About Bits & Bows
Bits & Bows is a fast-growing children’s lifestyle brand creating classic apparel and accessories inspired by timeless traditions. As we expand our direct-to-consumer, wholesale, personalization, and retail businesses, we are looking for an experienced and highly accountable Senior Operations Manager to help build the operational foundation for our next stage of growth.
The Role
The Senior Operations Manager will lead the day-to-day operational execution of Bits & Bows, with responsibility for fulfillment, warehouse operations, inventory accuracy, quality control, personalization and embroidery workflow, and operational processes.
This is a hands-on leadership position for someone who is equally comfortable managing people, improving processes, analyzing performance, and stepping onto the warehouse floor to solve problems firsthand.
The right person doesn't simply fix today's problem. They determine why it happened and build the process, accountability, or control necessary to prevent it from happening again.
Key ResponsibilitiesFulfillment & Warehouse Operations
- Lead day-to-day direct-to-consumer and wholesale fulfillment, ensuring orders are accurate and shipped on time.
- Establish clear workflows and accountability across receiving, picking, quality control, packing, and shipping.
- Monitor order backlogs, deadlines, staffing needs, and operational priorities.
- Plan workflow and staffing around seasonal peaks, launches, and large wholesale orders.
- Maintain an organized, efficient, and well-managed warehouse environment.
Wholesale Operations
- Oversee fulfillment for wholesale accounts, ensuring orders are picked, inspected, documented, packed, and shipped according to customer requirements.
- Establish appropriate controls for large, complex, and high-value orders.
- Partner closely with the wholesale team to manage ship windows and customer requirements.
- Proactively identify orders at risk of missing deadlines or requirements and resolve issues before they affect customers.
Inventory & Quality Control
- Maintain accurate physical and system inventory through cycle counts, reconciliations, and inventory controls.
- Investigate discrepancies and operational errors to identify and address root causes.
- Establish clear procedures for damaged, defective, returned, or unsellable inventory.
- Develop and enforce quality-control checkpoints throughout receiving, personalization, fulfillment, and shipping.
- Track errors and recurring issues and implement corrective actions.
Embroidery & Personalization
- Oversee workflow, scheduling, and priorities for embroidery and personalization operations.
- Partner with embroidery leadership to maintain quality standards, turnaround times, and appropriate staffing.
- Coordinate personalized order volume with fulfillment schedules and customer deadlines.
- Identify opportunities to improve efficiency and throughput without compromising quality.
Process Improvement & Systems
- Develop, document, implement, and continuously improve operational SOPs.
- Ensure processes are trained, understood, and consistently followed.
- Identify bottlenecks, recurring errors, unnecessary manual work, and opportunities for automation.
- Help improve the company's use of ecommerce, inventory, order-management, and operational systems.
- Develop reporting that provides leadership with clear visibility into operational performance.
Team Leadership
- Lead, coach, and develop fulfillment, warehouse, and operational team members and supervisors.
- Establish clear responsibilities, expectations, and performance standards.
- Ensure employees are properly trained and held accountable for following established procedures.
- Address performance and process-compliance issues promptly.
- Build a culture of urgency, accuracy, organization, ownership, and continuous improvement.
Key Performance Indicators
Success will be measured across areas including:
- Order accuracy and on-time shipping
- Wholesale fulfillment performance
- Inventory accuracy
- Picking, packing, and personalization error rates
- Embroidery turnaround time
- Receiving accuracy and efficiency
- Order backlog
- Labor productivity
- Quality-control compliance
What We're Looking For
- 5+ years of experience in operations, fulfillment, warehouse management, distribution, ecommerce operations, or a related field.
- 2+ years of experience managing teams.
- Experience within apparel, consumer products, ecommerce, retail, wholesale, or another inventory-intensive business strongly preferred.
- Demonstrated ability to improve processes, implement controls, and create operational accountability.
- Strong understanding of warehouse operations and inventory management.
- Experience with ecommerce, ERP, WMS, inventory, or order-management systems.
- Strong analytical, organizational, and problem-solving skills.
- High standards for accuracy, accountability, and follow-through.
- Willingness to be hands-on and actively engaged in day-to-day operations.
Who Will Thrive Here
You are a hands-on operator who likes clear expectations, organized processes, accurate inventory, and measurable results.
When something goes wrong, you don't simply correct it—you want to understand why it happened and make sure it doesn't happen again.
You are comfortable holding people accountable while providing the processes, training, and tools they need to succeed. You enjoy building structure in a fast-moving environment and are energized by the opportunity to help a growing company scale.
Growth Opportunity
This role offers significant opportunity for increased responsibility as Bits & Bows grows. An exceptional Senior Operations Manager who demonstrates the ability to build scalable systems, develop a strong team, and take increasing ownership of operational performance will have the opportunity to grow into broader operations leadership.
What Success Looks Like
Success means orders are accurate and on time, inventory can be trusted, processes are consistently followed, employees understand their responsibilities, and operational problems are identified and solved before they become customer or executive-level issues.
Ultimately, this person will help build an operation that is organized, accountable, accurate, and capable of supporting the continued growth of Bits & Bows.
Pay: $75,000.00 - $105,000.00 per year
Benefits:
- Employee discount
- Paid time off
Education:
Experience:
- Warehouse management: 3 years (Required)
Location:
- Pittsburgh, PA 15238 (Required)
Ability to Commute:
- Pittsburgh, PA 15238 (Required)
Work Location: In person
