA
- $30 - $35 an hour
- Full-time
- Microsoft Word
- Background check
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
Property Maintenance Supervisor
BrightPath Kids USA —Phoenixville, PA
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
Quick Apply
7d
Unique Indoor Comfort of Philadelphia - HVAC Field Service Supervisor
Ace Hardware Home Services Group —King of Prussia, PA
- $90,000 - $105,000 a year
- 8 hour shift
- Background check
- Customer service
- Ability to walk for extended periods
- Store discount
- Paid holidays
HVAC Project Manager
Brandywine Valley Heating and Air Conditioning —Exton, PA
- Full-time
- Microsoft Outlook
- Construction site
- Mid-level
HVAC Territory Manager
MEIER SUPPLY CO INC —King of Prussia, PA
- $100,000 - $110,000 a year
- Full-time
- Clean driving record
- Up to 50% travel
- Residential
- Health savings account
- Paid holidays
Quick Apply

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hvac supervisor jobs near west chester, pa

Call Center Manager (On-Site)

Christian Heating, Cooling & Plumbing -
West Chester, PA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – West Chester, PA)

Position Summary

Christian Heating, Cooling, Plumbing & Electrical has been serving homeowners throughout Bucks, Chester, Delaware, and Montgomery Counties since 1989, providing trusted HVAC, plumbing, and electrical services with a strong commitment to customer service and industry-leading standards.

The Call Center Manager is responsible for leading the daily performance, productivity, and development of contact center agents while ensuring an outstanding customer experience. This onsite role provides coaching, performance management, workforce oversight, and escalated customer support, while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to drive booking performance, membership growth, and operational excellence.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing Christian's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous supervisory or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Membership Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – West Chester, PA (Christian Heating, Cooling, Plumbing & Electrical Headquarters)

Join a trusted home services leader and play a key role in delivering exceptional customer experiences while supporting the continued growth and success of Christian's HVAC, Plumbing, and Electrical business.

Christian may conduct a pre‑employment background check and drug test, subject to applicable law.

Pay: $70,000.00 - $100,000.00 per year

Quick Apply

Refine Your Search

hvac supervisor jobs in west chester, pa

Call Center Manager (On-Site)

Office Manager

Residential HVAC Service Supervisor

30194011 HVAC Field Supervisor - New Castle, DE

General Manager, HVAC

Permits Supervisor

HVAC Installation Manager

HVAC Maintenance Manager

HVAC Project Manager

Assistant Service Manager

Service Manager

HVAC Field Service Supervisor

Field Service Supervisor

Maintenance Supervisor

Project Manager

Warehouse Manager

Property Maintenance Supervisor

Unique Indoor Comfort of Philadelphia - HVAC Field Service Supervisor