Top 1091 Member services representative Jobs in West Jordan Ut

Member Service Representative
SoFi —Cottonwood Heights, UT
- $20 an hour
- Call employer
- Background check
- Computer literacy
- Office
9d
Patient Service Representative
Intermountain Healthcare —Sandy, UT
- $18.31 - $23.80 an hour
- Weekends as needed
- Hospital
- Word processing
- Computer literacy
5d
Patient Access Representative
Holy Cross Hospital Jordan Valley —West Jordan, UT
- $17.00 - $25.08 an hour
- PRN
- Microsoft Excel
- Microsoft Outlook
- Windows
Member Support Specialist
MotivHealth —South Jordan, UT
- Full-time
- Spanish
- Customer service
- English
- Paid training
- Wellness program
Quick Apply
2d
Outside Sales Representative
UTB Transformers —Utah
- $80,000 - $150,000 a year
- Full-time
- Clean driving record
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
8d
Physical Therapy Assistant (PRN 10-15 VISITS A WEEK)
Symbii Home Health and Hospice —Salt Lake City, UT
- From $40 an hour
- Part-time
- Hybrid work
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Quick Apply
14d
Entry-Level Territory Sales Representative
Boss Fire Protection —Lehi, UT
- $550 - $1,400 a week
- Overtime
- Background check
- High school diploma or GED
- Driver's License
- Opportunities for advancement
- Flexible schedule
Quick Apply
Airport Civil Construction Manager
SALT LAKE CITY CORP —Salt Lake City, UT
- $114,750 - $135,498 a year
- Full-time
- Construction site
- Customer service
- Writing skills
- Paid parental leave
- Health insurance
Roofing Sales Representative
Ikon Roof —American Fork, UT
- $75,000 - $125,000 a year
- Urgently hiring
- Mid-level
- Residential
- Driver's License
Quick Apply
Assistant Manager
Black Bear Diner —American Fork, UT
- Weekends as needed
- Background check
- ServSafe
- Computer literacy
Quick Apply
11d
Mortgage Loan Processor/Coordinator Manager
Mountain America Credit Union —West Jordan, UT
- Full-time
- 5 years
- Writing skills
- Office
Sr Mgr CyberSecurity Incident Response
Mountain America Credit Union —Sandy, UT
- Full-time
- 6 years
- Public speaking
- Office
8d
Inside Sales - Instrumentation & Automation
Relevant Solutions —Salt Lake City, UT
- $60,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Financial Service Representative
Goldenwest Credit Union —South Jordan, UT
- $15 an hour
- Full-time
- Office
- High school diploma or GED
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
8d
Client Sales Associate (Automotive Sales)
Prestman Auto —South Salt Lake, UT
- $90,000 - $220,000 a year
- Full-time
- Background check
- No background check
- Driver's License
- Paid training
- Health insurance
Quick Apply
Entry-Level Sales - High Pay, Fast Growth
NTY —North Salt Lake, UT
- $120,000 - $180,000 a year
- Full-time
- No experience needed
- Reliable transportation
- Entry level
- Flexible schedule
Quick Apply
Sales Representative
Bartlett Roofing —Salt Lake City, UT
- $80,000 - $175,000 a year
- Full-time
- Hospitality
- Mid-level
- Office
- Paid training
- Health insurance
Quick Apply
7d
Licensed Service Plumber
SCOTT HALE PLUMBING HEATING AND AIR —Murray, UT
- $25 - $41 an hour
- Full-time
- Background check
- Clean driving record
- 6 years
- Paid parental leave
- Fuel card
Quick Apply
10h
Loan Closer (Mortgage Services)
Mountain America Credit Union —West Jordan, UT
- Full-time
- Microsoft Outlook
- High school
- Computer literacy
Rapid Deployment Representative
Inizio Engage —Salt Lake City, UT
- $63,000 - $117,000 a year
- Full-time
- Background check
- Clean driving record
- Research
- Paid parental leave
- Paid holidays
3d

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Member Service Representative

SoFi -
Cottonwood Heights, UT

Apply Now

Job Details

$20 an hour
9 days ago

Qualifications

Computer operation
Computer literacy
De-escalation techniques
High school diploma or GED
Managing clients in a customer support role
Computer skills

Full Job Description

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi's financial service products, including bank and investment accounts. You will support SoFi's fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution.

What you'll do:

Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR)
Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking, investment and credit card products
Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled
Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries
Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right
Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries
Meet or exceed specific performance metrics designed to measure the core responsibilities of the role
Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policies
Expand the scope of your primary role to support other lines of business based on business needs
Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers
Problem solves and promptly handles escalated issues requiring special handling through coordination with various internal departments to find resolutions to customer queries/issues/concerns
Manage customer expectations on timeline and resolution. Find the best solutions to ensure customer requirements are met
Proactively follow up on outstanding issues with internal functional areas and with external clients.
Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards

What you'll need:

Previous customer service experience, preferably in a similar industry or Call Center environment
Strong verbal and written communication skills
Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment
Active listening skills to understand customer needs and provide effective solutions
Basic computer skills with solid proficiency in Google Suite
Empathy and patience in dealing with customer inquiries and concerns
Ability to handle high-stress situations and irate customers with professionalism
Willingness to learn and stay updated on company policies, products, and services
Adaptability to handle a variety of customer queries and requests
Time management and organizational skills to handle multiple inquiries simultaneously
Ability to work days, evenings, and nights. Operation hours are between Monday- Thursday 6:00 AM - 8:00 PM MST/ Friday 6:00 AM -6:00 PM MST
Experience handling high-volume transactions across multiple channels of communication
High school diploma or GED required
Must successfully pass FINRA fingerprint background check
Ability to attend onsite training if required - 6 weeks of training may be in office
Salt Lake City office only (located in Cottonwood Heights)
Hourly pay $20.00

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Apply Now

Refine Your Search

member services representative jobs in west jordan ut

Member Service Representative

Patient Service Representative

Patient Access Representative

Member Support Specialist

Outside Sales Representative

Physical Therapy Assistant (PRN 10-15 VISITS A WEEK)

Entry-Level Territory Sales Representative

Airport Civil Construction Manager

Roofing Sales Representative

Assistant Manager

Mortgage Loan Processor/Coordinator Manager

Sr Mgr CyberSecurity Incident Response

Inside Sales - Instrumentation & Automation

Financial Service Representative

Client Sales Associate (Automotive Sales)

Entry-Level Sales - High Pay, Fast Growth

Sales Representative

Licensed Service Plumber

Loan Closer (Mortgage Services)

Rapid Deployment Representative

I want to receive the latest job alert for member services representative in west jordan ut

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The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

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