Top 1 Helpdesk specialist ii Jobs in West Des Moines Ia

End Point Specialist II
Aureon —West Des Moines, IA
- Research
- Mid-level
- Office
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IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year

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End Point Specialist II

Aureon -
West Des Moines, IA

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Job Details

Qualifications

Project management experience in technology
Enterprise software
Client rapport building
Employee relationship building
Windows
Managing projects
Productivity software
IT department experience

Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitor and respond quickly and effectively to requests received through the IT helpdesk.

Troubleshoot and resolve a variety of endpoint-related issues, including computer hardware, software, email, network connectivity, and peripheral equipment problems; perform repairs, corrections, and escalations as required.

Create clear documentation of issues in the IT ticketing system.

Escalate tickets and issues to administrators as needed.

Preform administration of the enterprise asset management system.

Create and maintain detailed documentation of routine procedures.

Assist with onboarding of new users.

Manage PC setups and deployments for new employees using standard hardware, images, and software. Install, assemble, and configure computers and monitors; pull cables; and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.

Adheres to and promotes IT policies and procedures.

Research innovative technologies and make recommendations to improve workflows and business processes.

Assist with audits of IT licensed software.

Works with IT-related projects assigned by supervisor.

Performs other duties as assigned.

EDUCATION, TRAINING, AND EXPERIENCE:

Required

Bachelor’s degree, or a combination of three years of current education and experience in an IT-related field.

One year of experience in support in an IT support role.

Experience supporting Microsoft Windows operating systems in a networked enterprise environment.

Microsoft Office Software.

Helpdesk Experience.

Preferred

Associate's degree or working towards bachelor's degree in MIS, or related field.

CompTIA A+ Certification.

Windows Server OS Fundamentals

Experience with Microsoft Active Directory.

Mobile Device administration.

REQUIRED SKILLS:

Strong interpersonal, written, and oral communications skills to establish and maintain effective relationships with clients, employees, vendors, and business partners in a professional, prompt, and courteous manner.

Ability to relate highly technical information in a clear and easily understood manner to non-technical personnel.

Proven analytical and problem-solving skills.

Strong attention to detail and accuracy.

Ability to move easily between work priorities and tasks to meet deadlines.

Demonstrated project management skills.

Utilizes work experience and independent judgment to plan and carry out goals.

TOOLS, EQUIPMENT, AND SOFTWARE:

Microsoft Windows OS (Multiple)

Microsoft Office Suite

Microsoft Windows Server (Multiple)

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work in an office environment requiring extended periods of sitting.

Frequent use of manual dexterity and visual focus while working at a computer screen.

Occasional bending, carrying, squatting, twisting and lifting upto 50 pounds independently.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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