Top 2848 Guest services manager Jobs in West Hollywood Ca

Director of Guest Services
Marriott International, Inc —Hollywood, CA
- $77,000 - $97,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Front Office Manager, Montrose, West Hollywood, CA
Montrose at Beverly Hills, West Hollywood, CA —West Hollywood, CA
- $80,000 - $86,000 a year
- Weekends as needed
- Computer literacy
- Writing skills
- Basic math
- Paid holidays
- Dental insurance
Quick Apply
Guest Experience Manager
IS Sunset Management LLC —West Hollywood, CA
- $80,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Analysis skills
Quick Apply
14d
Guest Services Manager
Hotel Figueroa —Los Angeles, CA
- $70,304 - $75,000 a year
- Overnight shift
- Word processing
- Mid-level
- Windows
Guest Services Manager
FAIRMONT —Los Angeles, CA
- $80,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Ability to climb stairs
- Health insurance
- 401(k)
Quick Apply
Guest Experience Planner
The Beverly Hills Hotel —Beverly Hills, CA
- $28.84 an hour
- Full-time
- English
- Hotel
- Entry level
- Health insurance
- Dental insurance
Guest Attache
Chateau Marmont —Los Angeles, CA
- $30 an hour
- 8 hour shift
- Hotel
- Organizational skills
- 2 years
Quick Apply
Front Office Manager
Dream Hollywood —Los Angeles, CA
- $75,000 a year
- Ability to walk for extended periods
- Computer literacy
- Writing skills
Quick Apply
12d
Guest Services Representative
Cooley LLP —Los Angeles, CA
- $28 - $34 an hour
- Overtime
- Inventory management
- English
- Bachelor's degree
- Commuter assistance
- Health savings account
General Manager
Marriott International, Inc —Los Angeles, CA
- $140,000 - $155,000 a year
- Full-time
- Bar
- Hotel
- Senior level
Rooms Manager In Training (Ultimate Leaders Program)
The Beverly Hills Hotel —Beverly Hills, CA
- $30.39 an hour
- Microsoft Outlook
- Marketing
- Ability to walk for extended periods
- Health insurance
- Dental insurance
General Manager (GM)
The Win-Dow —Los Angeles, CA
- $80,000 - $90,000 a year
- Full-time
- ServSafe
- Restaurant management
- Mid-level
- Paid training
- Health insurance
Quick Apply
Assistant General Manager (AGM)
Superba Food + Bread —Calabasas, CA
- $80,000 - $90,000 a year
- Full-time
- ServSafe
- Mid-level
- Mentoring
- Paid training
- Health insurance
Quick Apply
Restaurant General Manager
West Hollywood Breakfast Company —West Hollywood, CA
- $77,000 - $82,000 a year
- 8 hour shift
- Hospitality
- Bar
- Management
- Health insurance
- Dental insurance
Quick Apply
General Manager
Zankou Chicken - West Los Angeles —Los Angeles, CA
- $80,000 - $95,000 a year
- Full-time
- Management
- Fast casual restaurant
- Restaurant management
- Paid training
- Health insurance
Quick Apply
Sales Associate
Robbins Brothers —Pasadena, CA
- $57,949 - $90,000 a year
- Full-time
- Merchandising
- Quality control
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager I
Areas USA, Inc —Inglewood, CA
- $70,304 - $77,000 a year
- Mid-level
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Luxury Beauty Advisor | Skincare & Client Experience
Oliveda International Inc. —Venice, CA
- $20 - $23 an hour
- Part-time
- In-person
- 4 years
- Communication skills
- Employee discount
Quick Apply
Sales Floor Manager
Mr. Nice Guy —Bell Gardens, CA
- From $19 an hour
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
- Paid time off
- Employee discount
Quick Apply
Human Resources Director
Hilton Los Angeles/San Gabriel —San Gabriel, CA
- $75,000 - $85,000 a year
- Weekends as needed
- 5 years
- Writing skills
- Hotel
- Health insurance
- Dental insurance
Quick Apply

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Director of Guest Services

Marriott International, Inc -
Hollywood, CA

Apply Now

Job Details

Full-time
$77,000 - $97,000 a year

Qualifications

Physical security
Managing property management teams
Staff supervision
Workplace incident investigation management
Customer relationship building
Fire safety
Hotel policy compliance
Managing teams in a customer support role
Phone communication
Property supervision
Coaching
Greeting customers
Hotel quality control
Customer satisfaction tracking
Associate's degree in Business Administration
Employee relationship building
Answering guest questions
Performance feedback (performance evaluation method)
Managing hospitality teams
Hotel quality assurance
Mid-level
Frontline customer support management
High school diploma or GED
Team development
Hiring
Compliance monitoring
Professional development support
Energy efficiency & conservation
Continuous improvement
Team management

Full Job Description

Additional Information
Job Number26078843
Job CategoryRooms & Guest Services Operations
Location6250 Hollywood Blvd, Hollywood, California, United States, 90028
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $77,000 - $97,000 Annually
Bonus Eligible: Y

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Supervises Concierge and/or Bell Staff, when applicable.

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag.

Assists with energy conservation efforts by monitoring compliance during property tours.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Sends copy of MOD report to all departments on a daily basis.

Ensures compliance with all policies, standards and procedures.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Understands and complies with loss prevention policies and procedures.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Maintains high visibility in public areas during peak times.

Provides immediate assistance to guests as requested.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Records guest issues in the guest response tracking system.

Reviews comment cards and guest satisfaction results with employees.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Participates as needed in the investigation of employee and guest accidents.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest services manager jobs in west hollywood ca

Director of Guest Services

Front Office Manager, Montrose, West Hollywood, CA

Guest Experience Manager

Guest Services Manager

Guest Services Manager

Guest Experience Planner

Guest Attache

Front Office Manager

Guest Services Representative

General Manager

Rooms Manager In Training (Ultimate Leaders Program)

General Manager (GM)

Assistant General Manager (AGM)

Restaurant General Manager

General Manager

Sales Associate

Restaurant Manager I

Luxury Beauty Advisor | Skincare & Client Experience

Sales Floor Manager

Human Resources Director

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