Top 150 Technical support representative Jobs in West Mifflin, Pa

Customer Relationship Coordinator
Microbac —Warrendale, PA
- Weekends as needed
- Pass drug screening
- Laboratory experience
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
12d
Customer Care - Product Technical Support Specialist - Pittsburgh Hybrid / Remote Other Locations
Zoll Medical Corporation —Pittsburgh, PA
- $19 - $23 an hour
- 8 hour shift
- Remote
- Spanish
- Computer literacy
- Writing skills
RSR Concierge
Renewal by Andersen LLC —Murrysville, PA
- $24.95 - $36.15 an hour
- Full-time
- Hybrid work
- Office
- Residential
- Organizational skills
- Profit sharing
- Paid parental leave
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12d
Client Support Representative I (Product Support Representative I) -REMOTE
Net Health —Pittsburgh, PA
- $19 an hour
- Weekends as needed
- Remote
- Oracle
- Salesforce
- High school diploma or GED
- Health insurance
Quick Apply
Patient TV Support Rep
Uniguest —Oakmont, PA
- $17.50 an hour
- Part-time
- Hospital
- Computer literacy
- High school diploma or GED
Quick Apply
Entry Level Software Specialist
CemSites —Perryopolis, PA
- Computer literacy
- High school diploma or GED
- SQL
- Paid holidays
- Health insurance
12d
Product Support Representative IV - REMOTE
Net Health —Pittsburgh, PA
- $19.62 - $24.52 an hour
- Weekends as needed
- Remote
- Oracle
- 3 years
- High school diploma or GED
- Health insurance
Quick Apply
Client Services Representative
Birgo —Pittsburgh, PA
- $50,000 - $60,000 a year
- Remote
- Mid-level
- Computer skills
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
13d
Technical Support Representative- Tier 1
Petrosoft LLC —Pittsburgh, PA
- $20 - $21 an hour
- Full-time
- Azure
- English
- Mid-level
Quick Apply
13d
IT Support Specialist I
Northeast Paving —Pittsburgh, PA
- Extended hours
- Construction site
- System design
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Specialist, Client Service
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- Entry level
Field Services Representative - Pennsylvania
Tenaris —Pittsburgh, PA
- Mid-level
Customer Service Representative - Technical
Disabled Veteran Solutions —Coraopolis, PA
- From $18.92 a week
- Extended hours
- Remote
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Technical Support Representative
BRADY WORLDWIDE INC —Pittsburgh, PA
- Full-time
- 5 years
- Engineering
- Mid-level
- Paid parental leave
- Health savings account
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Sales Representative - $1,000 - $2,000/Week
Spartan Solar —Pittsburgh, PA
- $100,000 - $125,000 a year
- Full-time
- Mid-level
- Leadership
- Time management
- Flexible schedule
Quick Apply
Client Experience Manager
Alpha Drive Ai —Pennsylvania
- $70,000 - $80,000 a year
- Weekends as needed
- Dealership
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
3d
Service Coordinator
Mitsubishi Electric Power Products, Inc. —Warrendale, PA
- $27 - $28 an hour
- Full-time
- Mid-level
- 3 years
- Organizational skills
- Profit sharing
- Wellness program
Quick Apply
Account Executive
Hydro —Moon Township, PA
- $111,132 - $152,101 a year
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Outside Sales Representative
Hood Distribution —Carnegie, PA
- $40,000 - $45,000 a year
- Full-time
- Bilingual
- Background check
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Account Manager - Reliability Solutions Group
Equipment & Controls, Inc. —Lawrence, PA
- 5 years
- Engineering
- Experience equivalent to degree accepted
- Profit sharing
- Cell phone reimbursement
Quick Apply

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Customer Relationship Coordinator

Microbac -
Warrendale, PA

Quick Apply

Job Details

Full-time
12 days ago

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Flextime
Vision insurance
Life insurance
Referral program

Qualifications

Computer operation
Desktop applications

Full Job Description

Come join our family! If you are interested in truly making a difference in a collaborative and rewarding work setting with a culture of respect, accountability, appreciation, and loyalty, Microbac might be the right place for you!

We offer a positive working environment with engaged and supportive leadership teams along with competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flextime, a wellness program, referral bonus, tuition reimbursement and more!

ABOUT MICROBAC

Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients nationwide, offering laboratory solutions to life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined by over 50 years of trusted, analytical and measurement experience.

As a privately held third-party testing company, Microbac operates with a commitment to our workforce, safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.

JOB SUMMARY

Customer Relationship Coordinators work within our Customer Relationship team, supporting CR and operations by providing world class customer experience (CX) to Tier III customers through timely response and effective communication. Customer Relationship Coordinators engage in a variety of client centered tasks such as greeting clients, addressing and routing client questions and concerns, partnering with management and operations to solve basic customer issues, assisting in the creation of reports and addressing other clerical duties as needed.

MAJOR/ESSENTIAL FUNCTIONS:

Ensure clients have a positive customer experience through proactive and professional customer service efforts.
Execute a number of administrative duties such as making and fielding phone calls, emailing and faxing documents, data entry and other clerical functions as needed
Maintain a high level of professional contact with assigned Tier III clients
Administrative duties that include data entry, formulating, compiling and reviewing reports, and developing informational materials
Works with the CRM/CRS to ensure proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for all assigned Tier III accounts. Accountable for accurate account set up and responsible for setting up programs and testing information in the laboratory information management system (ELEMENT / CRM / AXIS / CONTROL and any other system set ups critical to customer management.
As part of the onboarding process, review first sample Certificate of Analysis (COA) and invoice with the customer to verify that appropriate tests and reporting format are as requested.
Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer’s expectations and follow up with solutions.
Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions in the customer relationship management (CRM) system.
Field incoming leads and ensure they are transferred to the correct TSM/AM/Sales.
Communicate and collaborate with technical staff to uncover solutions to client needs.
Set up accounts, file documents, and ensure documents are thoroughly and accurately completed
May support sales team with various duties including answering questions and preparing quotes
May support Field Staff with scheduled pick-ups on the weekend. Driving to and from the lab will be required and a Company Car will be provided for these travels.
May assist Sample Receiving staff with the intake and logging of samples, specifically on the weekend.
Verify chain of custody forms/schedule work
Assist with the logging and tracking of client test samples
Perform other related duties as needed

PREFERRED QUALIFICATIONS:

Job Requirements:

Broad knowledge and proven experience in customer service

Excellent written and verbal communication skills
PC proficiency
Basic problem-solving abilities
General technical industry knowledge as evident by a basic understanding of concepts, terminology and instrumentation used
General understanding of EPA and/or FDA/USDA regulatory standards and protocols related to analytical testing is preferred. Education and Experience:
Bachelor’s Degree in a field related to the Sciences or 1 year of relevant experience preferred
Prior customer service experience required
Prior commercial laboratory experience preferred
Must be a self-starter. Be able to prioritize workload and handle many competing tasks at once.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception.

Working Conditions:

While performing the duties of this job, the employee will be in a general office environment.
The noise level in the work environment is usually moderate.
This job may require travel less than 20%

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets.

OTHER:

This job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time.

Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Microbac is an Equal Opportunity Employer – We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

Shifts would be Wednesday-Sunday, 8am-5pm. Working the weekends will be consistent and mandatory for this role. Monday and Tuesday will be the days off weekly.

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Refine Your Search

technical support representative jobs in west mifflin, pa

Customer Relationship Coordinator

Customer Care - Product Technical Support Specialist - Pittsburgh Hybrid / Remote Other Locations

RSR Concierge

Client Support Representative I (Product Support Representative I) -REMOTE

Patient TV Support Rep

Entry Level Software Specialist

Product Support Representative IV - REMOTE

Client Services Representative

Technical Support Representative- Tier 1

IT Support Specialist I

Specialist, Client Service

Field Services Representative - Pennsylvania

Customer Service Representative - Technical

Technical Support Representative

Sales Representative - $1,000 - $2,000/Week

Client Experience Manager

Service Coordinator

Account Executive

Outside Sales Representative

Account Manager - Reliability Solutions Group

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