Description:
The Front Desk Receptionist (Check-In / Check-Out) plays a critical role in delivering an exceptional patient experience in a dermatology clinic. This position is responsible for managing all aspects of the front office workflow, including patient check-in, check-out, scheduling, insurance verification, and financial collections.
As the first and last point of contact, this role requires professionalism, efficiency, strong communication skills, and a consistently positive attitude. The Receptionist ensures smooth patient flow, accurate documentation, and compliance with all regulatory and practice standards.
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ESSENTIAL DUTIES & RESPONSIBILITIES
Check-In Responsibilities (CIR)
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Welcome patients, visitors, and vendors in a friendly, prompt, and professional manner
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Direct patients appropriately and ensure a positive first impression
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Ensure completion of all required documentation, including intake forms, consents, and sign-in procedures
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Accurately enter and/or update patient demographics in the EMR system
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Verify insurance eligibility, benefits, referrals, and authorizations prior to service
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Maintain patient flow and communicate delays or issues to clinical staff
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Ensure front office and waiting area are clean, organized, and ready for daily operations
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Open and prepare the office for business each day; assist with end-of-day closing and security procedures
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Check-Out Responsibilities (COR)
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Greet patients at check-out and provide prompt, courteous assistance
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Review provider orders and treatment plans to coordinate follow-up care
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Schedule follow-up appointments based on provider recommendations
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Enter patients into recall system (e.g., annual skin exams) when appointments are not scheduled
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Process product sales and ensure proper documentation and dispensing
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Maintain prescription logs accurately and daily
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Create recall appointments (e.g., 3-week follow-up )
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Collect all patient financial responsibilities, including co-pays, deductibles, coinsurance, and outstanding balances
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Process refunds or apply credits as needed; communicate with billing department for approvals
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Post charges daily once provider documentation is completed
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Balance daily collections, reconcile deposits, and enter into Daily Net Revenue (DNR) tracking system
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Prepare and complete daily bank deposits in accordance with practice policy
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COMMON GENERAL DUTIES
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Maintain strict patient confidentiality in accordance with HIPAA regulations
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Adhere to OSHA and all applicable healthcare compliance standards
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Follow all company policies, procedures, and workflows
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Provide excellent customer service with a positive, professional demeanor at all times
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Utilize proper telephone etiquette, including call handling, holds, and message routing
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Communicate effectively and work collaboratively with providers, leadership, and team members
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Report broken equipment, safety hazards, or facility concerns to management promptly
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Complete all assigned tasks within established timelines
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Maintain regular attendance and punctuality (arrival required at least 15 minutes prior to clinic opening)
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Perform additional duties as assigned
Requirements:
Education & Experience
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High school diploma or equivalent required
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Minimum 1–3 years of medical front office or customer service experience preferred
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Dermatology or specialty clinic experience strongly preferred
Knowledge, Skills & Abilities
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Strong communication and interpersonal skills
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Excellent organizational and multitasking abilities
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Ability to work efficiently in a fast-paced, high-volume environment
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Knowledge of medical terminology, insurance verification, and scheduling processes
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Experience with EMR/practice management systems preferred
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Strong attention to detail and accuracy in data entry and financial transactions
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PROFESSIONAL STANDARDS
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Maintain a professional appearance and demeanor at all times
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Demonstrate honesty, integrity, and strong work ethic
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Exhibit a “team-first” attitude with willingness to support clinic operations as needed
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Ability to take direction and feedback from Practice Administrator and Physician leadership
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Consistently reflect a positive, patient-centered attitude
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PHYSICAL REQUIREMENTS
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Prolonged periods of sitting, standing, and computer use
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Ability to perform repetitive tasks such as typing and phone use
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Occasional lifting of up to 15 pounds
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WORK ENVIRONMENT
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Fast-paced dermatology clinic with high patient volume
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Frequent interaction with patients, providers, and staff
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Exposure to confidential and sensitive information
