Top 514 Remote technical support manager Jobs in West Jordan, Ut

Technical Product Support - EdTech
Securly —Salt Lake City, UT
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
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Helpdesk Manager
Waterford.org —Taylorsville, UT
- $92,576 - $120,000 a year
- Full-time
- Remote
- Google Workspace
- Computer Science
- 5 years
- Health savings account
- Disability insurance
10d
Senior Software Engineer
Melon Local —Salt Lake City, UT
- $130,000 - $160,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- 1 year
- Paid parental leave
- Paid holidays
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Director, Data Science
CardWorks Servicing LLC —South Jordan, UT
- $146,409 - $162,676 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- AD&D insurance
- Paid holidays
Quick Apply
3d
Director of e-Commerce
KURU Footwear —Salt Lake City, UT
- Full-time
- Hybrid work
- Merchandising
- Office
- 8 years
- Health insurance
- Dental insurance
11d
Senior, Project Manager
Merrick Bank —South Jordan, UT
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- AD&D insurance
- Paid holidays
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11d
Sr Mgr CyberSecurity Incident Response
Mountain America Credit Union —Sandy, UT
- Full-time
- 6 years
- Public speaking
- Office
Director of Sales (Utility Products)
Stella-Jones Corporation —Salt Lake City, UT
- Full-time
- 5 years
- Bachelor's degree
- Travel
- AD&D insurance
- Disability insurance
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Low-Voltage Field Technician
ECAM —Salt Lake City, UT
- $26 - $38 an hour
- Overtime
- Customer service
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
1d
Implementation Manager I, Retirement (Remote)
National Benefit Services, LLC —West Jordan, UT
- Full-time
- Remote
- Customer service
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
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Remote IT Operations Specialist
LedgerGurus —Lehi, UT
- $25 - $30 an hour
- Part-time
- Remote
- Continuous improvement
- Communication skills
- Entry level
- Paid time off
- Work from home
Quick Apply
11d
Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Salt Lake City, UT)
Jolly Technologies —Salt Lake City, UT
- $60,000 - $150,000 a year
- Full-time
- Mid-level
- Windows
- 4 years
7d
Desktop Support Technician
L3Harris Technologies —Salt Lake City, UT
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
1d
Account Manager / B2B Inside Sales Representative - SaaS Applications (Salt Lake City, UT)
Jolly Technologies —Salt Lake City, UT
- $60,000 - $150,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
7d
Technical Project Manager (Remote)
RainFocus —Lehi, UT
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Product management
- 401(k)
- Paid time off
Quick Apply
5d
Enterprise Customer Success Manager
Scrunch —Salt Lake City, UT
- $110,000 - $140,000 a year
- Full-time
- Remote
- Research
- Senior level
- Communication skills
- Paid parental leave
- Disability insurance
Product Manager | Fully Remote US
HireVue, Inc. —Sandy, UT
- Full-time
- Remote
- Oracle
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Technical Account Manager
AfterShip —Lehi, UT
- Remote
- Inventory management
- Mid-level
- APIs
- Health insurance
- Work from home
Quick Apply
11d
Medical Cannabis Program Manager I
State of Utah —Taylorsville, UT
- $34.05 - $56.51 an hour
- Full-time
- Background check
- No background check
- Pass drug screening
10d
Operations Training Manager (Remote)
SOLV Energy, LLC —Salt Lake City, UT
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
Quick Apply
4d

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Technical Product Support - EdTech

Securly -
Salt Lake City, UT

Quick Apply

Job Details

Full-time
$24.00 - $26.44 an hour

Benefits

Paid parental leave
Paid holidays
Health insurance
Unlimited paid time off
Dental insurance
Work from home
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

School experience
Knowledge management
Network troubleshooting
ITIL Certification
Email customer support
Technical support via phone
Computer Science
Wireless networking
Phone communication
Learning technology
Slack
Mid-level
Windows
Incident Escalation
Managing clients in a customer support role
Collaboration with product development teams
Continuous improvement
Decision making
Customer engagement
CompTIA Network+
Mentoring
Customer service knowledge base
macOS
Customer support
Root cause analysis
Online help documentation
Technical support via email
SaaS
Technical Proficiency
CompTIA A+

Full Job Description

About Securly

Securly is the K–12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more supportive learning environments by detecting potential harm, supporting student mental health, and empowering educators with actionable insights that help students thrive.

By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student support—driving measurable improvements in safety and wellbeing. We are proud to be recognized as a Top Place to Work, a Top 40 Most Used EdTech, and one of the 150 most transformational growth companies in digital learning and workforce skills, as recognized by GSV.

Role Overview

As a Technical Product Support Specialist, you are the frontline support partner for schools using Securly's platform. You support both technical and non-technical users—primarily K–12 IT administrators, educators, and school staff—via phone, chat, email, and web-based support requests.

This role blends world-class customer service with technical problem-solving. You own customer issues end-to-end, from initial intake through final resolution or escalation, ensuring customers are never dropped between handoffs. You independently resolve Common and more complex issues, progressively build product expertise across assigned solutions, and escalate complex cases with clear, decision-ready documentation.

Success in this role is measured by resolution quality, customer satisfaction, operational reliability, and continuous learning—not just ticket volume.

Compensation: $24–$26.44/hour + full benefits
Location: Remote (U.S. Only)
Work Authorization: Candidates must have unrestricted U.S. work authorization. Securly does not sponsor or transfer visas (H-1B, TN, OPT, or similar) for this position
Reports to: Manager of Support Services
Type: Full-Time, Non-Exempt (Overtime Eligible)
Schedule: Monday–Friday, 8:00am–5:00pm MST or CST

What Success Looks Like

Success is evaluated holistically, with consideration for product complexity, customer context, and support volume.

First 90 Days – Core Execution & Product Foundations

During the first 90 days, success is demonstrated by building strong fundamentals and operating reliably within established support expectations.

Consistently deliver high levels of customer satisfaction, as reflected in CSAT feedback and customer interactions, through professional, empathetic, and clear communication
Resolve a meaningful portion of common ticket types and escalating advanced issues, in line with established team benchmarks and support expectations
Meet service level expectations (SLAs) for assigned tickets by balancing responsiveness, quality, and ownership
Accurately log, categorize, and document tickets in accordance with team standards and workflows
Demonstrate a working understanding of assigned core products, configurations, and common issue patterns
Escalate unresolved issues appropriately, providing clear troubleshooting steps, context, and recommended next actions to enable efficient resolution

First 180 Days – Proficiency & Expanded Product Coverage

By six months, success is reflected in increased independence, broader product coverage, and proactive problem-solving.

Sustain strong customer satisfaction and SLA adherence across support channels over time
Independently resolve a broader range of issues across multiple Securly products or configurations, consistent with role expectations
Reduce repeat or recurring issues through effective diagnosis, customer guidance, and root-cause awareness
Contribute to internal documentation, knowledge base articles, or shared resources that improve team efficiency and consistency
Demonstrate sound judgment in determining when to resolve, escalate, or collaborate with cross-functional partners

First 12 Months – Mastery & Continuous Improvement

At the one-year mark, success is defined by mastery, reliability, and positive team impact.

Maintain a strong and consistent track record of customer satisfaction, SLA adherence, and resolution quality
Demonstrate deep product fluency across multiple Securly solutions, including more complex support scenarios
Resolve higher-complexity issues independently when appropriate, escalating thoughtfully and effectively when needed
Serve as a trusted support resource for peers, contributing to onboarding, knowledge sharing, or informal mentorship
Provide insights and recommendations that help improve workflows, documentation, tooling, or the overall customer experience

What You Will Do

Customer & Technical Support

Serve as the first point of contact via phone, chat, email, and web-based support requests
Troubleshoot and resolve common customer, technical, and product issues using internal tools and testing environments
Guide non-technical users through technical steps with clarity, patience, and confidence, including live calls or screen-sharing sessions when needed
Maintain ownership of issues from intake through final resolution, ensuring consistent communication and follow-through

Ticket & Queue Management

Actively manage the inbound queue throughout your shift, balancing real-time and asynchronous work
Address tickets, calls, and voicemails in the order received while meeting SLA and quality expectations
Escalate issues within SLA using complete, decision-ready documentation that enables efficient handoff

Documentation & Knowledge Sharing

Maintain clear, accurate ticket notes detailing symptoms, investigative steps, actions taken, and outcomes
Identify recurring issues or patterns and contribute improvements to internal documentation, workflows, or knowledge base resources

Collaboration & Learning

Participate in daily team touchpoints (such as huddles or Slack-based discussions) to share insights, patterns, and troubleshooting strategies
Partner with Product, Engineering, DevOps, and Customer Success as needed to resolve issues and improve the support experience
Continuously adapt to new tools, processes, and product updates while expanding responsibility across assigned product areas

What We're Looking For

Technical & Domain Foundations

Proficiency with software products, IT systems, and foundational networking concepts, including the ability to diagnose how issues typically present across common networking layers (device, network, and application), with working knowledge of Wi-Fi and IP fundamentals
This level of proficiency is typically developed through hands-on experience in a customer-facing technical support, IT support, or similar role, often over the course of one or more years in a comparable environment, where independent troubleshooting and regular customer interaction are part of day-to-day responsibilities
Experience supporting Windows, macOS, and ChromeOS environments
Ability to learn new tools, platforms, and workflows in a fast-changing environment
Experience in K–12 education, EdTech, or SaaS strongly preferred

Education & Certifications (Helpful, Not Required)

Coursework or a degree in Computer Science, Information Technology, Networking, or a related field is beneficial but not required
Industry certifications (such as CompTIA A+, Network+, ITIL, or similar) are valued but not mandatory
Demonstrated, hands-on experience is considered equally or more important than formal education or certifications

Why You'll Love Working at Securly

Meaningful Impact: Support schools that protect and support millions of students
People-First Culture: Consistently recognized as a Top Place to Work
Remote-First Flexibility: Work from home with a supportive, distributed team
Career Growth: Build strong technical and customer-facing foundations with room to advance
Mission-Driven Work: Your work directly supports student safety and wellbeing

Benefits & Perks

Competitive hourly pay with overtime eligibility
Medical, dental, and vision coverage
401(k) with employer match
12 weeks of fully paid parental leave
Unlimited PTO, paid holidays, and a paid one-week year-end shutdown
$1,000 annual professional development stipend
Free mental health resources and Employee Assistance Program

Equal Opportunity Employer

Securly is committed to building a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, or any other legally protected characteristic. Accommodations are available throughout the hiring process. Please contact [email protected].

#LI-REMOTE #LI-DO1

Quick Apply

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