Top 168 Customer service representative Jobs in West Coxsackie Ny

Call Center Operations Manager
AAA Hudson Valley —Albany, NY
- $70,000 - $75,000 a year
- Full-time
- Salesforce
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
13d
Motor Vehicle Representative 1 (Contact Center), G-9 (NY HELPS)
State of New York - Motor Vehicles, Department of —Menands, NY
- $42,641 - $52,413 a year
- Full-time
- Remote
- Background check
- High school diploma or GED
- Computer skills
- Free parking
- Paid holidays
3d
Customer Service
Empire Merchants North —Coxsackie, NY
- $19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- High school diploma or GED
- Business Administration
- Paid holidays
- Disability insurance
5d
Motor Vehicle Representative 1, G-9 (Hourly) (NY HELPS) - Albany District Office
State of New York - Motor Vehicles, Department of —Albany, NY
- $20.45 an hour
- Monday to Friday
- Remote
- Background check
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
10d
Part Time CSR-Call Center Representative
Capital District Transportation Authority-CDTA —Albany, NY
- $23.16 - $24.38 an hour
- Part-time
- Bilingual
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health insurance
- Dental insurance
5d
Licensing Services Clerk (Hourly), Licensing Services Clerk Trainee (Hourly) - Vacancy ID #220683
State of New York - State, Department of —Albany, NY
- $17.35 - $25.10 an hour
- Part-time
- Background check
- No experience needed
- Entry level
Customer Service Specialist II
General Dynamics Information Technology —Albany, NY
- $18.27 - $24.73 an hour
- Hybrid work
- Microsoft Excel
- Mid-level
- No travel
Business Document Specialist Trainee (Hourly), Business Document Specialist 1 (Hourly), Vacancy ID #220684
State of New York - State, Department of —Albany, NY
- $17.35 - $25.10 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Client Advocate I
CVS Health —Albany, NY
- $43,888 - $102,081 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
6d
Customer Service Billing Associate I
Albany Medical Center —Albany, NY
- $46,215 - $60,080 a year
- Full-time
- HIPAA
- Office
- Entry level
Call Center Representative 2,(SG-14)(NYHELPS) Item# 08374(Multiple)
State of New York - State Comptroller, Office of the —Albany, NY
- $56,506 - $68,630 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid holidays
- Health insurance
6d
Customer Success Representative
Crisafulli Bros. —Albany, NY
- $20 - $24 an hour
- Full-time
- Office
- Organizational skills
- Computer skills
- Paid training
- Health insurance
Quick Apply
4d
Call Center Representative
KLAUS ROOFING SYSTEM UPSTATE NEW YO —Albany, NY
- $20 - $23 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Supervisor, Customer Service - Hybrid (Albany, New York)
EmblemHealth —Albany, NY
- $56,160 - $99,360 a year
- Microsoft Outlook
- HIPAA
- Mid-level
Business Services Center Representative 1 - VID 216843
State of New York - General Services, Office of —Albany, NY
- $47,695 - $58,447 a year
- Full-time
- Background check
- Oracle
- Research
Customer Service Specialist
Redwood Services —Albany, NY
- $20 - $24 an hour
- Email
- Customer service
- Entry level
- Paid training
- Dental insurance
Quick Apply
4d
Customer Service Representative
Craftech Industries Inc. —Hudson, NY
- From $20 an hour
- Full-time
- Word processing
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Level 1 CSR
Mid-Hudson Cablevision —Catskill, NY
- $18.50 - $19.50 an hour
- 8 hour shift
- In-person
- Entry level
- Paid training
- Health insurance
Computer Operators
Riya —Albany, NY
- $18 - $20 an hour
- Contract
- In-person
- Entry level
Quick Apply
Member Service Representative (Call Center) $20/hr.
Broadview Federal Credit Union —Albany, NY
- $20 an hour
- 8 hour shift
- Finance
- High school diploma or GED
- Computer skills

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Call Center Operations Manager

AAA Hudson Valley -
Albany, NY

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year
13 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication
Teamwork
Salesforce
Staff scheduling
Team scheduling
Team development
Bachelor's degree
Team training
Interviewing
Call center management
Time management

Full Job Description

Lead. Support. Coach. Make an Impact.

We are seeking an experienced Call Center Operations Manager to oversee the daily operations of a fast-paced, customer-focused team. This hands-on leadership role is responsible for ensuring efficient daily operations, coaching and developing employees, maintaining service standards, and fostering a positive, accountable work environment.

The ideal candidate is a motivated leader who enjoys working alongside their team, thrives in a fast-paced environment, and is committed to delivering outstanding customer service while supporting employee success.

Position Summary

The Operations Manager is responsible for supervising the day-to-day operations of the department by coordinating staff, monitoring performance, maintaining service quality, and ensuring company policies and procedures are followed. This position provides leadership, guidance, and support to employees while working closely with management to achieve departmental goals.

Key Responsibilities

Supervise the daily operations of the department to ensure service levels, productivity, and quality standards are consistently met.
Provide ongoing coaching, guidance, and support to employees to encourage professional growth and strong performance.
Monitor employee attendance, productivity, and adherence to company policies and procedures.
Conduct regular performance discussions, provide constructive feedback, and assist with performance evaluations.
Address employee performance concerns through coaching and corrective action when necessary.
Assist with interviewing, onboarding, and training new employees.
Help develop and maintain departmental training materials, procedures, and schedules.
Ensure employees remain informed of policy, procedure, and operational updates.
Monitor workload, staffing levels, and scheduling to ensure appropriate coverage throughout the day.
Assist in coordinating staffing during severe weather, emergencies, or periods of high call volume.
Review operational reports and performance metrics to identify trends and recommend process improvements.
Work closely with management to implement new procedures and improve operational efficiency.
Resolve escalated customer concerns professionally and ensure issues are documented and followed through to resolution.
Foster a positive, collaborative, and team-oriented work environment built on accountability and excellent customer service.
Maintain a strong understanding of daily operational procedures and perform frontline responsibilities as needed to support the team.
Communicate effectively with other departments to ensure smooth day-to-day operations.
Promote a culture of continuous improvement, teamwork, and exceptional service.

Qualifications

Associate's degree or equivalent work experience preferred.
Minimum of three years of leadership or supervisory experience in a call center, dispatch, customer service, logistics, transportation, or similar fast-paced environment.
Demonstrated ability to coach, motivate, and develop employees.
Strong organizational, problem-solving, and decision-making skills.
Experience monitoring performance metrics and identifying opportunities for improvement.
Excellent communication and interpersonal skills.
Ability to prioritize multiple tasks and remain calm under pressure.
Experience with workforce scheduling and coordinating daily operations.
Proficiency with Microsoft Office and operational software systems.
Experience using Salesforce or Salesforce Field Service Lightning (FSL) is preferred but not required.

Preferred Leadership Competencies

The successful candidate will demonstrate:

Strong leadership and coaching abilities.
Excellent communication and interpersonal skills.
A commitment to accountability and teamwork.
Sound judgment and effective decision-making.
Strong organizational and time management skills.
A customer-first mindset.
Flexibility and adaptability in a fast-paced operational environment.
The ability to lead by example and support team success.

Why Join Us?

This is an excellent opportunity to play a key leadership role in a fast-paced operations environment. As an Operations Supervisor, you'll help guide a dedicated team, contribute to exceptional customer service, support employee development, and make a meaningful impact on the department's daily success.

Pay: $70,000.00 - $75,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

Bachelor's (Required)

Experience:

Salesforce: 1 year (Preferred)

Ability to Commute:

Albany, NY 12209 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in west coxsackie ny

Call Center Operations Manager

Motor Vehicle Representative 1 (Contact Center), G-9 (NY HELPS)

Customer Service

Motor Vehicle Representative 1, G-9 (Hourly) (NY HELPS) - Albany District Office

Part Time CSR-Call Center Representative

Licensing Services Clerk (Hourly), Licensing Services Clerk Trainee (Hourly) - Vacancy ID #220683

Customer Service Specialist II

Business Document Specialist Trainee (Hourly), Business Document Specialist 1 (Hourly), Vacancy ID #220684

Client Advocate I

Customer Service Billing Associate I

Call Center Representative 2,(SG-14)(NYHELPS) Item# 08374(Multiple)

Customer Success Representative

Call Center Representative

Supervisor, Customer Service - Hybrid (Albany, New York)

Business Services Center Representative 1 - VID 216843

Customer Service Specialist

Customer Service Representative

Level 1 CSR

Computer Operators

Member Service Representative (Call Center) $20/hr.

I want to receive the latest job alert for customer service representative in west coxsackie ny

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