Symetra has an exciting opportunity to join our team as a Syndicated Bank Loan Operations Manager !
About the Role
The Bank Loan Operations Manager owns the operational lifecycle of syndicated loan investments, including oversight of the Bank Loan team day-to-day and the ownership of platform relationships and service provider oversight. This role is critical in ensuring accurate and timely trade settlement, cash flow processing, and data integrity within our loan investment portfolios and will work closely with front office bank loan team to ensure proper treatment of more complex transactions and portfolio holdings. The ideal candidate will have deep knowledge of syndicated bank loans, a strong understanding of loan agency and custody platforms, and a proven ability to manage bank loan operations teams, oversee multiple service providers and platforms and processes in a fast-paced investment environment. This is a remote role with required travel to the Farmington office several times per month.
Company Overview
Symetra Investment Management (“SIM”) is a SEC-registered investment advisory firm with approximately $93.8 billion in assets under management as of June 30, 2026. Symetra Financial Corporation, a diversified financial services company with $77.9 billion in assets as of December 31, 2025, headquartered in Bellevue, Washington. Symetra Financial Corp. is the holding company of Symetra Life Insurance Company, which was founded in 1957. Symetra Life has insurer financial strength ratings of ‘A’ by A.M. Best and Standard & Poor’s and ‘A1’ by Moody’s. Symetra Life is among the top 40 largest life insurance companies in the United States (based on statutory admitted assets as of December 31, 2025) and has approximately 5.5 million customers and over 3,200 employees nationwide.
Corporate Parent Company : Sumitomo Life Insurance Company, a mutual life insurance company with head offices in Osaka and Tokyo, Japan. Founded in 1907, Sumitomo is one of the largest life insurance companies in Japan with ¥ 51.6 trillion ($322.6 billion) of assets (March 31, 2026).
What you will do
- Loan closing: Oversee the day-to-day operations of loan closing, a process which includes review of trade details, signing of loan documentation, AML/KYC, movement of wires to fund bank loan trades and much more.
- Daily processing and Workflows: Ownership of ensuring bank loan activity (e.g. paydowns, rollovers, interest payments, etc.) is processed accurately and timely in various systems. This includes oversight of the bank loan team as well as outsourced functions performed by service providers, troubleshooting escalations and technology pain points.
- Reconciliations and Controls: Oversee and be able to participate in the daily review and reconciliation of loan positions and transactions between the various Trade Order Management Systems, agent banks, accounting platforms and downstream systems to confirm completeness of activity. Responsible for timely resolution of any issues identified. Additionally, be responsible for understanding the controls in place related to performance, valuation and data quality, and ensuring they are followed.
- Platform Provider and Outsourced Function Ownership: Ownership of relationships with platform providers (e.g., ClearPar, Markit, etc.) including access rights, SLAs, contract terms and data feeds, when applicable. In addition to platform providers, the Bank Loan Operations manager is responsible for oversight of functions outsources to service providers, specifically the loan closings and administration. This included SLAs, day-to-day oversight and validation of activity preformed on SIMs behalf.
- Client relations: As a Registered Investment Advisor, SIM invests on behalf of institutional clients that require detailed information regarding their investments. The Bank Loan Operations Manager is responsible for ensuring the team and service providers provide information timely and accurately and maintain good relationships with clients, both internal and external. Participate in prospective clients’ due diligence process, including questionnaires and in-person meetings.
Management and Strategic Vision: Provide guidance, training and hands-on leadership to a growing team. In conjunction with management, develop pathways for career and skills advancement. Collaborate with other teams within SIM and senior management to ensure goals are aligned and to share knowledge. Stay current with market practices, regulatory changes, and industry standards affecting loan operations. Ensure the team is processing based on best practices and workflows designed to create the most accurate performance, compliance, accounting and reporting results. Look for opportunities to automate processes and controls where appropriate.
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What we offer you
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview
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Compensation
Salary Range: $120,600 – $163,100 plus eligibility for annual bonus program
Who you are
- Bachelor’s degree in Finance, Accounting, Economics or equivalent work experience.
- At least eight years working with bank loans from an operational perspective, with at least three years in a people manager or team lead role.
- Strong leadership skills.
- Knowledge of the bank loan trade lifecycle and/or experience supporting a trading business.
- Technical knowledge of all broadly syndicated loan processes and current best practices and regulations.
- Familiarity with syndicated loans and other investments and with loan-based software.
- Experience with LSTA standard documentation, knowledge of the LSTA Standard Terms and Conditions.
- Ability to improve processes and create efficiencies utilizing technology.
- Excellent written and verbal communication skills.
- Attention to detail while being analytically oriented.
- Ability to multitask and work both independently as well as in a team environment.
- Continuously exhibits a high level of motivation and initiative.
- Versatility and flexibility to work extra hours as needed to assist with coverage of other team members and support business needs, including projects.
- Preferred:
- Ability to query databases e.g., SQL queries
- Ability to map operational workflows using tools such as Visio, Lucid Chart or Miro
- Demonstrated interest and ability to use AI tools
- Programming languages such as Python etc.
- Data visualization tools such as PowerBI (including Power Query)
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
