Top 97 Retention specialist Jobs in West Chester Pa

Administrative Specialist
MVP RECOVERY —West Chester, PA
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
Quick Apply
Insurance Sales Specialist
Robert Mullen StateFarm Insurance —Windon, PA
- $50,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Business development
- Paid training
- Paid holidays
Quick Apply
3d
Payroll Specialist
Main Line Commercial Pools, Inc. —King of Prussia, PA
- $60,000 - $70,000 a year
- Extended hours
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Account Specialist III
Moove NA Distribution Holdings, Inc. —King of Prussia, PA
- $40,000 - $55,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Oncology Sales Specialist, CAR-T (Philadelphia, PA) - Johnson & Johnson Innovative Medicine
Johnson & Johnson Services, Inc. —Philadelphia, PA
- Weekends as needed
- Background check
- 18 years or older
- 5 years
4d
Retention Specialist
All American Home Care LLC —Philadelphia, PA
- Full-time
- Mid-level
- 1 year
- Communication skills
Quick Apply
Program Specialist
365 Health Services —West Chester, PA
- Weekends as needed
- HIPAA
- Mid-level
- Business development
Quick Apply
Retention Specialist -Hybrid
Culligan Quench —King of Prussia, PA
- $48,000 - $58,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Retention Specialist - State Farm Agent Team Member
Chris Madonna - State Farm Agent —West Chester, PA
- $50,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Parental leave
Quick Apply
Recruitment/Retention Specialist
Delaware Schools Consortium —New Castle, DE
- Weekends as needed
- School experience
- High school
- 5 years
- Dental insurance
- Vision insurance
5d
Leasing Professional
Rose Valley Management —West Chester, PA
- Weekends as needed
- Office
- High school diploma or GED
- Driver's License
- Commuter assistance
- Health insurance
Quick Apply
3d
Account Specialist
RevSpring Inc —Oaks, PA
- Bachelor's degree
- Experience equivalent to degree accepted
- Communication skills
Quick Apply
Senior Administrative Specialist
State of Delaware —Wilmington, DE
- Seasonal
- Research
- Mid-level
- Office
10d
Quality Control Specialist I
WSFS Bank —Wilmington, DE
- $45,250.00 - $74,338.75 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
BCT Partners – Data Management Specialist
BCT Partners, LLC —Philadelphia, PA
- $65,000 - $80,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
- SQL
- Disability insurance
- Health insurance
Field Learning & Recognition Specialist REMOTE
David's Bridal —King of Prussia, PA
- $62,400 - $93,600 a year
- Full-time
- Mid-level
- Project management
- Travel
- Paid holidays
- Dental insurance
Quick Apply
Workforce Development Specialist
OIC Philadelphia —Philadelphia, PA
- $70,000 - $75,000 a year
- Full-time
- Classroom
- Culinary experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Claims Specialist - TPA Liability
AXA —Exton, PA
- $117,000 - $184,400 a year
- Continuous improvement
- Senior level
- Communication skills
- Retirement plan
Paid Search Specialist (SEM)
QVC —West Chester, PA
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
- 401(k)
9d
Clinical Informatics Specialist
Public Health Management Corporation —Philadelphia, PA
- Full-time
- Hybrid work
- Research
- Mid-level
- High school diploma or GED
Quick Apply

I want to receive the latest job alert for retention specialist in west chester pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

retention specialist jobs near west chester pa

Sales Specialist jobs in Philadelphia, PA

Retention Specialist jobs in West Chester, PA

Program Specialist jobs in West Chester, PA

Controls Engineer jobs in Wilmington, DE

Data Specialist jobs in Philadelphia, PA

Retention Specialist jobs in Philadelphia, PA

Business Development Specialist jobs in Philadelphia, PA

Payroll Specialist jobs in King Of Prussia, PA

Senior Accountant jobs in Worcester, MA

Administrative jobs in Frederick, MD

Senior Administrative Specialist jobs in California

Senior Administrative Specialist jobs in Roswell, GA

Senior Administrative Specialist jobs in Cincinnati, OH

Senior Administrative Specialist jobs in Boca Raton, FL

Child Life Specialist jobs in Riverside, CA

Atria Senior Living jobs in Newburyport, MA

Insurance Agent jobs in Phoenix, AZ

Ticket Agent jobs in Hartsfield Jackson Atlanta International Airport, GA

Insurance Agent jobs in Texarkana, TX

Remote Call Center Agent jobs in Memphis, TN

Administrative Specialist

MVP RECOVERY -
West Chester, PA

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

Administrative Specialist

MVP Recovery

Position Summary

The Administrative Specialist serves as a vital member of the outpatient behavioral health team, providing administrative, scheduling, client intake, and customer service support to ensure efficient daily operations. This position functions as the first point of contact for clients, referral sources, providers, and community partners while supporting client engagement, continuity of care, and compliance with all agency, state, federal, and HIPAA requirements.

The ideal candidate is organized, detail-oriented, compassionate, and capable of managing multiple priorities in a fast-paced behavioral health environment.

Essential Duties and Responsibilities

Client Services and Scheduling

Serve as the first point of contact by answering and directing all incoming phone calls in a professional and timely manner, utilizing appropriate phone screeners and routing information to designated staff and locations.
Screen potential clients by phone for service appropriateness and direct callers to intake, assessment, crisis services, or the appropriate level of care.
Assist with intake and referral calls, ensuring accurate, timely, and compliant documentation.
Schedule, confirm, and coordinate appointments for providers, including assessors, physicians, nurse practitioners, therapists, and other clinical staff using the electronic medical record (EMR) and scheduling systems.
Conduct outbound appointment reminder calls and client outreach prior to scheduled appointments to confirm attendance, reschedule when necessary, and support no-show reduction efforts.
Manage provider calendars and appointment schedules to maximize efficiency and service access.
Monitor cancellations, reschedules, and waitlists, communicating changes to clients and staff as appropriate.

Electronic Health Record (EHR) and Documentation Management

Create and maintain client EMR profiles, including scanning and uploading demographics, insurance information, releases of information, consents, and all required intake documentation into designated folders.
Upload, organize, and maintain electronic files across shared drives, EMR systems, and other agency platforms in accordance with agency standards.
Ensure client records are accurate, complete, and maintained in compliance with HIPAA, confidentiality regulations, and agency policies.
Assist with obtaining, processing, and filing required client documentation and releases.
Support record retrieval and documentation requests as authorized.

Insurance Verification and Administrative Support

Conduct insurance verification and eligibility checks to ensure accurate coverage information prior to service delivery.
Update client demographic and insurance information as needed.
Assist with prior authorization and payer-related administrative tasks as assigned.
Collect and document copayments, balances, and other required client financial information in accordance with agency procedures.
Communicate with insurance companies, referral sources, and external agencies regarding scheduling and administrative matters.

Administrative and Office Operations

Provide general administrative support including preparing, distributing, and filing reports, correspondence, spreadsheets, presentations, and other business documents.
Manage calendars, meetings, staff orientations, trainings, and agency events to support providers and leadership.
Develop and maintain organized filing and record-keeping systems.
Process incoming and outgoing mail, faxes, emails, and electronic communications.
Order, inventory, and maintain office supplies and equipment as needed.
Support overall office flow and daily operations to ensure efficiency, professionalism, and continuity of care.
Assist leadership with special projects, data collection, reporting, and quality improvement initiatives.

Behavioral Health Support Functions

Maintain a welcoming, professional, and trauma-informed environment for clients and visitors.
Demonstrate sensitivity and professionalism when interacting with individuals experiencing mental health and substance use challenges.
Support client engagement and retention efforts through timely communication and follow-up.
Maintain knowledge of agency programs, services, referral pathways, and community resources.
Participate in staff meetings, trainings, and professional development activities.

Additional Responsibilities

Adhere to all agency policies, procedures, and regulatory requirements.
Maintain strict confidentiality regarding client, employee, and organizational information.
Complete additional tasks and responsibilities as assigned by the CEO, Regional Executive Director, Executive Director, or designee.

Required Qualifications

High School Diploma or GED required.
Associate degree in Business Administration, Healthcare Administration, Human Services, or related field preferred.
Minimum of two (2) years of administrative, customer service, or healthcare support experience preferred.
Experience in behavioral health, healthcare, social services, or outpatient medical settings preferred.
Experience working with electronic medical records (EMR/EHR) systems preferred.

Knowledge, Skills, and Abilities

Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Knowledge of HIPAA and healthcare privacy regulations.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Ability to learn and navigate electronic health record systems.
Strong organizational, multitasking, and time-management skills.
Ability to work independently and collaboratively within a multidisciplinary team.
Strong attention to detail and commitment to accuracy.
Ability to remain calm and professional in a fast-paced environment.
Reliability

Physical Requirements

Prolonged periods of sitting, standing, and computer use.
Ability to communicate effectively in person and by telephone.

Work Environment

This position operates within an outpatient behavioral health setting and requires frequent interaction with clients, families, providers, referral sources, and community partners. The employee must maintain professionalism, empathy, and composure while supporting individuals with mental health and substance use treatment needs.

Quick Apply

Refine Your Search

retention specialist jobs in west chester pa

Administrative Specialist

Insurance Sales Specialist

Payroll Specialist

Account Specialist III

Oncology Sales Specialist, CAR-T (Philadelphia, PA) - Johnson & Johnson Innovative Medicine

Retention Specialist

Program Specialist

Retention Specialist -Hybrid

Customer Retention Specialist - State Farm Agent Team Member

Recruitment/Retention Specialist

Leasing Professional

Account Specialist

Senior Administrative Specialist

Quality Control Specialist I

BCT Partners – Data Management Specialist

Field Learning & Recognition Specialist REMOTE

Workforce Development Specialist

Senior Claims Specialist - TPA Liability

Paid Search Specialist (SEM)

Clinical Informatics Specialist

I want to receive the latest job alert for retention specialist in west chester pa

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected