Top 542 Customer advocate Jobs in West Mifflin Pa

Contact Center Specialist- HVI
UPMC —Pittsburgh, PA
- $19.80 - $30.40 an hour
- Full-time
- Remote
- High school diploma or GED
- 2 years
- Entry level
4d
Customer Service Call Center - Pittsburgh On Site - Competitive Wages!
CCS —Pittsburgh, PA
- 8 hour shift
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
Cafe Associate
Sam's Club —West Mifflin, PA
- $18 - $26 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Produce Associate
Sam's Club —West Mifflin, PA
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Contact Center Specialist (Sports Medicine)
UPMC —Pittsburgh, PA
- $19.80 - $30.40 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
Baker and Packager Associate
Sam's Club —West Mifflin, PA
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
RN Float Pool-Critical Care Service Line (Full Time 36 Hours), West Penn Hospital
Allegheny Health Network —Pittsburgh, PA
- Full-time
- CPR Certification
- Nursing
- Float pool
- Free parking
- Commuter assistance
Remote Licensed Mental Health Therapist
Grow Therapy —Pennsylvania
- $70 - $91 an hour
- Part-time
- Remote
- Licensed Clinical Social Worker
- Mid-level
- Telehealth
- Continuing education credits
- Professional development assistance
13d
Patient Support Representative
Zeal Specialty Pharmacy —Pittsburgh, PA
- $17.50 - $21.50 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
RN, OR, Forbes
Allegheny Health Network —Monroeville, PA
- Full-time
- CPR Certification
- Nursing
- RN License
RN - Float Pool, Jefferson - Sign On Bonus Eligible
Allegheny Health Network —Jefferson Hills, PA
- Full-time
- CPR Certification
- Nursing
- Float pool
Retail Sales Representative
2020 Companies, Inc. —West Mifflin, PA
- $800 - $1,000 a week
- Weekends as needed
- High school diploma or GED
- Marketing
- Entry level
- Paid training
- Paid holidays
Quick Apply
Product Manager
QVC —Pennsylvania
- Full-time
- 5 years
- Merchandising
- Bachelor's degree
- Health insurance
- 401(k)
Local CDL Truck Driver
Schneider's Dairy —Pittsburgh, PA
- $21.00 - $24.53 an hour
- Overtime
- CDL B
- Background check
- Dedicated
- Health insurance
- Dental insurance
Quick Apply
13d
Retail Sales Advocate - Dee's Wireless (Cricket Wireless)
Dee's Cellular - A Cricket Wireless Authorized Retailer —Belle Vernon, PA
- $13.50 - $17.00 an hour
- Weekends as needed
- Customer service
- High school diploma or GED
- Computer skills
- Paid training
- Paid time off
Quick Apply
14d
Retail Sales Representative
2020 Companies, Inc. —Bethel Park, PA
- $800 - $1,000 a week
- Weekends as needed
- High school diploma or GED
- Marketing
- Entry level
- Paid training
- Paid holidays
Quick Apply
Licensed Therapist or Psychologist (LPC, LCSW, or LMFT)
Grow Therapy —Pennsylvania
- $70 - $91 an hour
- Part-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Continuing education credits
- Professional development assistance
13d
RN Clinical Supervisor - Home Health
Maxim Healthcare —Pittsburgh, PA
- $72,000 - $74,000 a year
- Full-time
- Management
- RN License
- Customer service
- Profit sharing
- Mileage reimbursement
Quick Apply
Bilingual Sales Representative (McKeesport)
Talk4less Cricket Wireless Authorized Retailer —McKeesport, PA
- $14 - $15 an hour
- Full-time
- Bilingual
- Word processing
- No high school diploma
- Health insurance
- Employee discount
Quick Apply
1d
Bilingual Sales Representative (Crafton)
Talk4less Cricket Wireless Authorized Retailer —Pittsburgh, PA
- $14 - $15 an hour
- Full-time
- Bilingual
- Word processing
- No high school diploma
- Health insurance
- Employee discount
Quick Apply
1d

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Contact Center Specialist- HVI

UPMC -
Pittsburgh, PA

Apply Now

Job Details

Full-time
$19.80 - $30.40 an hour
4 days ago

Qualifications

High school diploma or GED
Decision making
Telephone systems
Multi-line phone systems

Full Job Description

University of Pittsburgh Physicians is hiring a full-time Contact Center Specialist for the Heart and Vascular at UPMC Presbyterian Hospital. This position is Monday-Friday, daylight hours, no weekends or holidays. This position is fully remote after successful completion of the training/orientation period.

Purpose:
The Contact Center Specialist will provide support for the Contact Center activities by serving as the first line of contact for the patient. The Contact Center Specialist acts as an advocate for patients by providing guidance, interpretation and education on scheduling, registration, billing, claim status, and various patient related inquires. Responsible for efficient and courteous resolution to verbal and written inquiries to ensure internal and external patient satisfaction while maintaining call servicing and quality standards. Typically, functions under the direction of the Supervisor/Manager.

Responsibilities:

• Answer multi-line telephone system, with a clear focus on patient satisfaction and first call resolution while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and takes messages, when appropriate, interacting with the staff and leadership of other departments when necessary. • Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity. Enters or updates information in the appropriate system(s) accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.
• Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtains, verifies and corrects registration information of new and existing patients. Mail new patient packets prior to scheduled appointment and handle medicine refill requests. • Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries.
• Identify and take action to address patient concerns by utilizing effective decision making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician’s office to meet the patient’s needs. Research, resolve and respond to email, web and telephone billing inquiries from patients and insurance carriers in accordance with departmental protocols. • Complete follow-up on unpaid account balances. Contact guarantors, third party payors, and/or other outside agencies for payment of balances due. Establish reasonable payment plans according to department policies; set up payment arrangement in system and monitors payments for consistency and timeliness. Counsel patients on various local, state and federal agencies, which may be available to assist with funding of health care.
• Assist patients that call with access issues for their MyUPMC account, telemedicine visit or any other on-line access concerns • Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient. • Review and take action on accounts on aged trial balance reports or in assigned work queue meeting specified dollar and age criteria to ensure lowest number of days possible on accounts receivable. Assign accounts deemed un-collectible to external collection agencies on a monthly basis. • Document all actions taken on a patient account. Review on-line account history and EOB's to ensure all payers have been billed and to validate the accuracy of payments and adjustments posted.
• Identify, review, and research credit balance accounts, potential refunds, adjustments, payment transfers, etc., to bring the account balance to zero. • Identify and take action towards resolution of problematic accounts through potential refunds, adjustments, payment transfers, etc. to bring balance to zero. Adhere to Fair Debt Collection Practices Guidelines and understands the laws and regulations applicable to job functions. • Performs in accordance with system-wide competencies/behaviors. • Performs other duties as assigned.

HS Diploma or equivalent ; 2 year general customer service experience or Call center experience. Must have experience with multi-line phone system. Previous health insurance experience preferred.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Apply Now

Refine Your Search

customer advocate jobs in west mifflin pa

Contact Center Specialist- HVI

Customer Service Call Center - Pittsburgh On Site - Competitive Wages!

Cafe Associate

Produce Associate

Contact Center Specialist (Sports Medicine)

Baker and Packager Associate

RN Float Pool-Critical Care Service Line (Full Time 36 Hours), West Penn Hospital

Remote Licensed Mental Health Therapist

Patient Support Representative

RN, OR, Forbes

RN - Float Pool, Jefferson - Sign On Bonus Eligible

Retail Sales Representative

Product Manager

Local CDL Truck Driver

Retail Sales Advocate - Dee's Wireless (Cricket Wireless)

Retail Sales Representative

Licensed Therapist or Psychologist (LPC, LCSW, or LMFT)

RN Clinical Supervisor - Home Health

Bilingual Sales Representative (McKeesport)

Bilingual Sales Representative (Crafton)

I want to receive the latest job alert for customer advocate in west mifflin pa

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