Top 28188 Experience manager Jobs in West Hollywood Ca

Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
Guest Experience Manager
IS Sunset Management LLC —West Hollywood, CA
- $80,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Analysis skills
Quick Apply
Aviation Scheduling Manager
The Walt Disney Company (Corporate) —Burbank, CA
- $115,500 - $154,800 a year
- Weekends as needed
- Customer service
- 5 years
- Research
1d
Office Manager
Beach House Group —Culver City, CA
- $75,000 - $85,000 a year
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
3d
Manager, Operations, Leadership Programs
Netflix —Los Angeles, CA
- $228,000 - $345,000 a year
- Google Workspace
- Writing skills
- Office
- Paid holidays
- Health insurance
7d
Customer Experience Associate Manager
O Positiv —Santa Monica, CA
- $110,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
14d
Project Manager - Operational Improvement
Cedars-Sinai —Los Angeles, CA
- $49.11 - $78.58 an hour
- 8 hour shift
- Master's degree
- High school diploma or GED
- Bachelor's degree
- Tuition reimbursement
9d
Workplace Experience Manager
Cushman & Wakefield —El Segundo, CA
- $89,250 - $105,000 a year
- Full-time
- Hospitality
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
10d
District Manager
JCPenney —Los Angeles, CA
- $117,000 - $195,000 a year
- Mid-level
- Paid holidays
- Health insurance
10d
Office Manager
USC —Los Angeles, CA
- $85,782.45 - $87,000.00 a year
- Full-time
- Public speaking
- Mid-level
- Office
7h
EHS Teacher I
MEXICAN AMERICAN OPPORTUNITY FOUNDATION —Los Angeles, CA
- $24.85 - $28.82 an hour
- Full-time
- Classroom
- CPR Certification
- Experience working with individuals with disabilities
- Paid jury duty
- 403(b) matching
Lien Reduction Negotiator
Heidari Law Group —Los Angeles, CA
- $19 - $20 an hour
- Email
- Spanish
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Personal Injury Case Manager
Law Offices of Eslamboly Hakim —Beverly Hills, CA
- From $23 an hour
- Full-time
- Spanish
- English
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Millwork Senior Project Manager
AM Cabinets Inc —Gardena, CA
- $25 - $45 an hour
- Full-time
- Project management
- Team management
- In-person
- Health insurance
- Dental insurance
Quick Apply
14d
Personal Injury Associate Attorney
Camden Law Firm —West Hollywood, CA
- $80,000 - $150,000 a year
- Full-time
- Writing skills
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Regional Operations Manager – Dental Practices
Confidential —Burbank, CA
- $75,000 - $85,000 a year
- Full-time
- Dental office
- OSHA
- HIPAA
- Health savings account
- Health insurance
Quick Apply
16h
EHS Teacher I
MEXICAN AMERICAN OPPORTUNITY FOUNDATION —Los Angeles, CA
- $23.59 - $24.59 an hour
- Full-time
- Classroom
- CPR Certification
- Experience working with individuals with disabilities
- Paid jury duty
- 403(b) matching
Attorney Case Manager
Criminal Defense Law Firm —Santa Monica, CA
- From $84,000 a year
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Business development
- Paid training
- Health insurance
Quick Apply
8d
Internet Sales Manager - Galpin Motors
Galpin Motors, Inc. —North Hills, CA
- $70,304 - $200,000 a year
- Full-time
- Dealership
- Continuous improvement
- Mentoring
Quick Apply
Lead Product Manager, Legal and Insurance
LEGALMATION —Los Angeles, CA
- $175,000 - $200,000 a year
- Full-time
- Hybrid work
- 5 years
- 3 years
- Mentoring
- Health insurance
- Dental insurance
Quick Apply

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Customer Experience Manager

GigXR
Los Angeles, CA

Apply Now

Job Details

$60,000 - $120,000 a year

Qualifications

Customer support

Full Job Description

About the job Customer Experience Manager

Job Description - Customer Experience Manager

Company Overview:

GigXR (www.gigxr.com) is a leading provider of immersive learning solutions, specializing in transforming healthcare and educational training through cutting-edge augmented reality (AR), mixed reality (MR), and AI powered applications. Our mission is to empower healthcare professionals and learners with interactive, engaging, and effective experiences. We are seeking a talented Customer Experience Manager to join our innovative team and contribute to the success of our impactful XR solutions.

Position Overview:

As a Customer Experience Manager at GigXR, you will play a pivotal role in ensuring our clients have exceptional experiences with our immersive learning solutions by creating and executing engagement strategies, advocating for customers across all areas of the business, and developing strong cross-functional relationships. In this hybrid role as both manager and individual contributor, you will manage customer support interactions, oversee customer success lifecycle processes, and drive key metrics related to product implementations. Serving as the primary point of contact for customers, you will address inquiries, concerns, and feedback. Additionally, you will conduct in-person and virtual training sessions and assist clients in integrating our products into their curricula. The ideal candidate thrives in a startup environment and is passionate about improving customer experiences.

Primary Responsibilities:

Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback.
Develop and maintain strong working relationships with the sales teams, product managers, and other teams while acting as a strong customer advocate.
Oversee Customer Success lifecycle processes to ensure assigned accounts have positive experiences and achieve desired outcomes with GigXR products and services.
Drive key metrics related to product implementations, including customer health, renewal rates, expansion opportunities, and engagement data.
Collaborate with the product teams to conduct research and identify customer pain points to develop hypotheses and propose successful solutions.
Manage and respond to customer support inquiries via phone, email, and other communication channels.
Track, document, and resolve customer support tickets efficiently using CRM systems.
Create and maintain training materials and ensure they are used consistently across the team.
Conduct in-person and virtual training sessions to educate clients on the use of our AR/MR applications.
Assist clients in integrating GigXR products into their curricula and training programs.
Ability and willingness to travel approximately 40-50% on average.

Requirements:

Bachelor's degree in Education, Communications, Healthcare, or a related field (or equivalent experience).
5+ years of professional experience in customer experience, customer support, or related roles.
3+ years of experience in healthcare, healthcare related field or healthcare training
Strong proficiency in managing customer support interactions via phone, email, and ticketing systems.
Experience with Customer Relationship Management (CRM) systems.
Experience conducting training sessions and presentations, in-person and virtually.
Previous experience assisting clients in integrating technology products into their workflows or curricula.
Strong written and verbal communication skills.

Preferred Qualifications:

3+ years of experience preferred in HigherEd/EdTech in Account Management, Client Services, Customer Success, or instructional roles.
Previous experience in the healthcare or educational technology industry.
Familiarity with AR/MR technologies and their applications in training and education.
Experience with customer journey mapping and data analysis.
Experience managing or leading a customer experience or support team.

Benefits:

Competitive salary and benefits package.
Flexible work arrangements and remote work options (this is a remote position).
Opportunity to work on cutting-edge XR projects with real-world impact.
Collaborative and inclusive work environment that fosters creativity and innovation.
Professional development opportunities and continuous learning support.

Join Our Team:

If you are passionate about delivering exceptional customer experiences and are excited about the potential of immersive technologies to revolutionize healthcare and educational training, we invite you to apply for this exciting opportunity at GigXR. Come be a part of a dynamic team dedicated to pushing boundaries and transforming learning experiences. Apply now by visiting our careers page at www.gigxr.com/careers .

GigXR is an equal opportunity employer committed to diversity and inclusion. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and help shape the future of immersive learning!

Salary range: 60K - 120K based on experience.

Apply Now

Refine Your Search

experience manager jobs in west hollywood ca

Customer Experience Manager

Guest Experience Manager

Aviation Scheduling Manager

Office Manager

Manager, Operations, Leadership Programs

Customer Experience Associate Manager

Project Manager - Operational Improvement

Workplace Experience Manager

District Manager

Office Manager

EHS Teacher I

Lien Reduction Negotiator

Personal Injury Case Manager

Millwork Senior Project Manager

Personal Injury Associate Attorney

Regional Operations Manager – Dental Practices

EHS Teacher I

Attorney Case Manager

Internet Sales Manager - Galpin Motors

Lead Product Manager, Legal and Insurance

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