Top 5 Senior customer service manager Jobs in West Jefferson, Oh

Senior Manager, Marketing & Customer Experience
Columbus Regional Airport Authority —Columbus, OH
- $145,000 - $165,000 a year
- Full-time
- 7 years
- Marketing
- Pass drug screening
4d
Senior Manager Customer Experience (On-Site)
Integra Beauty —Groveport, OH
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Sr. Client Manager - Employee Benefits
Gallagher Benefit Services —Dublin, OH
- $65,500 - $127,500 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Columbus, OH
- 5 years
- Research
- Travel
Manager, Customer Care & Sales Enablement
SCANA Energy —Dublin, OH
- $81,250 - $130,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Mentoring
- Health savings account
- Health insurance
Quick Apply
6d

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Senior Manager, Marketing & Customer Experience
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$145,000 - $165,000 a year
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Senior Manager, Marketing & Customer Experience

Columbus Regional Airport Authority -
Columbus, OH

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Job Details

Full-time
$145,000 - $165,000 a year
4 days ago

Qualifications

Vendor relationship building
Establishing vendor partnerships
Staff supervision
Contractor management
Managing marketing teams
Team development
Budget planning
Vendor relationship management
Media budget management
Leading team collaboration initiatives
Managing projects
Marketing agency experience
Cross-functional team management
Cross-functional communication
Senior leadership
Staff development

Full Job Description

The Columbus Regional Airport Authority manages and operates passenger-focused John Glenn Columbus International Airport (CMH), cargo-focused Rickenbacker International Airport (LCK), and general aviation airport Bolton Field (TZR).

We are a diverse group of committed and talented professionals who show up every day to take CRAA to new heights. Although our roles are as diverse as we are – from Custodial Services to Customer Service, from Accounting to Airport Police, from HVAC to Human Resources – we have one common goal: connect Ohio with the world.

Our organization is in constant motion, moving people and cargo 365 days a year. With our core values of Accountability, Innovation and Respect guiding us, we each do our part to contribute to our organization, the aviation industry, local businesses, and the economy. We create experiences for passengers, we create opportunities for businesses, and we create economic growth for Columbus.

Trust and respect are the foundation of our culture. We invite new ideas. We encourage innovation. We are inclusive and welcoming. We are empowered to enact positive change.

Your “Take Off” will be successful by doing the following with excellence:

Develops and executes integrated marketing and advertising strategies and annual plans aligned with CRAA’s strategic priorities, business objectives, and the needs of its airports and customers.
Leads the planning and execution of multi-channel marketing and advertising campaigns, including paid-media strategy, media planning and buying, creative development, production, placement, optimization, and performance measurement across traditional and digital channels.
Advances and protects CRAA and airport brands by ensuring campaigns, collateral, signage, environmental applications, and other customer-facing materials consistently reflect established brand strategy and standards and deliver a relevant, high-quality customer experience.
Leads relationships with advertising, creative, research, media, and other agencies and vendors, establishing clear scopes, timelines, deliverables, budgets, and performance expectations.
Utilizes market research, audience segmentation, customer data, industry trends, and voice-of-the-customer insights to inform strategies, messaging, investments, and service improvements.
Advances an enterprise-wide customer experience strategy that establishes service standards and priorities for a seamless, accessible, and welcoming traveler journey.
Provides direction, coaching, and quality oversight to assigned staff, interns, agencies, consultants, and vendors while fostering accountability, collaboration, innovation, and service excellence.
Performs related work as required.

Your “Landing” will be smooth if you meet th e following requirements:

Bachelor's Degree in marketing, advertising, communications, business, hospitality, or a related field and minimum seven (7) years of progressively responsible experience in marketing, advertising, brand management, or closely related field; equivalent of education and years of experience will be considered
Demonstrated experience leading complex marketing initiatives from strategy through execution, including creative development, media, budgets, timelines, vendors, and performance measurement
Experience managing agencies, consultants, or outside partners and holding them accountable for quality, cost, schedule, and results
Demonstrated experience leading and developing a professional, high-performing team
Experience leading cross-functional projects and influencing outcomes among teams and partners with differing responsibilities and priorities
Strong written, verbal, presentation, analytical, and relationship-management skills
Able to pass a pre-employment drug test, which includes testing for marijuana (medical marijuana cards are not acceptable)
Target salary range for this position is $145,000 - $165,000. The offered salary is evaluated using internal equity, job knowledge, skills, experience and other key factors.

The Columbus Regional Airport Authority is an equal opportunity employer and does not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, age, national origin, veteran status, disability, and all other groups or classes protected by applicable federal, state or local laws. The Authority does not tolerate violence or drug use in the workplace.

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senior customer service manager jobs in west jefferson, oh

Senior Manager, Marketing & Customer Experience

Senior Manager Customer Experience (On-Site)

Sr. Client Manager - Employee Benefits

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Manager, Customer Care & Sales Enablement

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