Top 32 Helpdesk technician Jobs in West Hartford Ct

Helpdesk Technician
VESTA CORPORATION —Weatogue, CT
- $65,000 - $70,000 a year
- Background check
- Clean driving record
- 6 years
- Paid holidays
- Disability insurance
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6d
Level 1 Technical Support - Remote / Hybrid
Northeast IT Systems, Inc. —Glastonbury, CT
- $26.44 - $31.25 an hour
- Full-time
- Hybrid work
- Background check
- Clean driving record
- Mid-level
- Health savings account
- Paid holidays
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8d
IT Help Desk Professional
The Aero ALL-GAS Company —Hartford, CT
- Part-time
- Office
- Windows
- Residential
- Paid holidays
- Health insurance
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Desktop Support Technician
Ovation Workplace Services Inc —Hartford, CT
- $21 - $23 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Office
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Help Desk Technician
Suzor IT —East Windsor, CT
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
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Help Desk Technician
Kinsley Power Systems —East Granby, CT
- $26 - $32 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- 2 years
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IT Help Desk Technician
DUREZ CORP —Agawam, MA
- $51,000 - $64,500 a year
- Background check
- Computer science
- Microsoft Access
- Work from home
5d
System Administrator
New Charter Technologies —Torrington, CT
- $50,000 a year
- 8 hour shift
- Azure
- Windows
- AWS
- Health insurance
- 401(k) matching
9d
Field Service Technician
Lipin Dietz —Windsor, CT
- $55,000 - $75,000 a year
- Email
- Background check
- Hospital
- Military
- Paid training
- 401(k)
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Help Desk Technician - Middletown, CT/On-Site
Software Technology Inc —Middletown, CT
- Full-time
- Office
- Windows
- Children
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Solutions Technician Tier 1
CodeBlue Managed Services —Enfield, CT
- $20 - $25 an hour
- Overtime
- English
- Research
- Windows
- Health insurance
- Dental insurance
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3d
IT Service Technician
Wesleyan University —Middletown, CT
- $52,400 - $61,300 a year
- Full-time
- Background check
- Classroom
- Mid-level
- Relocation assistance
- Paid time off
System Administrator
ProTech IT Solutions, LLC —Torrington, CT
- $50,000 a year
- 8 hour shift
- Azure
- Windows
- AWS
- Health insurance
- 401(k) matching
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Network Infrastructure Technician
ASSA ABLOY —Berlin, CT
- Mid-level
- Office
- Warehouse
- AD&D insurance
- Paid holidays
Service Technician, HVAC Repair
Sears Home Services —Hartford, CT
- $22 - $36 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
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Maintenance Technician
Connecticut Motor Cars & Coaches, LLC —Plainville, CT
- Full-time
- Forklift
- Driver's License
- Construction experience
- Health insurance
- Dental insurance
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Hartford, CT
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Assistant Service Manager - Manchester CT
VIP Tires & Service —Manchester, CT
- Full-time
- Sales
- Mid-level
- Driver's License
Quick Apply

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helpdesk technician jobs near west hartford ct

Helpdesk Technician

VESTA CORPORATION -
Weatogue, CT

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Job Details

$65,000 - $70,000 a year
6 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Pet insurance

Qualifications

Mobile device support
Property management tools
Incident management software
Microsoft Exchange
Windows
Driver's License
Desktop (troubleshooting support)
Incident management operations support
Azure AD
Customer support ticket management
Mobile device management
Video conferences (communication methods)
VPN management
Identity and access management (IAM) solutions
Network infrastructure management
Desktop administration
IT department experience
Ticketing system technical support

Full Job Description

Description:

Be a part of the best team in Property Management!!!

Vesta Corporation is seeking to hire an experienced Helpdesk Technician at our corporate office in Weatogue, CT, who will provide reliable, hands-on IT support for our corporate staff and property-level site teams.

What we Offer:

At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include:

Medical, dental & vision insurance
Company matched 401(K).
Paid time off- Vacation, sick, floating holidays
12 additional paid holidays
Tuition Reimbursement
PetPlan Pet Insurance
Employee Assistance Program
Long & Short-Term Disability Insurance
AND MORE

The Helpdesk Technician will provide reliable, hands-on IT support to corporate staff and property-level site teams. The ideal candidate brings 6-8 years of helpdesk/desktop support experience and an appropriate combination of formal education and industry certifications, with the ability to independently resolve day-to-day technical issues, handle occasional complex tickets, and support Vesta's core business applications.

Essential Functions:

Serve as a secondary point of contact for more complex helpdesk tickets, independently troubleshooting hardware, software, network, and application issues beyond routine password resets and setup requests.
Work the incoming ticket queue in Zendesk, ensuring tickets are correctly prioritized (Urgent/Routine/Low), assigned, and resolved within SLA targets.
Provide end-user support for Yardi Voyager, the company's core property management platform, including login/access issues, module errors, and coordination with the Yardi support team on defects.
Administer and support the Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive, Exchange Online) including mailbox, permissions, and license management.
Manage user account lifecycle in Active Directory / Azure AD: onboarding, offboarding, access changes, and periodic access reviews for corporate and site-level staff.
Support and troubleshoot Zoom (meetings, rooms, and Zoom Phone) for daily scrums and business meetings across the organization.
Image, deploy, and maintain Windows desktops/laptops and mobile devices; manage endpoints through the organization's MDM/endpoint management tooling.
Troubleshoot local network, VPN, and connectivity issues at corporate and property sites, escalating to network/infrastructure teams as needed.
Maintain and expand the internal knowledge base and standard operating procedures; document recurring issues and known resolutions.
Coordinate with third-party vendors (Yardi, Zendesk, Microsoft, ISPs, hardware vendors) on outages, licensing, and support cases.
Contribute ticket and performance data to weekly IT operations reporting.
Other duties as assigned

Interested? Apply now!

Requirements:

Required Education and Experience:

6-8 years of progressive experience in IT helpdesk, desktop support, or end-user technical support roles.
Associate's or bachelor’s degree in IT, Computer Science, or a related field; OR an equivalent combination of education, relevant certifications, and directly applicable work experience.
One or more relevant industry certifications strongly preferred, such as CompTIA A+, Network+, or Security+; Microsoft 365 Certified: Modern Desktop Administrator Associate; or ITIL Foundation.
Hands-on experience administering Microsoft 365 and Active Directory/Azure AD in a business environment.
Working knowledge of ticketing/ITSM systems (Zendesk or comparable) and ITIL-aligned incident/request management practices.
Solid understanding of Windows OS support, basic networking (DNS, DHCP, VPN), and endpoint/mobile device management.
Strong customer service orientation, written and verbal communication skills, and the ability to explain technical issues to non-technical staff.
Demonstrated ability to independently prioritize and manage a high-volume ticket queue across multiple business units/sites.
Preferred Qualifications
Prior experience supporting Yardi Voyager or another property management/real estate ERP platform.
Experience in property management, real estate, or affordable housing industries.
Basic scripting/automation experience (PowerShell) for routine account or device tasks.
Successful completion of a background check and drug screening required.
Valid Driver's License and clean driving record required.

Vesta is an Equal Opportunity/Affirmative Action Employer. Vesta has an ongoing commitment to a diverse workplace free of discrimination and harassment. Vesta recruits, hires, trains, and promotes individuals in all job titles without regard to any protected characteristic, including but not limited to race, color, creed, religion, ancestry, sexual orientation, genetic information, national origin, age, sex, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran, or any other protected category under any state or Federal laws. At Vesta, we are committed to a fair and equitable workplace.

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helpdesk technician jobs in west hartford ct

Helpdesk Technician

Level 1 Technical Support - Remote / Hybrid

IT Help Desk Professional

Desktop Support Technician

Help Desk Technician

Help Desk Technician

IT Help Desk Technician

System Administrator

Field Service Technician

Help Desk Technician - Middletown, CT/On-Site

Solutions Technician Tier 1

IT Service Technician

System Administrator

Network Infrastructure Technician

Service Technician, HVAC Repair

Maintenance Technician

Now Hiring IT and Telecom Field Technicians

Assistant Service Manager - Manchester CT

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