Top 9 Help desk analyst Jobs in West Des Moines, Ia

SOC Analyst I
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Research
- Entry level
- Health savings account
- Retirement plan
Quick Apply
14d
Client Support Desk Analyst
defi AUTO LLC —Des Moines, IA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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IT Operations Analyst
Casey's —Ankeny, IA
- $61,100 - $80,200 a year
- On call
- Mid-level
- 3 years
- Bachelor's degree
13d
Part-time Service Desk Analyst
Solutions Management Group —Ankeny, IA
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Information Technology Specialist 4 - Performance Management Engineer
State of Iowa —Des Moines, IA
- Full-time
- Hybrid work
- Background check
- Computer Science
- Office
- Paid holidays
- Disability insurance
9d
Business Support Analyst - Sales Operations & Enablement
Wellmark, Inc. —Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Associate's degree
Quick Apply
3d
FinOps AI / ML Engineer Assoc Director
Accenture —Des Moines, IA
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Sales
- Paid holidays
- Disability insurance
9d

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Client Support Desk Analyst
defi AUTO LLC —Des Moines, IA
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
Quick Apply
SOC Analyst I
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
Perform recurring customer status calls. 1+ years working in Information Technology Administration, help desk or other equivalent experience.
Quick Apply
14d

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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
$45,000 - $55,000 a year
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Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
Quick Apply

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help desk analyst jobs near west des moines, ia

SOC Analyst I

HEARTLAND BUSINESS SYSTEMS LLC -
West Des Moines, IA

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Job Details

Full-time
14 days ago

Benefits

Health savings account
Retirement plan

Qualifications

Customer follow-ups
Endpoint Security
Associate of Applied Science
Intrusion detection analysis
Threat hunting activities
System administration
Vulnerability scanning implementation
Automation
Standard Operating Procedures (SOPs) implementation
Incident report management
IT system monitoring
Providing information to customers
Direct client contact
IT security awareness training implementation
Research
Incident Escalation
Endpoint Detection and Response (EDR)
Task prioritization
Security threat response protocols
User support
Log analysis tools
Vulnerability scanning
Vulnerability management
All-source intelligence
Cybersecurity investigations
Root cause analysis
System tuning
Network incident reporting
Escalation handling
Standard operating procedures (SOPs)

Full Job Description

Description:

The Security Operations Center (SOC) Analyst I provides real time security monitoring and threat hunting in our Security Operations Center. This individual will have the opportunity to work with customers across many industries by providing managed security services such as XDR, SIEM, vulnerability scanning, firewall, and end point management. This position will also provide exceptional customer service by assisting customers in identifying potential security incidents, attack sources, root causes and/or threat actors.

Roles and Responsibilities/ Essential Functions:

Provides security event monitoring and analysis to identify critical cyber security events for clients.
Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
Perform event correlation using information gathered from a variety of sources to gain situational awareness and determine the effectiveness of an observed attack.
Document and escalate incidents (including event’s history, status, and potential impact for further action), that may cause ongoing and immediate impact to the environment.
Notify clients of suspected cyber incidents and articulate the event’s history, status, and potential impact of further action.
Work with customers to validate/resolve computer security incidents and vulnerability compliance.
Provides recommendations for system tuning and enhancements.
Create basic Analytic rules for automation for approval.
Provide basic support for SOC services including but not limited to Managed XDR, Managed EDR, Managed Security Awareness Training and Managed Vulnerability Scanning.
Characterize and analyze network traffic to identify anomalous activity and potential threats to network resources.
Perform recurring customer status calls.
Draft Standard Operating Procedures (SOPs) as directed.
Participate in an after-hours on-call rotation.

Requirements:

How to qualify:

1+ years working in Information Technology Administration, help desk or other equivalent experience.
Basic understanding of cybersecurity best practices.
Associate of Applied Science (AAS) or equivalent experience
Experience with security tools
Microsoft SC-900 (Within 6 months of employment)
Microsoft SC-300 (Within 1 year of employment)
Maintain an outcome focused mindset
Have strong prioritization skills
Always be a team player
Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

Performance – HBS is driven to achieve exceptional results in all aspects of our business.

Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.

Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.

Excellence – HBS takes great pride in all we do and strive for excellence always.

What you can expect from HBS:

Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
Growth Opportunities
Community Involvement
Personal Development
Employee and Family Celebrations
Green Initiatives
Personal Time Off
Work Life Balance
Recognition and Awards

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.

Quick Apply

Refine Your Search

help desk analyst jobs in west des moines, ia

SOC Analyst I

Client Support Desk Analyst

IT Operations Analyst

Part-time Service Desk Analyst

Information Technology Specialist 4 - Performance Management Engineer

Business Support Analyst - Sales Operations & Enablement

FinOps AI / ML Engineer Assoc Director

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