Top 137 Call center representative Jobs in West Newton, Ma

Retail Sales Representative I
Astound —Arlington, MA
- $20 - $24 an hour
- Full-time
- Bilingual
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Customer Experience Specialist
Kuhlman Electric —Danvers, MA
- $21 - $28 an hour
- Full-time
- English
- Typing
- In-person
- Paid training
- Health insurance
Quick Apply
Customer Service Representative part time
Hire Partnership LLC —Boston, MA
- $21 - $24 an hour
- Contract
- Medical office experience
- HIPAA
- Mid-level
Quick Apply
9d
Customer Care Specialist
New England Ice Cream Corporation —Norton, MA
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Contact Center Representative
North Easton Savings Bank —Whitman, MA
- Full-time
- Computer literacy
- Writing skills
- English
20h
Customer Service Representative
Mass General Brigham Health Plan Holding Company, Inc. —Somerville, MA
- $19.81 - $28.30 an hour
- Monday to Friday
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Opportunities for advancement
Quick Apply
2d
Healthcare Customer Service Coordinator
IVI RMA North America —Waltham, MA
- $25 - $28 an hour
- Urgently hiring
- High school diploma or GED
- Analysis skills
- Organizational skills
- AD&D insurance
- Paid holidays
Quick Apply
Admin I Customer Care Representative
Ahold Delhaize USA —Quincy, MA
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Enrollment Contact Representative
Northeastern University —Dedham, MA
- $23.02 - $31.66 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Organizational skills
- Health insurance
- Dental insurance
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Hybrid work
- Research
- High school diploma or GED
- Mentoring
Call Center Agent
College Hunks Hauling Junk —Lowell, MA
- $17 - $23 an hour
- Part-time
- Background check
- Computer literacy
- High school diploma or GED
- Dental insurance
- 401(k)
Quick Apply
Virtual Consumer Service Representative
Lifetime Brands —Medford, MA
- $16 - $17 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Customer Intake Rep I Norwood MA
Home Care Delivered Inc —Norwood, MA
- $25 an hour
- Full-time
- Bilingual
- Medical office experience
- HIPAA
- Paid training
- Health savings account
3d
Call Center Representative
Foxfruit —Boston, MA
- $3,800 - $4,450 a month
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
5d
Call Center Representative
Waste Connections —Westborough, MA
- $25 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Disability insurance
Quick Apply
Customer Service Representative
Optum —Southborough, MA
- $16 - $29 an hour
- Overtime
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
Customer Service Representatives, Temporary (SY26-27)
Boston Public Schools —Boston, MA
- $25 an hour
- Temporary
- Computer science
- Computer Science
- Writing skills
Service Representative (East Coast Candidates only) | Dental Provider Service Division | September 2026 - Remote
Blue Cross Blue Shield of Massachusetts —Hingham, MA
- $20.40 an hour
- Full-time
- Remote
- Microsoft Word
- Computer literacy
- Research
- Health insurance
- Dental insurance
12d
Call Center Agent Per Diem
Harbor Health Services, Inc. —Dorchester, MA
- $19.50 - $25.58 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply

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Retail Sales Representative I

Astound -
Arlington, MA

Apply Now

Job Details

Full-time
$20 - $24 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Bilingual
Visitor query response
Retail customer service procedures
Customer communication
Sales reporting
Customer relationship building
Promoting products
Client rapport building
Client inquiry handling
Answering guest questions
Brand representation
High school diploma or GED
Cash register operations
Decision making
Customer engagement
Needs-based selling
Organizational skills
Telecommunication
Retail store product knowledge
Customer support
Order processing
Guest rapport building
Customer interaction during outreach
Entry level
Client interaction via phone calls

Full Job Description

A Day in the Life of the Retail Sales Representative I:

Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers
Demonstrate Astound's various products and services to inbound customer traffic at the retail center
Communicate current promotions and offers to all potential customers
Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs
Review customer’s current level of service and introduce new services as appropriate
Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive
Seek opportunities with customers to enhance the company’s image. Maintain a neat appearance, show respect and respect the customer’s property
Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis
Track sales progress and document productivity on sales forms/ reports as provided by the company
Ensure all required paperwork is legible, complete and submitted in a timely manner

What You Bring to the Table:

Phone customer support/service related background in call center environment preferred
Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectful
Bilingual skills preferred
Friendly, enthusiastic and outgoing demeanor
Demonstrates a thorough knowledge of cable and data products and services
Ability to learn and retain new information and concepts quickly
Demonstrates ability to diagnose and solve problems
Exhibits the ability to follow direction and possesses the ability to follow through
Displays proven good judgment and proactive decision-making skills
Must possess the ability to adapt to change
Cable Television industry experience preferred
Telecommunications experience preferred
High school diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including:

401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program

Benefits listed above are for regular full-time position

Base Salary: The base salary range in Massachusetts for this position is $20.00 - $24.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.

Our Mission Statement:

Take care of our customers
Take care of each other
Do what we say we are going to do
Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Apply Now

Refine Your Search

call center representative jobs in west newton, ma

Retail Sales Representative I

Customer Experience Specialist

Customer Service Representative part time

Customer Care Specialist

Contact Center Representative

Customer Service Representative

Healthcare Customer Service Coordinator

Admin I Customer Care Representative

Enrollment Contact Representative

Call Center Representative

Call Center Agent

Virtual Consumer Service Representative

Patient Experience Representative- ORL Call Center

Customer Intake Rep I Norwood MA

Call Center Representative

Call Center Representative

Customer Service Representative

Customer Service Representatives, Temporary (SY26-27)

Service Representative (East Coast Candidates only) | Dental Provider Service Division | September 2026 - Remote

Call Center Agent Per Diem

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