Top 10 Senior technical support Jobs in West Jordan, Ut

Sr. Customer Support Specialist (Remote)
Neumo Holdings LLC —West Jordan, UT
- Full-time
- Remote
- Computer science
- Computer Science
- Research
Quick Apply
1d
Sr. Help Desk Support Technician
ID Logistics —West Jordan, UT
- $65,000 - $73,000 a year
- Night shift
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Health insurance
Sr. Help Desk Technician
ID Logistics —West Jordan, UT
- $65,000 - $73,000 a year
- Night shift
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
12h
Senior Data Center Support Services Technician - Washington Vets to Tech (WaV2T)
Oracle —Salt Lake City, UT
- Computer Science
- Mid-level
- Windows
Senior Technical Training Analyst
Nice —Sandy, UT
- Microsoft Excel
- Microsoft Outlook
- 5 years
Senior Technical Analyst
Timpanogos Regional Hospital —Orem, UT
- Full-time
- Mid-level
- Analysis skills
- 2 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Manager, Customer Support
Human Interest —Lindon, UT
- $95,000 - $115,000 a year
- 5 years
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
Senior AI Training Specialist
University of Utah Health —Salt Lake City, UT
- 8 hour shift
- Bilingual
- Classroom
- 5 years
- Retirement plan
1d
Senior Trainer DC
AHU Technologies Inc —United States
- $70 an hour
- Full-time
- Remote
- System design
- Mid-level
- Bachelor's degree
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Senior Estimator
Overland Group, Inc. —Lehi, UT
The Senior Estimator is a senior member of the Preconstruction Department, reporting directly to the VP of Preconstruction, and is trusted to independently own…
Quick Apply
9d
Senior Software Engineer
Melon Local —Salt Lake City, UT
NET Backend-for-Frontend (BFF) that calls those same Web APIs. Your last six months have been mostly managing engineers, defining strategy, or doing…
$130,000 - $160,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist - Senior
Huntington Bank —Columbus, OH
Min 3 yrs of experience in direct contact customer technical support. Provide direct process and technical support for members of the Huntington executive…
Sr. IT Lifecycle & Support Specialist
Highlights for Children —Columbus, OH
Experience performing inventory audits, user audits, or software license reviews. CompTIA A+ or equivalent technical certification.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for senior technical support in west jordan, ut

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support jobs near west jordan, ut

Ai Training Specialist jobs in Salt Lake City, UT

Data Center Technician jobs in Salt Lake City, UT

Senior Technical Analyst jobs in Westminster, CO

Senior Technical Analyst jobs in Chicago, IL

Application Analyst jobs in Remote

Senior Technical Analyst jobs in New York, NY

Remote Technical Support jobs in Florida

Data Analyst jobs in Hartford, CT

Senior Helpdesk Technician jobs in Beaverton, OR

Senior Contract Administrator jobs in Remote

Senior Graphic Designer jobs in Dallas, TX

Senior Helpdesk Technician jobs in Charlotte, NC

Senior Helpdesk Technician jobs in Denton, TX

Senior Graphics Designer jobs in Boston, MA

Senior Helpdesk Technician jobs in Fairfax, VA

Senior Internal Auditor jobs in Boston, MA

Personal Trainer jobs in Illinois

Personal Trainer jobs in Oklahoma City, OK

Athletic Trainer jobs in New Orleans, LA

Corporate Trainer jobs in Anchorage, AK

Sr. Customer Support Specialist (Remote)

Neumo Holdings LLC
West Jordan, UT

Quick Apply

Job Details

Full-time
1 day ago

Qualifications

Customer communication
Managing projects

Full Job Description

Job Summary:

The Senior Customer Support Specialist at Neumo plays a critical role in providing advanced technical support for multiple Neumo products. This position requires a high degree of independent judgment to solve complex issues, and the ability to lead projects or initiatives related to customer support. The Senior Customer Support Specialist is responsible for troubleshooting issues across various Neumo platforms, including Core and Applications products, and delivering best-in-class service to customers, ensuring their technical needs are met efficiently. This role involves close collaboration with internal teams, including engineering, QA, and product management, to address escalated issues and develop support solutions.

Duties and Responsibilities:

Provide advanced troubleshooting and technical support for multiple Neumo products.
Serve as a point of escalation for complex customer inquiries, ensuring issues are resolved efficiently and customer satisfaction is maintained.
Utilize independent judgment to identify solutions for varied and complex technical problems.
Lead or contribute to support-related projects, initiatives, and process improvements.
Act as a liaison between customers and internal teams (engineering, QA, product management) to resolve escalated issues.
Assist with installation, maintenance, and technical guidance for customers using Neumo products, ensuring smooth implementation and continued support.
Proactively manage multiple support tickets and inquiries, prioritizing tasks and allocating resources as necessary.
Track and document ongoing issues, contributing to knowledge sharing and continuous improvement of support processes.
Assist in training and mentoring junior support staff, providing guidance and best practices for resolving customer issues.
Create, update, and maintain technical documentation, including procedures, FAQs, and user guides for customers and internal teams.
Collaborate with cross-functional teams to improve the functionality and usability of Neumo products.
Analyze existing customer accounts, identify trends, and recommend process or product enhancements to improve customer satisfaction.
Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.
Perform other duties as assigned.

Education and Experience:

At least 4 years of experience supporting Core products or 5 years of experience with Applications products, preferably in a SaaS environment.
Bachelor's degree in Computer Science, Management Information Systems, OR equivalent professional and technical experience demonstrating a deep understanding of Applications at both functional and technical levels (preferably Neumo products).
Experience managing multiple projects or support tickets simultaneously in a fast-paced environment.
Experience in leading projects or mentoring junior staff members.

Knowledge, Skills and Abilities:

Excellent written and verbal communication skills, with the ability to explain complex technical information to both technical and non-technical audiences.
Proven ability to work independently and exercise sound judgment when solving problems.
Strong de-escalation skills when handling customer issues.
Familiarity with support tools and systems, such as Microsoft Office, Jira, Slack, and Salesforce.
Strong organizational skills and attention to detail, with the ability to document and track customer issues accurately.
Strong troubleshooting and problem-solving skills with the ability to research, diagnose, and resolve complex technical issues.
Hands-on experience with the following products and tools:
- Anti-Virus Software
- Microsoft Active Directory (AD)
- Microsoft Domain Name Services (DNS)
- Microsoft Dynamic Host Configuration Protocol (DHCP)
- Microsoft Windows
- Network Printers
- Microsoft Office Suite
- Ticketing systems (e.g., Salesforce, Zendesk)
- General system administration tasks

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

senior technical support jobs in west jordan, ut

Sr. Customer Support Specialist (Remote)

Sr. Help Desk Support Technician

Sr. Help Desk Technician

Senior Data Center Support Services Technician - Washington Vets to Tech (WaV2T)

Senior Technical Training Analyst

Senior Technical Analyst

Senior Manager, Customer Support

Senior AI Training Specialist

Senior Trainer DC

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for senior technical support in west jordan, ut

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected