Top 498 Customer service manager Jobs in West Orange, Nj

Call Center Manager
Coda Staffing —Newark, NJ
- $80,000 - $100,000 a year
- Overtime
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Customer Care Supervisor (Remote)
JCPenney —Wayne, NJ
- $57,000 - $95,000 a year
- Remote
- Management
- Mid-level
- High school diploma or GED
- Store discount
- Paid holidays
Customer Success Manager, U.S.
GENLED Brands —East Rutherford, NJ
- $75,000 - $90,000 a year
- Online Application
- Mid-level
- Office
- Business Administration
- Paid holidays
- Health insurance
Associate Director of Facilities Customer Service
Montclair State University —Montclair, NJ
- $83,600 - $90,000 a year
- Full-time
- University
- Bachelor's degree
- Contracts
- Health insurance
- Tuition reimbursement
Supervisor, Customer Service
Barnes & Noble, Inc. —Clifton, NJ
- $55,000 - $65,000 a year
- Full-time
- Writing skills
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
6d
Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
FY27 - Financial Services - Private Client Services - Tax Senior Manager
EY —New York, NY
- $132,100 - $342,700 a year
- CPA
- Research
- Master's degree
- Paid holidays
- Health insurance
Tax Manager or Director - Private Client Services
PKF O'Connor Davies —Woodcliff Lake, NJ
- $100,000 - $150,000 a year
- Hybrid work
- 7 years
- Management
- CPA
- Profit sharing
- Health savings account
Quick Apply
Evening Customer Service Manager
ShopRite Supermarkets, Inc. —Oakland, NJ
- $16.00 - $18.50 an hour
- Overtime
- Ability to walk for extended periods
- Merchandising
- Basic math
- Health insurance
- Dental insurance
Quick Apply
6d
Client Success Manager
Versatex —Parsippany-Troy Hills, NJ
- Full-time
- Hybrid work
- Analysis skills
- Construction experience
- Senior level
- Health insurance
- Dental insurance
Quick Apply
14d
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —New York, NY
- Full-time
- Mid-level
- Office
- Finance
- Health savings account
- Health insurance
Quick Apply
Quality Assurance Supervisor
Prodirect Dental Lab —Lyndhurst, NJ
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Manager, Client Services
Valley National Bank —New York, NY
- $73,700 - $125,800 a year
- 5 years
- Office
- High school diploma or GED
Quick Apply
Field Service Manager
Burroughs —New York, NY
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
Quick Apply
Associate Director, PBM Client Services
Healthcare Support —New York, NY
- $163,000 - $190,000 a year
- Monday to Friday
- Hybrid work
- 6 years
- Office
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
13d
Manager Workforce Management
Hackensack Meridian Health —Iselin, NJ
- $97,011.20 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- SQL
- Health insurance
- Dental insurance
8d
Sales/Customer Service Supervisor
GEICO Bayside —Bayside, NY
- $80,000 - $120,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Account Manager
StaffManagement —Edison, NJ
- $50,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Success Manager - New York
Alfa AI —New York, NY
- $90,000 - $110,000 a year
- Full-time
- Remote
- Management
- Public speaking
- Mid-level
6d
Customer Service Team Leader (Front End Support Manager)
Whole Foods Market —Paramus, NJ
- $23.60 - $42.50 an hour
- 8 hour shift
- Inventory management
- Merchandising
- Mid-level
- Store discount
- Paid time off
13d

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customer service manager jobs near west orange, nj

Call Center Manager

Coda Staffing -
Newark, NJ

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Qualifications

Managing teams in a customer support role
Team leadership
Call center management

Full Job Description

CONTACT CENTER MANAGER

Full-Time | On-Site (5 Days/Week) |Reports to Director of Communications

ABOUT THE ROLE

We are seeking a dynamic, results-driven Contact Center Manager to ensure quality on our communications team. This is a hands-on role for a systems-oriented professional who thrives on accountability, operational excellence, and developing people. You will work closely with the Director of Communications to drive KPIs, optimize technology, delivering meaningful results to our team members and claimants.

KEY RESPONSIBILITIES

Operations & Performance

Assist in managing the daily operations of the Contact Center, ensuring efficiency and productivity
Drive efficiency, KPIs, revenue growth, and productivity metrics
Monitor call & work quality & performance of phone representatives
Ensure systems, scripts, processes, and protocols are adhered to

Reporting & Analytics

Monitor and report daily, weekly, and monthly Contact Center performance metrics — including call abandonment, service levels, average handle time, & other telephony metrics
Collect, analyze, and report statistics to gauge operational effectiveness
Participate in audits and projects to identify and implement efficiency

Technology & Systems

Optimize dialer systems, and other contact center technology, leveraging CRM data
Provide on-demand guidance on policies, processes, and systems

Team Leadership & Development

Supervise, coach, and develop Contact Center team to meet performance goals
Assist with training programs and team-building initiatives
Evaluate training comprehension, job knowledge, and operational efficiency regularly
Handle escalated member concerns and resolve issues with professionalism
Demonstrate strong de-escalation skills to resolve member issues effectively

QUALIFICATIONS

3+ years of contact center management experience (required)
Strong technical proficiency in CRM systems, dialers, reporting tools, and automation platforms
Data-driven with strong analytical and Excel/reporting skills
Excellent leadership, communication, and organizational abilities
Ability to work in-office 5 days per week

Work Environment

This is a full-time position. The role is in-office five days a week, 9am – 6pm ET. Overtime may be required during high-volume litigation phases or approaching settlement deadlines.

Office environment is comfortable and designed to be conducive to a professional, productive and collaborative workplace, including multiple monitors,

privacy dividers, headsets and webcams for virtual meetings

Coffee, soft drinks and snacks are available to the team
Office leverages technology to make it easier for the team to excel
Office is conveniently located attached to Newark Penn Station (buses & trains available)
Commuter & Parking Reimbursement Programs
Base Salary of $80,000 to $100,000
Performance-based bonus of up to $20,000 per year, paid quarterly
Discretionary year-end bonus

#IND2

Pay: $80,000.00 - $100,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in west orange, nj

Call Center Manager

Customer Care Supervisor (Remote)

Customer Success Manager, U.S.

Associate Director of Facilities Customer Service

Supervisor, Customer Service

Customer Service/Call Center Manager

FY27 - Financial Services - Private Client Services - Tax Senior Manager

Tax Manager or Director - Private Client Services

Evening Customer Service Manager

Client Success Manager

Registered Client Administrative Manager

Quality Assurance Supervisor

Manager, Client Services

Field Service Manager

Associate Director, PBM Client Services

Manager Workforce Management

Sales/Customer Service Supervisor

Account Manager

Customer Success Manager - New York

Customer Service Team Leader (Front End Support Manager)

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