Top 48 Customer care specialist Jobs in West Hartland Ct

Customer Experience Team Lead
WM —Windsor, CT
- $23.79 - $30.00 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Analysis skills
- Employee stock purchase plan
- Paid holidays
Customer Experience Representative - BDL Airport
Enterprise Mobility —Windsor Locks, CT
- $20.19 - $27.00 an hour
- Full-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Travel reimbursement
- Profit sharing
Patient Administrative Assistant - Heart and Vascular Institute
Hartford Hospital —Hartford, CT
- Part-time
- Computer literacy
- Medical office experience
- Basic math
Quick Apply
Customer Care Specialist- Contract
TAG Heuer —Springfield, MA
- Temporary
- Mid-level
- Analysis skills
- Continuous improvement
Bilingual Multi-Location Customer Service Specialist (Spanish or Portuguese)
Sherwin-Williams —West Springfield, MA
- $19.30 an hour
- Online Application
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
6d
Supervisor - Customer Experience
Pace Analytical Services —East Longmeadow, MA
- $52,000 - $54,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Wellness program
- Health savings account
4d
Cardiac Surgery - Hartford - Nurse Practitioner (APRN) or Physician Assistant
Hartford HealthCare Medical Group —Hartford, CT
- Weekends as needed
- Surgery
- Mid-level
- Outpatient experience
- Health insurance
- Dental insurance
Quick Apply
Customer Support Specialist
R.F. Berkheimer & Sons, Inc —Springfield, MA
- $17 an hour
- Full-time
- Dealership
- In-person
- Entry level
- Paid training
- Disability insurance
Quick Apply
Customer Support Specialist
PIP, East Longmeadow, MA —East Longmeadow, MA
- $21 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Specialist
Tesla —Springfield, MA
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
2d
Seasonal Customer Experience Specialist
Tesla —West Hartford, CT
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
Barista & Customer Experience Ambassador
DONUT STATION INC —Torrington, CT
- $17 - $24 an hour
- Part-time
- Cash register
- Bakery
- Entry level
- Dental insurance
- 401(k)
Quick Apply
2d
DaleyPawz - Dog Walker & Pet Care
Daley Pawz, LLC. —West Hartford, CT
- $14 - $25 an hour
- Choose your own hours
- Background check
- Customer service
- Writing skills
- Employee discount
- Flexible schedule
Quick Apply
Customer Support Representative
isolved —Springfield, MA
- $18 - $20 an hour
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply
7d
Snowsports Discovery Center Customer Service Specialist
MOHAWK MOUNTAIN SKI AREA INC —Cornwall, CT
- Seasonal
- Guest services
- Entry level
Quick Apply
Customer Experience Specialist Part-Time
Best Cleaners —Canton, CT
- From $17 an hour
- Part-time
- Communication skills
- Entry level
- Paid holidays
- Health insurance
12d
Retail Lead Associate (Reduced-Time), Customer Experience Operations
Prime Now LLC - E78 —South Windsor, CT
- $19.70 an hour
- Part-time
- 18 years or older
- Mid-level
- Ability to climb stairs
- Employee assistance program
- 401(k) matching
Customer Experience Coordinator
TJ Maxx —Farmington, CT
- $17.94 - $18.44 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Sales Associate
Cricket Wireless Authorized Dealer —Hartford, CT
- $16.94 - $19.00 an hour
- Part-time
- High school diploma or GED
- Entry level
Quick Apply
Customer Service Specialist & Dance Instructor
LETS DANCE LLC —New Britain, CT
- $30,000 - $60,000 a year
- Full-time
- Customer service
- No experience needed
- Teaching
- Paid holidays
- 401(k)
Quick Apply

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Customer Experience Team Lead

WM -
Windsor, CT

Apply Now

Job Details

Full-time
$23.79 - $30.00 an hour

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Email customer support
Phone communication
Client inquiry handling
Conflict de-escalation
High school diploma or GED
Typing
Productivity software
Client interaction via phone calls
Team building

Full Job Description

WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WM's largest, most prestigious national customers. SBS serves as the one-stop shop for the largest corporations in the US. Through industry leading reporting, centralized billing & service, and pricing, WM SBS provides an exceptional value proposition to our customers. With approximately ~800 dedicated employees, a state of the art customer management system, and the goal of expanding into international markets, WM SBS is helping WM transform our industry.

I. Job Summary
The SBS Team Lead position collaborates with a team of Customer Service Representatives (CSRs) to meet overall contact center objectives and enhance the customer service function to exceed all customers' expectations. The Team Lead supports the contact center by providing ongoing assistance to contact center representatives, oversight of real-time performance, and reporting of metrics.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Provides daily guidance and assistance to contact center representatives
Helps to support ongoing training to new hire contact center representatives
Handles customer escalations that may require deviation from standard screens, scripts, and procedures
Oversees real-time performance of site and queue management
Monitors calls or emails and provides feedback as necessary to ensure quality standards are exceeded
Expedites sensitive operational issues and makes appropriate decisions to inform a supervisor or takes independent action if necessary
Maintains proficiency in customer service functions and, when volumes dictate, assist in responding to customer inquiries
Acts as a liaison between call center representatives, supervisory staff and other departments
Performs administrative duties as requested

III. Supervisory Responsibilities

This job has no direct supervisory duties, however will provide guidance and assistance as required by management. This may include training and providing feedback to call center representatives in addition to assisting with non-routine and escalated customer calls. This position does not have hiring/termination or employee disciplinary authority.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: High School Diploma or GED (accredited).
Experience: 2 years of customer service experience with a minimum of 1 year as a WM customer service representative.

B. Certificates, Licenses, Registrations or Other Requirements

Internal candidates must be performing in an above average capacity in their current position and be an employee in good standing.
No written or final disciplinary actions of any type within 180 days prior to eligibility of achieving level status
Must have maintained a minimum average value of Meets or Exceeds Expectations on the Customer Service or other related scorecard for a twelve -month period
Proficient in MS Office
Strong keyboarding skills and words per minute
Professional verbal and email communication skills

C. Other Knowledge, Skills or Abilities Required

Excellent verbal, written and analytical skills
Computer skills-MS Office
Typing Skills
Professional phone and email etiquette
Ability to multi task.
Ability to react well under pressure and treats others with respect
Identifies and resolves problems in a timely manner
Prioritizes and plans work activities
Focuses on solving conflicts and listening to others without interrupting
Be punctual at work
Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards.
Balances team and individual responsibilities and helps build a positive team spirit
Adapts and able to deal with frequent changes in the work environment
Able to manage difficult or emotional customer situations and responds promptly to service requests to meet customer commitments.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting (Windsor, CT)

Hybrid Schedule: 4 Days a Week In-Office (Hours: 9:30-6:00 )

Pay: The expected base pay range for this hybrid position is $23.79-$30.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

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Refine Your Search

customer care specialist jobs in west hartland ct

Customer Experience Team Lead

Customer Experience Representative - BDL Airport

Patient Administrative Assistant - Heart and Vascular Institute

Customer Care Specialist- Contract

Bilingual Multi-Location Customer Service Specialist (Spanish or Portuguese)

Supervisor - Customer Experience

Cardiac Surgery - Hartford - Nurse Practitioner (APRN) or Physician Assistant

Customer Support Specialist

Customer Support Specialist

Customer Experience Specialist

Seasonal Customer Experience Specialist

Barista & Customer Experience Ambassador

DaleyPawz - Dog Walker & Pet Care

Customer Support Representative

Snowsports Discovery Center Customer Service Specialist

Customer Experience Specialist Part-Time

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Customer Experience Coordinator

Sales Associate

Customer Service Specialist & Dance Instructor

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