Top 940 It support specialist Jobs in West Mclean Va

Intermediate Helpdesk Specialist
Leidos —Fort Belvoir, VA
- $65,650 - $118,675 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
1d
DPAE Aircraft Carriers IT Analyst
CACI —Washington, DC
- $72,700 - $149,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
Level 1 Help Desk Technician
Nauticon Office Solutions —Gaithersburg, MD
- $43,000 a year
- Weekends as needed
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Momentum Financials Functional Support Analytics and Insights Engineer II Consultant (TS/SCI w/ Polygraph)
Deloitte —Arlington, VA
- $97,700 - $162,800 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
IT Support Specialist
The Nuclear Company —Washington, DC
- $81,000 - $98,000 a year
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
IT Technician / Helpdesk Specialist
Revolutional, LLC —McLean, VA
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
13d
Tier 2 IT Support Specialist
Evolver Inc —Reston, VA
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Specialist Digital Support Tier I (Part-Time)
United States Agency for Global Media (USAGM) —Washington, DC
- $42.02 an hour
- Part-time
- Mid-level
- Office
- Windows
Quick Apply
Data Center Support Technician
H5 Data Centers —Ashburn, VA
- $26 - $32 an hour
- Weekends as needed
- Mid-level
- Windows
- Organizational skills
Quick Apply
IT Consultant (Managed Services)
DelCor Technology Solutions —Silver Spring, MD
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Mileage reimbursement
- Paid parental leave
Quick Apply
Desktop Support Technician I
Cape Fox Shared Services —Chantilly, VA
- $26 - $31 an hour
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid holidays
- Disability insurance
9d
IT Desktop Support Technician II
NTT Ltd —Arlington, VA
- $84,216 - $126,324 a year
- Full-time
- 5 years
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
IT Specialist Digital Support Tier II
United States Agency for Global Media (USAGM) —Washington, DC
- $50.48 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
IT Specialist Digital Support Tier I
United States Agency for Global Media (USAGM) —Washington, DC
- $42.02 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
IT Mart Tech Support
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Hybrid work
- Computer literacy
- Mid-level
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching
IT Help Desk Specialist
AHU Technologies Inc —Washington, DC
- $32 - $35 an hour
- Full-time
- 11+ years
- Mid-level
- High school diploma or GED
Quick Apply
5d
IT Support Specialist
US House of Representatives —Washington, DC
- $84,271 - $90,661 a year
- Extended hours
- Writing skills
- Pass drug screening
- Maintenance
9d
IT Service Desk Technician
Agile Defense —Arlington, VA
- $68,000 - $75,000 a year
- Monday to Friday
- Mid-level
- Office
- Windows
Quick Apply
12d

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Intermediate Helpdesk Specialist

Leidos -
Fort Belvoir, VA

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Job Details

Full-time
$65,650 - $118,675 a year
1 day ago

Qualifications

Remote access software
Customer support ticket management
DoD 8570
IAT
IAT Level II
Ticketing system technical support

Full Job Description

Description

Leidos is seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in Fort Belvoir, VA.

In this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.

Primary Responsibilities:

You will serve as the initial point of contact for IT-related problems and incidents. In this capacity you will provide phone, online and deskside support to users, performing technical triage, troubleshooting, resolving the issues, and following escalation protocols as necessary. Additional duties will include:

Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
Document and communicate degradation of services or outage issues information to customers and help with resolution.
Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process.
Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
Ensure your assigned tickets stay within the program’s AQL/SLA commitments.
Open and close tickets in Remedy and/or Service Now.
Ensure all tickets, requests, and work orders are properly documented.
Create or coordinate the development of Knowledge Base Articles (KBA)
Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds.
Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services.

Basic Qualifications:

Bachelors Degree with 4+ years of relevant experience or a Masters Degree with 2+ years of experience. Additional experience will be considered in lieu of a degree.
Active DOD TS/SCI clearance required at time of hire.
Current 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to your start date with Leidos, as well as ability to maintain certification for duration of assignment to the DTRA I3TS contract.
Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
Experience meeting service level goals and targets.

Preferred Qualifications:

Experience with Office 365, remote desktop applications, and experience with Windows Server and Cisco networking
Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

July 28, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $65,650.00 - $118,675.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Apply Now

Refine Your Search

it support specialist jobs in west mclean va

Intermediate Helpdesk Specialist

DPAE Aircraft Carriers IT Analyst

Level 1 Help Desk Technician

Momentum Financials Functional Support Analytics and Insights Engineer II Consultant (TS/SCI w/ Polygraph)

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

Part-Time IT Support Assistant

IT Support Specialist

IT Technician / Helpdesk Specialist

Tier 2 IT Support Specialist

IT Specialist Digital Support Tier I (Part-Time)

Data Center Support Technician

IT Consultant (Managed Services)

Desktop Support Technician I

IT Desktop Support Technician II

IT Specialist Digital Support Tier II

IT Specialist Digital Support Tier I

IT Mart Tech Support

IT Help Desk Specialist

IT Support Specialist

IT Service Desk Technician

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