Top 657 Customer service representative Jobs in West Jefferson Oh

Call Center Supervisor
Solid Ground Solutions —Columbus, OH
- $25 - $27 an hour
- Call employer
- Hybrid work
- 5 years
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
8d
Customer Care & Scheduling Specialist
TenPoint Complete —Plain City, OH
- From $16 an hour
- Part-time
- Computer literacy
- Computer skills
- In-person
- On-the-job training
- Flexible schedule
Quick Apply
Customer Service Representative 840877
Stivers —Columbus, OH
- $18.00 - $18.50 an hour
- Temporary
- Research
- Office
- Communication skills
- Health insurance
- Prescription drug insurance
Quick Apply
1d
Call Center Representative
Improveit! Home Remodeling —Columbus, OH
- $24.97 - $30.08 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
2d
OHIO only - Work at Home Call Center Representative
InfoCision Management Corp. —Ohio
- $11 an hour
- Night shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
Customer Service Representative - Columbus, OH
SUPPLYONE INC. —Columbus, OH
- $60,000 - $65,000 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
1d
Patient Service Representative
quantum-health —Dublin, OH
- From $19 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Continuing education credits
- Paid holidays
Entry-Level Customer Service & Sales Representative
Arch City Collective —Columbus, OH
- $18.53 - $22.75 an hour
- Part-time
- Background check
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
2d
Customer Service Representative
ID Logistics —West Jefferson, OH
- $22 an hour
- Mid-level
- 3 years
- High school diploma or GED
- Dental insurance
- Vision insurance
6d
Customer Service Representative - Lab (Remote)
Labcorp —Dublin, OH
- $17.75 - $23.00 an hour
- Full-time
- Remote
- Computer literacy
- HIPAA
- Mid-level
- Employee stock purchase plan
- Disability insurance
11h
Customer Service Manager, Airport Customer Experience
American Airlines —Columbus, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
17h
Entry Level Customer Service Assistant
Foxfruit —Columbus, OH
- $3,750 - $4,475 a month
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
7h
Customer Service Rep
The Viking Group —Columbus, OH
- $20 - $26 an hour
- Computer literacy
- Basic math
- Windows
Quick Apply
20h
Call Center Representative
Eco Plumbers, Electricians, and HVAC Technicians —Hilliard, OH
- $22 - $23 an hour
- Full-time
- Background check
- Pass drug screening
- 1 year
Quick Apply
Customer Service Specialist, Accounts & Billing
Wolters Kluwer —Columbus, OH
- $48,900 - $83,750 a year
- Full-time
- Analysis skills
- Mentoring
- Communication skills
- Commuter assistance
- Paid parental leave
8d
National Customer Service Specialist (Friday - Monday 8:00AM - 6:00PM)
STG Intermodal Inc —Dublin, OH
- $20.00 - $28.55 an hour
- Mid-level
- High school diploma or GED
- Communication skills
Customer Service Specialist, Account & Billing
Wolters Kluwer —Columbus, OH
- $48,900 - $83,750 a year
- Full-time
- Analysis skills
- Mentoring
- Communication skills
- Commuter assistance
- Paid parental leave
8d
Client Success Representative (Remote)
Demand.com —Columbus, OH
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Logistics Customer Service Specialist
Kuehne+Nagel —West Jefferson, OH
- Microsoft Excel
- Microsoft Outlook
- Salesforce
- Health insurance
- 401(k)
12d
Customer Service Assistant 2
State of Ohio - Public Safety —Columbus, OH
- Weekends as needed
- Background check
- Word processing
- Computer literacy
- Free parking
- Paid holidays
1d

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Call Center Supervisor

Solid Ground Solutions
Columbus, OH

Quick Apply

Job Details

$25 - $27 an hour
8 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Managing teams in a customer support role
Supervising experience
Analytics

Full Job Description

The Call Center Supervisor supports the Call Center Manager in overseeing daily operations, ensuring efficient scheduling, high customer satisfaction, and seamless workflows across Solid Ground Solutions’ brands. This role focuses on administrative duties, facilitating new hire training, resolving team issues, and acting as a backup for the Call Center Manager during their absence. The Call Center Supervisor monitors performance metrics, ensures compliance with brand-specific protocols, and fosters a positive team environment while supporting sales conversions and CRM system administration.

Key Responsibilities:

Team Support & Daily Operations

 Assist the Call Center Manager in achieving scheduling goals, including

communicating cancellations, rescheduling, and same-day appointment

availability.

 Monitor call queues, provide real-time coaching, and step in to handle

escalations or support agents during high-volume periods.

 Conduct daily check-ins with team members to align on priorities, provide

feedback, and maintain a positive team culture.

 Support a distributed team (in-office, hybrid, or remote) using virtual

collaboration tools to ensure consistent performance.

Administrative Duties

 Convert web leads to files and distribute to schedulers within 5 minutes of

receipt.

 Update the outbound task list for team members daily and ensure timely

completion.

 Check and document voicemails daily, ensuring prompt follow-up.

 Complete address verifications, process Premier accounts, and update error

trackers daily.

 Maintain and audit CRM data (e.g., Service Titan) for accuracy and

compliance with data privacy protocols.

 Customize CRM dashboards and reports to support operational efficiency

and provide insights to the Call Center Manager.

Training & Onboarding

 Facilitate new hire training for schedulers, including call scripts, CRM usage,

and brand-specific protocols.

 Develop and update training materials to ensure consistency and alignment

with company standards.

Monitor new hire performance, provide coaching, and report progress to the Call Center Manager.

Backup for Call Center Manager

 Act as the interim point of contact in the Call Center Manager’s absence,

overseeing team operations and handling escalations.

 Conduct performance evaluations, document feedback, and implement

coaching plans to improve agent performance.

 Ensure adherence to brand-specific scripts, tone, and compliance

requirements (e.g., TCPA).

Cross-Department Collaboration

 Communicate with General Managers and Project Managers to align

schedules with field capacity and operational needs.

 Provide real-time updates to ensure seamless coordination between field

and office teams.

Sales Support & Conversion

 Assist agents with lead follow-ups, objection handling, and appointment

conversions to maximize booking rates.

 Monitor sales-related metrics (e.g., booking percentages, lead conversion

rates) and provide feedback to improve performance.

Crisis & Escalation Support

 Assist in resolving escalated customer issues, ensuring timely follow-up and

resolution.

 Support the execution of contingency plans during high-volume periods or

system outages.

Technology & System Support

 Maintain proficiency in CRM platforms (e.g., Service Titan) and assist with

troubleshooting system issues.

 Coordinate with IT or vendors to resolve technical issues and support system

integrations or updates.

Daily Job Duties

 Monitor inbound/outbound calls and assist agents as needed to meet

service level agreements (SLAs).

 Conduct daily team check-ins to review priorities and provide coaching.

 Convert web leads to files and distribute to schedulers promptly.

 Update outbound task lists and ensure timely completion of tasks.

 Check and document voicemails, ensuring follow-up within established

timeframes.

 Verify addresses, process Premier accounts, and update error trackers

daily.

 Assist with scheduling jobs and appointments across multiple brands,

ensuring accurate CRM updates.

 Train new hires and update training materials as needed.

 Audit call recordings for quality, professionalism, and compliance.

 Support the Call Center Manager with performance evaluations and

documentation.

 Generate daily/weekly performance reports and share with the Call Center

Manager.

 Assist in implementing recognition programs to boost team morale.

 Any additional duties as assigned by the Call Center Manager.

 Other duties as assigned

Qualifications

 5+ years of call center experience, with at least 2 years in a supervisory or

lead role.

 Proficiency in CRM platforms (e.g., Service Titan) and familiarity with virtual

collaboration tools.

 Strong verbal and written communication skills, with the ability to write

routine correspondence and interact effectively with internal teams and

customers.

 Excellent organizational, analytical, and problem-solving skills, with a focus

on emotional intelligence and adaptability.

 Proven ability to train and coach team members, fostering a positive and

inclusive team environment.

 Ability to define problems, collect data, and relay information to the Call

Center Manager for review.

 Experience supporting sales conversions and handling customer

escalations.

 Ability to work in a fast-paced, hybrid or remote environment with minimal

supervision.

 Flexible hours may be required to accommodate peak call volumes or

operational needs.

 Commitment to diversity, equity, and inclusion in team interactions and

training.

 Proficient in typing (numerical and alphabetical) and proofreading

documents for accuracy.

 Ability to define problems, collect data, and relay information to the Call

Center Manager for review and decision-making.

 Strong critical thinking skills to support real-time problem resolution and

process improvements.

Benefits

 Health, Dental, and Vision

 Paid Time off

 Paid Holidays

401(k) options

Quick Apply

Refine Your Search

customer service representative jobs in west jefferson oh

Call Center Supervisor

Customer Care & Scheduling Specialist

Customer Service Representative 840877

Call Center Representative

OHIO only - Work at Home Call Center Representative

Customer Service Representative - Columbus, OH

Patient Service Representative

Entry-Level Customer Service & Sales Representative

Customer Service Representative

Customer Service Representative - Lab (Remote)

Customer Service Manager, Airport Customer Experience

Entry Level Customer Service Assistant

Customer Service Rep

Call Center Representative

Customer Service Specialist, Accounts & Billing

National Customer Service Specialist (Friday - Monday 8:00AM - 6:00PM)

Customer Service Specialist, Account & Billing

Client Success Representative (Remote)

Logistics Customer Service Specialist

Customer Service Assistant 2

I want to receive the latest job alert for customer service representative in west jefferson oh

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